Accredited Casino "VIP Casinos"; Resolved

[Zoozie]

Hi,

This is John Olsen from VIPcasinos. In my opinion the rules are very clear to the player. If you click on the following links you will see that Double Deuces Wild is clearly excluded from the bonus.

John

'Double Dueces Wild'? That games does not exist! (and it is also not on the list, so I do not see this 'clearly')
But I think you mean 'Bonus Dueces Wild'. And I agree it is clear that this game is excluded in the T&C.

However gaming_mouse was playing 'Dueces Wild' which is not the same
as 'Bonus Dueces Wild', and 'Dueces Wild' is NOT on the excluded game list.

Maybe you would be easier if you write all video-poker games are excluded so you do not forget any of them since that seems to be the case here.

Here is the list of excluded games from the web-page:
Aces and Eights, All American Poker, Baccarat, Black Jack, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Caribbean 21, Craps, Double Jackpot Poker, Double Jackpot Poker, Double Double Jackpot Poker, Double Double Bonus Poker, European Roulette, Face Up 21, Jacks or Better, Loose Deuces, Match Play 21, Mystery Bonus Poker, Pick’em Poker, Pontoon, Roulette, Sevens Wild, Super 21 and War.

It would be easier if casinos wrote what games was allowed instead of the excluded list.


Zoozie

[lydia]

Here is the list of excluded games from the web-page:
Aces and Eights, All American Poker, Baccarat, Black Jack, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Caribbean 21, Craps, Double Jackpot Poker, Double Jackpot Poker, Double Double Jackpot Poker, Double Double Bonus Poker, European Roulette, Face Up 21, Jacks or Better, Loose Deuces, Match Play 21, Mystery Bonus Poker, Pick’em Poker, Pontoon, Roulette, Sevens Wild, Super 21 and War.

It would be easier if casinos wrote what games was allowed instead of the excluded list.


Zoozie

LOL!

[aodat2]

Since you asked for an opinion, here's mine.

From now on, all casinos (including VIP Casinos) should actually start their T&C like this:

If you take this Bonus, you will only be allowed to play :
1. ....
2. ....
3. ....

Until you have completed the Wagering Requirements, any other games played will be considered as a breach in the T&C and thus your winning will be null and void. If you lose, TOUGH LUCK!!!

That would be a lot better to the players.

[gaming_mouse]

Hi,

This is John Olsen from VIPcasinos. In my opinion the rules are very clear to the player. If you click on the following links you will see that Double Deuces Wild is clearly excluded from the bonus.

http://www.vipcasinos.com/
http://info.vipcasinos.com/en/casino...nus.htm#signup
http://info.vipcasinos.com/en/casino...sino_games.htm

If you feel differently please let me know how we can make it more clear to the player.

John

John,

I don't want to be rude, but if you actually took the time to read this thread you would have seen that, as bpb pointed out, the game I was playing is called "Deuces Wild" -- not "Double Deuces Wild" or "Bonus Deuces Wild" -- and that this game is NOT on your excluded list.

I am surprised that a Casino manager registered as a representative on this site would make such an error publicly. Now that it has been pointed out, perhaps you might want to reconsider the decision that has been made in my case.

Thanks,
Jonah

[tennis_balls]

at this rate their casino will go the way of their poker room.

they boast about being a member of the first poker network yet in in it's current state the network is a ghost-town.

[ballysdb]

No offense to the rep from VIP...If he doesn't even know what game this thread is talking about, well that pretty much sums up what posters have been complaining about as of late. A rep in chat will tell you one thing (if they even understand what you're talking about), a rep on the phone says something different, the T&C's are different from what they both said! I for one am fed up! When I first read this thread I was going to say "I think the rep was being reasonable" but that is bull****! We have come to expect so little from customer service. I beleive we all need to demand more!...Rant over

[chuchu59]

This casino manager doesnt even know what he's talking about. He should have said that in his opinion Deuces Wild is an excluded game but since this was unclear the player should still be able to fulfill the WRs thru playing Deuces Wild. On second thoughts maybe excluding Bonus Deuces Wild meant that playing Deuces Wild was an excluded game if you took a bonus.

Come, on John, a mistake has been made. No need to cover it up through an excuse which is likely to embarrass your casino even further. Change the wording in the website from Bonus Deuces Wild to Deuces Wild and if deposits had been made prior to the change treat Deuces Wild as a non-excluded game for the sake of meeting the WRs. I hope we dont see a repeat of the King Neptune's fiasco.

Ah, maybe we can rename the thread to 'VIP Casinos' not understanding their own terms. Good grief!

[soflat]

I think the rep just made a mistake. No need to beat him up over it (although it is understable with all the stuff going on with other casinos lately). Give him a chance to admit it and confirm Deuces Wild is allowed.

[big_mac]

I don't know what you are complaining about, Deuces Wild is obviously on the list


Aces and Eights, All American Poker, Baccarat, Black Jack, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Caribbean 21, Craps, Deuces Wild, Double Jackpot Poker, Double Jackpot Poker, Double Double Jackpot Poker, Double Double Bonus Poker, European Roulette, Face Up 21, Jacks or Better, Loose Deuces, Match Play 21, Mystery Bonus Poker, Pick’em Poker, Pontoon, Roulette, Sevens Wild, Super 21 and War

[paul1]

Hi,

I'm not sure if this belongs in a pitchabitch or here. Please let me know if I should submit this to Bryan, or if he will see it here. But I am having a nightmare experience with VIP Casinos that I thought a should share, especially since I have never had a problem with an accredited casino before.

You know what bud, this is a chicken sh-t beef if you ask me. I joined this group some time ago, and it was clear to me that video poker was NOT intended to be allowed for the bonus. If you looked at their terms as it was, and still chose to play DW for a bonus, I don't think you deserve any sympathy.

This is a very reputable group. I know they are associated with Planet Poker and that was my first experience at gambling online. I know of their reputation. Like I said, extremely reputable.

I've noticed several new clients lately implementing the RTG software. I think they all had some learning to do, and made a few mistakes that left them vulnerable. Clearly this group did not intend for video poker to be played for bonuses. Perhaps they should have just said in plain English "no video poker". But your playing deuces wild there for a bonus is just as dumb as some people playing roulette for bonuses. Why leave yourself open and invite trouble?