Accredited Casino "VIP Casinos"; Resolved

[paul1]

at this rate their casino will go the way of their poker room.

they boast about being a member of the first poker network yet in in it's current state the network is a ghost-town.

You're talking about the tables at Planet Poker. Clearly they dropped the ball at some point and it is difficult for me to understand what happened. Anyone can second guess.

But they had the world by the ying yangs at one point. I remember the days when Party only had 300 players, Paradise had more, and Planet was in a good position to be the industry leader.

It could probably be a good debate as to what people think was their mistake/mistakes. But anyway, that's history now.

One thing though, you can't debate that this group had integrity. Maybe a case of nice guys finishing last.

[paul1]

Contrast this to the case where some Microgaming casinos exclude Jacks-or-better or Jacks-or-better-type games, making no mention of Deuces Wild. That's a different situation. In this case you've got a RTG software that offers a gazillion different video poker games, and if they left one out but excluded all the others, CLEARLY their intent is to exclude video poker.

[gaming_mouse]

I don't know what you are complaining about, Deuces Wild is obviously on the list


Aces and Eights, All American Poker, Baccarat, Black Jack, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Caribbean 21, Craps, Deuces Wild, Double Jackpot Poker, Double Jackpot Poker, Double Double Jackpot Poker, Double Double Bonus Poker, European Roulette, Face Up 21, Jacks or Better, Loose Deuces, Match Play 21, Mystery Bonus Poker, Pick’em Poker, Pontoon, Roulette, Sevens Wild, Super 21 and War

The list was changed today. Do you think everyone responding to the thread thus far just happened to miss it? In the original post, I linked to Google's cache of their terms. If you click on that link, you will see what the terms looked like yesterday and on back.

I posted the cache because a CS rep told me they were going to clarify the terms, as I also mentioned in the OP.

[gaming_mouse]

You know what bud, this is a chicken sh-t beef if you ask me. I joined this group some time ago, and it was clear to me that video poker was NOT intended to be allowed for the bonus. If you looked at their terms as it was, and still chose to play DW for a bonus, I don't think you deserve any sympathy.

Did you read my entire post? How is it clear the video poker is excluded? Each game is listed separately, and "Deuces Wild" is not listed. I verified that Deuces Wild was allowed, and got a screenshot for a customer service rep. How is it chicksh*t of me to demand that the casino stick to their own terms?

You say it was clear to you that VP was not allowed? Why? Do you have any reasoning to support that conclusion? If video poker was not allowed, why wouldn't the excluded games state, "No form of video poker is allowed."

This is a clear cut case of a casino going back on its own terms.

[truevogue]

You should get the terms u signed up under, I c your point. I am beginning to think a lot of people here own casinos.

[chuchu59]

Contrast this to the case where some Microgaming casinos exclude Jacks-or-better or Jacks-or-better-type games, making no mention of Deuces Wild. That's a different situation. In this case you've got a RTG software that offers a gazillion different video poker games, and if they left one out but excluded all the others, CLEARLY their intent is to exclude video poker.

Players are always advised to read the Terms and Conditions when taking out a bonus. In this case, the player takes out a bonus and understands that Deuces Wild is not among the excluded games for meeting the WRs. Now you say that the intention was to exclude all video poker games. I dont think we should go and guess the casino's intentions. If its written in the Ts and Cs, the player should comply. Otherwise, the casino has made an omission and it is only right that this is not reckoned as an excluded game.

I was thinking that if a casino has 10 VP games and lists 9 of them as excluded games, wouldnt it be their INTENTION to single out the 10th as being not excluded? It can always be argued both ways.

[gaming_mouse]

I was thinking that if a casino has 10 VP games and lists 9 of them as excluded games, wouldnt it be their INTENTION to single out the 10th as being not excluded? .

That was exactly how I interpreted it. Since I thought it was possible they might have made an error of omission, I confirmed it with CS. Once they confirmed the game was allowed, all doubt was removed.

And in any case, not listing the game is the casino's error. They should take responsibility for it, no matter what their intention was.

[Linus]

Welcome to the world of casino-logic, gaming_mouse.

What's important to remember, is that although casinos reserve the right to confiscate any amount of money from you - the player - for violating any one of their terms and conditions - no matter how seemingly meaningless or insignificant - it's too much to ask casino employees to understand the terms and conditions themselves.

No doubt more representatives of the industry will be along to remind you of that, presently.

[bpb]

I was thinking that if a casino has 10 VP games and lists 9 of them as excluded games, wouldnt it be their INTENTION to single out the 10th as being not excluded? It can always be argued both ways.

In this case, VIP had several video poker games not listed as excluded. Deuces Wild wasn't, and Joker poker still isn't excluded.

If they wanted to exclude video poker, why not just say that. There is a clear video poker tab in the RTG interface. It is very easy to say that all video poker games are excluded, and it is very clear what games they are referring to. By listing 3/4 of the available video poker games, I think it would be reasonable to conclude that the other 1/4 are unrestricted.

[bpb]

Clearly this group did not intend for video poker to be played for bonuses. Perhaps they should have just said in plain English "no video poker". But your playing deuces wild there for a bonus is just as dumb as some people playing roulette for bonuses. Why leave yourself open and invite trouble?

After reading their list of excluded games, I drew the conclusion that clearly SOME video poker games were alright. If they had wanted to exclude all video poker games, they would have just said so. But by only listing 3/4 of the games (this is clearly not a case where they mistakenly omitted 1 out of 20 games, they omitted several variations), I don't see your logic.