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12th April 2006, 10:40 PM
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Crystal Palace (Not Recommended!)
As a first time customer, I used a promotion on March 26, 2006 at Crystal Palace Casino depositing $300 to make a total of $450 with the bonus. According to Crystal Palace Customer Support, I met my wagering requirement (and, I have saved an email from them that states this), on March 28 so I decided to withdrawal $625 (what was in my account). The withdrawal request has sofar been declined 4 times. In the midst of each request that was declined, I called customer support to ask why this was happening. They informed me that for security reasons the request was "timed out" and to re-submit my request and it should go through to my Neteller account without any problems within 4-7 business days. This still hasn't happened. Yesterday I called them again and the representative said the same thing. I kindly asked when I should expect my money in my Neteller account and they said Monday. What is going on? I've been receiving the same run-a-round now for over two weeks. I filed a complaint with the Montana Player Dispute company at http://disputes.montanaoverseas.com/index.html after finding out that Crystal Palace is a Safebet organization operated with RTG software. I was not aware that RTG is not recommended until I started reading a few different forums. The delay in my payment is becoming very annoying. Do I consider it a loss? What other accredited organizations can help me resolve this issue? Specifically http://www.onlinecasinoreviewer.com/roguecasinos.htm has an email address to contact when someone has a problem cashing out of a RTG Casino. It is webmaster@onlinecasinoreviewer.com. Should I try to contact them as well? I just want a resolution so I can get rid of this headache!
 Casinomeister what should I do?
Last edited by Anthonicole; 12th April 2006 at 10:56 PM. 
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12th April 2006, 11:57 PM
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Fine post... But why open a new thread when there are already soooo many existing ones about Curan's "Casino" joints?
The most recent one is here, right next to yours.
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13th April 2006, 12:48 AM
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and RTG is not recommended?! False Did you try eg iNetBet, Bodog, Casino Extreme, etc?!
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13th April 2006, 12:55 AM
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Crystal Palace
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13th April 2006, 01:01 AM
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Welcome to Crystal Palace! Bring the ultimate in Las Vegas style casino action right to your door. We feature the most exciting casino games with guaranteed payouts, the best odds in the business and experienced and professional staff here to help you. We offer the top online casino gambling action of on the internet! Play fantastic online casino games like Blackjack, Poker, Baccarat, Roulette and Craps with all of the excitement of an actual casino right on your desktop. At Crystal Palace, we guarantee a authentic, safe gaming platform for all levels of play at our online casino. Our top of the line security measures, including 128-bit encryption, are the highest available today. For the ultimate in worry free online casino gaming, all deposits, activity and play are recorded and can be made available for your review upon request. Crystal Palace Casino is a SafeBet certified online casino which means our online casino games are independently tested by a well-respected, non-profit gaming organization. Safebet membership for online casinos requires sufficient resources to operate at the highest standards and fair play. If you have any questions about our games, security measures, payouts, or odds please do not hesitate to contact us, at any time 24 hours a day, 365 days a year at support@crystalpalacecasino.com. You can also contact us by calling toll free from the U.S. 1-800-824-3175. Our professional, experienced support staff will be glad to assist you, and it shows!! The Gaming license holder, Doleplex, operates The Crystal Palace Casino, which is based in Cyprus at: Suite 101, Artemisia Business Centre 14 Charalambos Mouskos Street PO Box 28770 2082 Nicosia Cyprus Thank you, Crystal Palace Casino Management. I guess it doesn't matter. It's sad the these gaming companies can say one thing and do another at the expense of their "customers."
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13th April 2006, 01:36 AM
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There is a record-amount of threads about Doleplex Casinos and you can find lots of info about their modus operandi in these. Posting about your problem is fine and appreciated so members will know better what is going on out there, for now the complaint at Montana is all you can do though. I am still owed a decent amount of money by Curran myself (as perthis thread, so I very well know what your pain feels like. Montana did not help me with my case because back then I was not aware of their 60-day term that Montana allows you to claim a dispute about a Casino. Anthonicole, I really want to see you getting paid legit the winnings but have to say that you could have known more by investigating better what Casino you want to invest money in before it was too late. Mr. Warrencloudcurran posted in this forum again a couple days ago so perhaps he is reading this and wants to step in, eventually.  -Dreams, dreams.......
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13th April 2006, 01:56 AM
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Basically, i make research before i start playing at any casino Quote:
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Well, contact "Mr Oliver Curran" http://www.casinomeister.com/forums/...er_curran.html Location: Australia Occupation: Casino Manager Casino Properties: Doloplex Group Crystal Palace High Rollers Lounge My Online Casino Vegas Riches Casino Zeal Cleopatras Casino Americas Online ClubMardiGras Club Regal American Circus Casino American Grand Casino Golden Nile Casino Lucky Coin Casino Lucky Pyramid Casino Royal Circus Casino
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13th April 2006, 02:44 AM
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13th April 2006, 03:22 AM
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oliver_curran Casino Representative Last Activity: 9th April 2006 09:25 AM
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13th April 2006, 05:59 AM
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Account Update
Dear Anthony
I have looked into your Crystal Palace account. Unfortunately you have been involved in a clear case of multiple-account fraud. There are three accounts in Crystal Palace registered to the same IP address as you. One of these is even registered to the same address, and the player there 'Nicole' is using the same NETeller account as you. In both accounts you have redeemed the same sign-on bonus. I strongly recommend you read our terms and conditions: http://www.crystalpalacecasino.com/terms.html Here you will read that: 1. Only players who have registered a Real account are eligible to receive Promotions. Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled. 2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc). I have left your account with your deposit and removed the bonus funds/winnings from the balance. You can therefore request a withdrawal of your $300 deposit and I will then close your account. Best wishes for the future Oliver Curran Crystal Palace 1800 824 3175
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