Important info about Casino Classic

[Rdog]

As I am new here, I apologize if this complaint has been posted before.

To begin, I'd like to say that Casino Classic did not explicitly violate any of their terms and conditions, and I probably could have avoided this situation by contacting the casino with questions before depositing.

That being said, I still believe that Casino Classic should be more up front about their terms and conditions.

I am relatively new to online gambling and I played at Casino Classic because their "500 free" promotion sounded appealing. I won money at the promotion and made a real money deposit to transfer my winnings from the 500 free promotion. I played for a while but eventually busted out.

A few days later I made a second deposit. There was no bonus associated with this deposit. I played for a while and tried to cash out a few days later. The money was returned to my account without explanation. I tried again and the same thing happened. After 2 unanswered emails, I was finally told that the wagering requirements from my bonus carried over and that I would need to wager over 4000 dollars (!) before cashing out.

I think it is very important for new players to know that the wagering carries over. If you bust out with the sign up bonus, you should, in my opinion, never play at this casino again. (Why make a bonus-free deposit with potentially huge wagering requirements when there are dozens of other casinos you can make a bonus-free deposit at and have no wagering requirements).

Learn from my mistake. From now on I will stick to casinos on the Casinomeister's accredited list.

[johnsteed]

***

Rdog

I was finally told that the wagering requirements from my bonus carried over and that I would need to wager over 4000 dollars (!) before cashing out.

All I can say is that those are amazingly lame terms to be commited to. Awful. Again, great promotion to be lured into, but after transferring over the winnings w/deposit, I've found myself busting as well (with a somewhat similar promotion over at Royal Vegas - 100 FREE SPINS which isn't really what it's advertised as... not sure if there were wagering requirements that were supposed to be carried over had I made a 2nd deposit though).


Not sure how many other forum members have had a similar experience to mine, but I seemed to be able to clean-up and destroy the machines before transferring my funds over to my "real" account (the old system). While it would seem like a great position to be in, the wagering requirements are VERY steep after that point... too steep for me (apparently). Those are promotions that make the player salivate at first glance, but when you're knee-deep in it... uggghhhh!!!!


Back to your main point though (as I was drifting a bit there), their T&C's work for the savvy player who looks for these things, but it's a clause that will certainly be overlooked by those who don't. I've had good experiences thus far at Casino Classic, but that the T&C attached to that promo is crap.


By the way, welcome to the forum .


Steed

***

I also played the $500.00 free at casino classic after receiving a disc in the mail. It did'nt state any terms. After playing for an hour i was up $900.00That's when they said i would need to make a deposit of $20.00 to receive my $900.00.I deposited $30.00 and i received $200.00 in bonus money that i couldnt withdrawal.What happened to the $900.00 of real money. I contacted online help and they sent me some terms which arent on the disc or the letter.Then they blocked my account. Nice scam. This was my last online gaming experience. I will stick with Atlantic city and Vegas.

[Linus]

Isn't Casino Classic the one that stopped paying its players last year, and got bought out by Casino Rewards?

Either way, I don't see anything in their T&C's that says they carry over WR's.

Bonus Account Terms And Conditions

Rules:

* A Player's total account balance consists of a cash account balance and a bonus account balance.
* A Player's bonus account cannot be cashed in, but can be used to place wagers.
* A Player's cash account may be cashed in at any time.

Specific play-through requirements are indicated in the terms and conditions of each promotion.

Terms and Conditions include:

* Bonus amounts credited to a Player’s bonus account are subject to 30 times play through before they may be cashed in.
* Different games played may contribute a different percentage of the play through - up to 100%, towards the required play-through.
* The contributing percentages are as follows:
o (a) Slots, American Roulette and Parlor Games count 100% towards wagering requirements
o (b) Table Poker, all Roulettes excluding American Roulette, Casino War and Sicbo count 50% towards wagering requirements
o (c) Video Poker, all Blackjacks except Classic Blackjack, Craps and Baccarat count 10% towards wagering requirements
o (d) Classic Blackjack counts 2% towards wagering requirements
* As the required play-through requirements are met, funds are automatically transferred from the Player’s bonus account to their cash account.
* Play-through is achieved when any real money wager is made. The Player can use either their bonus or their cash account.
* For any wagers made, the wager is deducted from the Player’s cash account. If there is no cash available, then the wager is deducted from the bonus account. This effectively means that funds in the Player’s bonus account are only played if there is no cash balance.
* If a Player makes a withdrawal, their bonus account is reset to zero. This means that if a Player chooses to take back the money they deposited, they will lose any bonus money they may still have remaining in their Bonus Account.
* Winnings on wagers made from a Player’s cash account are credited directly to their cash account. Winnings on wagers made from a Player’s bonus account are credited to their bonus account.
* Where crediting a Player's bonus account with winnings would result in the bonus account exceeding the size of the original bonus amount, any excess winnings are credited to the Player's cash account.
* Note: This is less any automatic transfers from bonus account to cash account that had occurred.

Promotion Terms And Conditions
Any sign-up bonus is only valid on your first deposit.

* All promotions can only be claimed once per person, household, family, household address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school.
* Unless specifically stated otherwise no two promotions can be used in combination and promotions only apply to deposits and wagers on the Casino Kingdom download software.
* Every effort will be made to credit your account with any promotional points within one business day although normally they will be there much faster. Promotions that are earned over a time period such as weekend or monthly bonuses will be awarded within one business day after the end of that time period i.e. on the Monday after the weekend or on the 1st business day of the following month.
* Doubling up on any game at the casino will not count towards your wagering requirements. All Aces Video Poker – please be aware that this game will not count towards wagering requirements and no loyalty points will be earned when playing.
* Casino Rewards reserves the right to refuse a promotional bonus for any reason whatsoever, including, but not restricted to player abuse.
* For a player to receive the refer a friend bonus the referred player must deposit $100 or more and have wagered over $1000 for you to receive the bonus
* In the event that you have not made a deposit at this or any other Casino Rewards member casino, you may not redeem more than one sign up bonus within the Casino Rewards network, regardless of the individual casino offering the sign up bonus.
* You are only allowed one real active account. If you have more than one account or the name on the account doesn't match the name on the credit card used to make deposits to the account then all winnings will be void.
* To earn the Refer a Friend bonus the player you refer must first satisfy all of the above Promotional Terms and Conditions including those that relate to earning the sign up bonus and turning it over sufficiently to be eligible to withdraw the bonus
* Promotional offers by email are for the intended recipient only and cannot be transferred. If you are not the intended e-mail recipient, the offer is null and void.
* All casino promotions are reviewed regularly and we reserve the right to change the offer and or terms at any time.
* Promotional bonuses/prizes that remain unused in a player's account for longer than 2 months from the date of registration, will be forfeited. Promotional bonuses/prizes will be deemed "used" once the minimum wager requirements have been met.
* If, while playing at this Casino, you win a sum regarded by the Casino Management as worthy of publicity, you agree to make yourself available for any event of such nature arranged by the Casino. At all times, the Casino will do its utmost to protect your privacy.
* While the Casino protects all personal data entrusted to us, we reserve the right to use Players' first names in any Casino announcement pertaining to promotion results.
* Employees, officers and directors of the Casino, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for entry. The same terms shall apply to the direct families of such persons.
* We contribute to and make use of a shared industry database of promotion abusers and fraudsters. Individuals known from this database will not be eligible for any promotional offers and the casino reserves the right to lock their account and refuse access to the casino.
* In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the casino.
* The sign up bonus is determined by the date an account is opened. If a player opens an account but leaves it dormant for a period of time, the player will still be awarded the sign up bonus that was active when they joined the casino.
* Only promotions specifically advertised on this Casino's website will be honored by the Casino. Any promotional offer issued by any other party, including but not limited to affiliated persons or organizations, may not be recognized by this Casino and are thus deemed invalid.
* Any promotional CD offer distributed by CasinoRewards is for the intended recipient only and cannot be transferred. Players must have received a written invitation addressed to them from CasinoRewards in order to take advantage of any part of this promotion. Should you be passed the CD by a non representative of CasinoRewards or if you are not the intended recipient of the CD, the entire offer is null and void.
* Any promotion or giveaway run by the casino for any kind of merchandise or cash is not inclusive of any taxes, registrations, licensing, insurance, postage or delivery unless otherwise stipulated within the promotion terms and conditions.
* Any cash prizes awarded by the casino will be paid directly into the recipients Casino Rewards account or casino account.


Rules, Terms and Conditions
By the act(s) of:

1. Visiting our Internet website
2. Opening an account at the casino, either via the website or any other means
3. Downloading the software or obtaining it by any other means
4. Installing the software
5. Operating the software
6. Making use of any guest or real account at the casino
7. Accepting any prize from the casino

The Player warrants and certifies their understanding and acceptance of the rules, terms and conditions set forth below:

The Player becomes party to and agrees to abide by all of the rules, terms and conditions specified by the casino, including any revisions that may take place periodically. The player specifically agrees to abide by the rules of eligibility as set out above.

The Player agrees not to open, use or reuse an account at the casino, nor participate at the casino, nor accept any prize from the casino if they do not fully understand, agree to become party to and abide by all rules, terms and conditions specified or revised periodically on this website.

The player agrees to review at least once a month these rules, terms and conditions as specified on this website. The Player warrants that there are no legal or other restrictions or prohibitions on their participation at the casino within their jurisdiction.

The Player accepts that it is their sole responsibility to ascertain whether or not online gaming is legal in their jurisdiction.

The Player acknowledges that in order to be eligible for any promotion or bonus in GBP, they must have a registered address in Great Britain and be playing from Great Britain. The casino reserves the right to withhold bonuses resulting from deposits in GBP made from outside of this jurisdiction.

Only players residing in EuroZone and continental Europe excluding Great Britain are eligible to claim a bonus as a result of depositing in Euros. The casino reserves the right to withhold bonuses resulting from deposits in Euros made from outside of this jurisdiction.

The Player is an "adult" over the legal age of majority, as legally defined and / or accepted within their jurisdiction.

The Player does not find our website, software, promotional or other material to be in any way offensive, indecent, objectionable or obscene.

The Player will not allow any third party to use their account(s) at the casino, nor to make use of the software, nor to accept any prize from the casino. In particular, the Player shall not allow any minor child any form of access to any of the above.

The Player accepts and understands that no deposit or betting is required in order to obtain and operate the software.

The Player indemnifies this online casino, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any transaction of the Player at the casino. Such transactions shall include but not necessarily be limited to the Player's:

* Entry, use or re-use of this website
* Use or re-use of any materials at or obtained from the website
* Entry, use or re-use of the casino server
* Participation at this online casino
* Acceptance of any prize from this online casino
* Use or re-use of the casino software, whether downloaded from the website or obtained by any other means

The Player further and specifically indemnifies this casino, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against the Player arising from any and all interaction with our casino and/or any of its employees, officers, directors and any and all associated or affiliated persons or organizations. Such action shall include (but not necessarily be limited to) any actions that might arise as a result of the criminalization of online/Internet wagering within the Player's jurisdiction.

The Player obtains no rights to this casino's trade name, specific terms (i.e. the payoff line) or any other terms or materials contained in the website or the software. In the event of the Player applying for a real money account at our casino, the Player in so doing authorizes us and / or our designated agent(s) to investigate his / her creditworthiness in connection with the aforementioned application and / or any subsequent deposits that the player might make at the casino.

Due to e-commerce and online gaming regulations and also requirements by the Federal Action Task Force (FATF), the casino reserves the right to conduct a security review and may require you to provide such security documents that the casino deems necessary in order to maintain our high levels of customer protection and security. In the event of failure to comply with such security requests, the casino reserves the right to void any winnings on your account and/or restrict further purchases and withdrawals and/or lock the account.

The Casino reserves the right to correct any error in bonus points, casino credits, and/or prizes awarded. Winnings will not be affected but the players balance will be adjusted to reflect the correct amount when any error is detected.

Players who win a sum that is 5 times, or more, greater than their total purchases across all CasinoRewards partner casinos will only be able to withdraw their winnings at a sum of $4,000 a week.

During a player's first month of gaming at the casino no FirePay or E-Check returns will be accepted on any casino account. In the event that the casino receives any FirePay or E-Check returns within one month from the first purchase, all winnings will be lost, even if the returns have been settled.

The Casino reserves the right to refuse access to the Casino of any person. The casino also reserves the right to withhold any withdrawal they suspect are in anyway linked to fraudulent activity.

Any criminal or suspicious activity at the casino may be reported.

The Casino is licensed under the terms of Kahnawake Gaming Commission, Canada.

But it's possible I missed it somewhere.

[NoMouthToScream]

Well, I think they are using that system where you can withdraw at any time now. That $500 play is limited to anything over $500 can be carried over to bonus account up to $200. In essence the maximum you can get from the free play is $200 BONUS money to play with. Like a sticky. I believe once in the bonus account, anything you make over $200 will go into the cash balance. The option of being able to withdraw at any time is always good.

[ballysdb]

This one was my fault. I played the free $500 and had about $800 when it was all said and done. I did know that all that could be transferred was $200 but I didnt bother to check their deposit methods! They did not have Instadebit so I could not claim the money .

[vinylweatherman]

This $200 max seems to be the same from all the casinos running it. I am getting the impression that the "special lobby" has rather loose games to ensure many players have an amount to transfer. $200 for a $20 deposit is actually a pretty good bonus. The new system there is the EZBonus, it is not sticky, but earned slowly through play. The new system also does not allow for the setting of the "excluded games" trap, although Casino Rewards have not allowed the standard 2% weighting for All Aces VP, but have stated wagering is 0% and no loyalty points are awarded.

Casino Rewards also have another term, translated this means that you cannot take two consecutive sign up offers, you must make at least one intervening deposit at an existing account. Penalty is a locked rewards account.

Since they are on GoneGambling, I have ressurrected some 2 year old accounts and made SMALL deposits. Funnily enough, my Yukon Gold $10 was deposited straight to the account in under a day, faster even than Fortune Lounge! I also have the advantage of having been "booted upstairs" to Elite VIP status (they have seen the records from my Aztec Riches and Phoenician accounts). While they might mess with a newbie, as I once was, they may be more polite to someone that appears to have action worth $1000's in the hope they will get some of it (they have, actually, $100 ). I have also received a reply from a supervisor, who explained the reasons for the lack of live chat and phone service. They have been "caught napping" and CS have buckled under the strain. They are trying to train more staff.
If they really want to impress though, they will put back the rep on here.
Although they are generally a pain, many players seem to have few problems with them, and a few players have many.

I am a long way off recommending any of their casinos though, I'll see how well they handle cash-ins.

[Linus]

I still have accts with BJB and Emperor's... and over a hundred bucks locked up in their silly rewards program. I wonder if it's worth it to go back and try to get them to release some of it.

[thechap]

I wonder if we have any data on how well these free play are paying. I've had a high ratio of massive wins on freeplay, relative to real casino play but I just wrote it off as coincidense.

[vinylweatherman]

I will be trying this one shortly.
I will be taking care not to trip up on the sneaky term (see above).

It's this one, neatly buried:-

* In the event that you have not made a deposit at this or any other Casino Rewards member casino, you may not redeem more than one sign up bonus within the Casino Rewards network, regardless of the individual casino offering the sign up bonus.

In plainer English, this means that the system will lock the rewards account if you take two consecutive new account deals without making a deposit in between to an account you already have. This trip seems to happen when you violate it and WIN, tripping on the cash-out. There is no reason why this "intervening deposit" need be greater than the min, although $50 might be better. Play through once or twice, preferrably in one of the promos for VIP points, and then withdrawn without bonuses. After this, sign up, check that rewards account is still unlocked, and get the bonus.

They are being really polite to me now, and ANSWERING EMAILS ON THE SAME DAY!!!!!
Perhaps I should start a new competition, guess the date when Casino Rewards lock my rewards account again. If they don't for a year or two, I might consider them "less disreputable", and they can leave my own personal Rogue Pit, leaving poor old Warren on his own!