WorldWideVegas complaint

[mitch]

Dirk

You appear to be a savvy player and if what you post about your casino behavior is accurate and you don't lose your control at any time, you should be ahead with your internet play overall.

You are are only doing this however, on the back of Casino bonuses (No other way to win unless you are constantly lucky).

Why do you therefore constantly support dodgy players who are pushing the boundarys of casinos generosity?

The activities of players like Schankwart can only cause casinos to tighten up or remove their bonuses and that will be then the end of your profits.

You happy with that?

Perhaps you are not the winning player you portray yourself to be and this is some sort of revenge posting.

Mitch

[Dirk Diggler]

Oh believe me, I lose more often than not

My support isn't for any 'dodgy' player, it's just for ANY player that I feel has been wrongly treated by a casino.

You wont get me backing Schankwart or anyone else if I they've not complied with the terms and conditions of the offer, or commited fraudulant behaviour of any kind.

I just plain and simply believe that any player that has complied with the terms and conditions should be paid - simple as. I couldn't care less if bonuses stopped if it means that casinos actually payout their players and the complaints stop.

I've not been paid a few times by casinos for no good reason and I tell you it's not a nice feeling.

[Casinomeister]

...
The "discrepancy" that I was referring to came up because I had once miscalculated my fulfilled wagers and accidently cashed out before having reached the wagering requirements of a previous deposit and bonus.
After I contacted th Casino they reversed the balance into my account and this issue was closed nicely this time.
They also allowed me to forfeit my bonus on previous occasions but paid me my winnings, just as per their terms. After I got lucky again however they refused to pay and all details about this issue are explained in this thread.

They simply did not want to pay me anymore as I had "won too much", in their opinion.

This response of yours was to this message from Jennifer



I personally notified you on more than one occasion that if you continued to request redemptions of bonus money without following the rules that we would have to take action. You assured me you would meet bonus rules on future deposits and play and I approved your previous payouts. Now that you continue to attempt to abuse the bonus program you leave us with no choice but to decline the most recent payout request of funds as a result of unearned bonus money. There is nothing more I can do for you at this time as management has elected to close your account and reserves the right to refuse service to anyone for any reason. It just happens in your case it is because of your repeated attempts to abuse our bonus program.

Regards,
Jennifer
Accounting

You were told in January 2005 that Roulette doesn't count. Here is an email they sent you:

I am sorry to inform you that since you didn't play through your deposit
according to our bonus rules you did not qualify for your payout. If
you would like to claim bonuses please make sure and follow our bonus
rules. Roulette wagers do not qualify to be used to play roulette and
though you may use your deposit to play roulette those wagers do not
count towards the wager requirement. In this case you had lost your
deposit without meeting the wager requirement because you played
roulette. The DCEG system is currently unable to determine the
difference between wagers made on roulette and other games and it
activated your bonus even though you did not qualify for it. This is a
flaw in the system and we have either the option of manually qualifying
all bonuses or retroactively removing unqualified bonuses. We always
error in the favor our members and as such most members follow the bonus
rules so we let the system automatically qualify all bonuses and we
remove all play on unqualified bonuses after the fact. DCEG is working
on this issue and soon it will be automatic and we wont have the problem
of unqualified bonuses being activated. In the future please make sure
you have adhered to all our bonus rules before requesting any payout.

They claim that you wrote back to them stating you were unaware of the rules and thought that since the bonus was activated you had earned it and you then wagered some more before cashing out. You claimed you read all of their rules and didn't see where you couldn't play roulette. After going back and forth they told you they'd give you the benefit of the doubt and they paid you.

Later you said, “I did the exact same thing previously and all withdrawls got honored." Yeah, duh. They had let you slide before, but enough was enough.

Looking at the series of messages between you and the casino, it seems quite obvious that they had tired of your non-compliance with their rules.

And you didn't answer my question: why have you waited over a year to bring this here?

[Nifty29]

Yes!

At last BOTH sides of the story have been told.

If this isnt the classic example of why we all now have to play bonuses through 30x+ , then I dont know what is.

You were warned, but you did it again. Count yourself lucky they ever paid you!

Stop wasting forum space that could be used for legitimate player problems.

[sirius]

This response of yours was to this message from Jennifer



I personally notified you on more than one occasion that if you continued to request redemptions of bonus money without following the rules that we would have to take action. You assured me you would meet bonus rules on future deposits and play and I approved your previous payouts. Now that you continue to attempt to abuse the bonus program you leave us with no choice but to decline the most recent payout request of funds as a result of unearned bonus money. There is nothing more I can do for you at this time as management has elected to close your account and reserves the right to refuse service to anyone for any reason. It just happens in your case it is because of your repeated attempts to abuse our bonus program.

Regards,
Jennifer
Accounting

You were told in January 2005 that Roulette doesn't count. Here is an email they sent you:

I am sorry to inform you that since you didn't play through your deposit
according to our bonus rules you did not qualify for your payout. If
you would like to claim bonuses please make sure and follow our bonus
rules. Roulette wagers do not qualify to be used to play roulette and
though you may use your deposit to play roulette those wagers do not
count towards the wager requirement. In this case you had lost your
deposit without meeting the wager requirement because you played
roulette. The DCEG system is currently unable to determine the
difference between wagers made on roulette and other games and it
activated your bonus even though you did not qualify for it. This is a
flaw in the system and we have either the option of manually qualifying
all bonuses or retroactively removing unqualified bonuses. We always
error in the favor our members and as such most members follow the bonus
rules so we let the system automatically qualify all bonuses and we
remove all play on unqualified bonuses after the fact. DCEG is working
on this issue and soon it will be automatic and we wont have the problem
of unqualified bonuses being activated. In the future please make sure
you have adhered to all our bonus rules before requesting any payout.

They claim that you wrote back to them stating you were unaware of the rules and thought that since the bonus was activated you had earned it and you then wagered some more before cashing out. You claimed you read all of their rules and didn't see where you couldn't play roulette. After going back and forth they told you they'd give you the benefit of the doubt and they paid you.

Later you said, “I did the exact same thing previously and all withdrawls got honored." Yeah, duh. They had let you slide before, but enough was enough.

Looking at the series of messages between you and the casino, it seems quite obvious that they had tired of your non-compliance with their rules.

And you didn't answer my question: why have you waited over a year to bring this here?

He did nothing wrong in playing roulette. Casinomeister, they didn't say he couldn't play roulette. The play just doesn't count towards the requirements (I've highlighted in red the part that shows this from their response). I think previously he said he mistakenly didn't wager enough on the games that counted before withdrawing and so they reversed the withdrawel and let him continue wagering.

[phynqster]

I read that , that he could bet on roulette and craps on his deposit, but not on bonus funds. Remember his discrepincy came from taking a cashback bonus after losing his deposit. Making a couple of bets on roulette and hitting, than cashing out before playing the playthrough, claiming that since he cashed out early he gives up the bonus, but keeps all of the money won from it. Sounds like he thought they were offering a sticky bonus with no playthrough, because of his VIP play.

[schankwart]

Okay Bryan, I will be straight up honest with you now as you have asked me for the explanation why I did not get this matter to your forum any earlier. I was actually going to post this last night but forgot to do so.

You have been fooled with goofed correspondence before (Cirrus). Though I can not really blame you for that, it has stolen a lot of my faith and I was very anxious that the same would happen with WWV again.
They are also claiming that "I would have been warned before that Roulette would void my winnings", and even that they "would have talked to me on the phone about this (a multiple times)"!
-This is all complete c*** but hard for me to prove. I am just glad that there has not popped up anything (yet) that they manually "put into my mouth".

I am also aware of a dispute with WWV that you have ruled against two other players in the past, though I am positive that those players did not do anything wrong and should have been paid. I basically did not want to take the risk to bring this complex dispute here but the scary threats left me no choice but to warn other players in this well-frequented gambling forum and eventually try to find a solution with my case.
I do not think Bryan is doing a bad job as a watchdog but he should not take for granted what is easily to be faked. I -am- an honest person but Bryan does not believe me anymore. He has however been very good in the past for me already, which I do not forget about either. I just hope that he allows himself a bit more time in the future before hammering me with bad words.
I will try my best possible that he does not need to use those anymore.
-After all noone is perfect however and nor am I.

I would also like to take this opportunity to say that English is not my first language, though I am very familiar with it. I am sometimes putting sentences in an emotion that they are not intended to have, which is why apparently some of my statments might sound a bit odd. If there is anything unclear I am always trying to explain better though.


Back to the payment issue now:
What rule of them did I not obey when Roulette indeed does not count for wagers but does not void any winnings? As posted above I have canceled my bonus a few times before and withdrew my winnings only. -They have NEVER told me that this would not be allowed and nor is it stated in anywhere in their terms.


I also think "Niftys" posts are pretty funny. He is poping into this (and a few other forums every once) when he sees a post of mine, so he can bash it. Other than that she does not do anything and I would suggest her to return her highly valuable comments to the ezboard she is coming from.


WorldWideVegas, I am hoping that this will be resolved soon...

[schankwart]

I read that , that he could bet on roulette and craps on his deposit, but not on bonus funds. Remember his discrepincy came from taking a cashback bonus after losing his deposit. Making a couple of bets on roulette and hitting, than cashing out before playing the playthrough, claiming that since he cashed out early he gives up the bonus, but keeps all of the money won from it. Sounds like he thought they were offering a sticky bonus with no playthrough, because of his VIP play.

This is what it stated in order to be eligible to claim their cashback bonus:

******CASH BACK NOW******
WorldwideVegas is bringing back the CASH BACK program. If you play today and for any reason are not a winner just email support@worldwidevegas.com and we will add an additional 50% CASH BACK BONUS, up to $500 FREE, to your account. You can't beat the CASH BACK program because its the only time you win free cash if you lose.

This promotion excludes Black Jack players. If you play Black Jack our Black Jack game already pays out over 99% so this game does not qualify for our CASH BACK program.

HERE ARE THE DETAILS:
When:
From now, April 15th, through Tuesday, April 19th, 11:59PM Eastern.

How:
To get your 50% CASH BACK BONUS up to $500 FREE -
Just log in, make a deposit, and receive your regular bonus which is also up to $500 FREE automatically added to your account. Play any game you like except Black Jack and if for any reason you are not a winner email us at support@worldwidevegas.com and we will add an additional 50% CASH BACK BONUS up to $500 FREE to your account so you can keep on playing.


This is what it states about the bonus:

2.) Any withdrawal requests made before the bonus rules have been satisfied will result in a forfeit of the bonus amount. All play utilizing bonus money not earned is null and void. The account will be reconciled only through the requested payout and the bonus money will be removed from the payout request.

[phynqster]

All play utilizing bonus money not earned is null and void.

How do you understand that line. I see it as since you did not make playthrough on your bonus money all play (winnings) are null and void. You are given bonus money on the stipulation that you make a playthrough. No playthrough no bonus funds, they go hand and hand.
As for waiting a year to post here, why did you also take a year at WOL to post, and when your post got no where there you posted here. Could you please explain what WOL has against you? Also for the record, what I remember from the Cirrus claim I thought it was 50/50 , and you would not budge. But if you remember at the same time you did almost the same thing to me, but dropped the accusations when I showed you the e-mail that you had signed that you agreed to playing without the bonus, but still took the bonus. So remember, when Bryan talks about you conveintlly forgeting certain details, he is not off the mark.

[schankwart]

Phynqster, fistly please let me know who you are and what Casino you worked for before??
I have posted on WOL about the WWV issue for the first time last August. Over the couple months before that time I was trying to get this matter resolved discretely with the Casino.

All play utilizing bonus money not earned is null and void.

Why have I "not earned" my bonus when I lost my complete deposit on Roulette? I understand this term as if they will deny any winnings if I, for instance, had received the bonus after having lost my deposit playing Blackjack. WWV have now updated their webpage with the following term, which would indeed cancel my winnings as well:

2. Any withdrawal request made prior to having met wagering requirements will;

a. Result in automatic loss of any unqualified bonus in the account, and

b.Withdrawal requests for winnings resulting from bonus money wagers before meeting these requirements will be declined, and


By the time I played this term was only up in their minds though.