Giantvegas wont pay $4879 in winnings

[kreome]

I played at giantvegas during June 2005, I deposited 200 and got 200 signup bonus, I played roulette and Tri card and won $4879. they refuse to pay saying I was not allowed to play roulette, the only problem is that it was not mention in the terms of the casino and I have a screenshot of the old terms.

Also in their new terms roulette is allowed to play but doesn't count thru the wagering

Why to pay a winner of 4879 if u can just not pay and get along with it, it seems this casino doesn't care about his reputation at all since he has no reputation.

Here are the terms in brief which u can see clearly that roulette is allowed to play but doesn't count thru the wagering. I checked both the terms of the bonus and the terms of use where sometimes they hide it there but nothing, roulette is not mention as a game u may not play only the fact it doesn't count thru the wagering.

It says on the terms this sentence

bet placeed on roulette,blackjack baccarat,Craps,Jack or better,Blackjack,Video poker and Sci bo Don't count toward the wagering requirements.


As I mention sometime in the terms of use they hide a term that if u play these games they reserve the right not to pay like in other playtech like Vegasred group and carnival BUT NOT AT ROYALDICE AND GIANTVEGAS and I have a screenshot with a date of everything to support my side

I thought a casino business is that u take the player money once he lose and pay once he wins and follow the bonus terms, well in Giantvegas it works only one way on big winners from their bonuses.

[Dirk Diggler]

Their affiliate manager posts over at Winnersonline and has offered to help players if they have a problem so you should try him.

His email address is jon-jon@betrev.com

[kreome]

Thank you for the information I sent 3 emails with all the infomation to but no reply

I will try again before I am going to publish it at the winneronline.com

Is the casinomeister in vocation because I get no reply to my pitch a bitch

[buck]

This is a RTG and your need to go through Montana. This casino was linked with Kiss that went out of business.
You are of legal age?

Buck

[Macgyver]

Originally Posted by kreome

Thank you for the information I sent 3 emails with all the infomation to but no reply

I will try again before I am going to publish it at the winneronline.com

Is the casinomeister in vocation because I get no reply to my pitch a bitch

He's in Nice for a conference until next week.

Pitch a bitch Heads up

[jetset]

It's no longer RTG - the owner John Goodman switched to Playtech and the last I heard he was threatening to take RTG to court on a civil dispute over his tenure with them.

PS Unfortunately that means that your chances of getting a resolution via the software provider are limited - Playtech's recently introduced disputes channel was a bit of a joke, simply waving complainants back to the casino where the dispute started!

[Simmo!]

Originally Posted by kreome

Is the casinomeister in vocation because I get no reply to my pitch a bitch

He is away this week and will be back at the weekend.

[Casinomeister]

The operator is already aware of this. So far it seems this player is associated with three players, and bet on games that were not allowed for the wagering reqiurements. More information is forthcoming. I'll keep you posted.

Originally Posted by Dirk Diggler

Their affiliate manager posts over at Winnersonline and has offered to help players if they have a problem so you should try him

Jon-jon is a member here as well.
http://www.casinomeister.com/forums/...s/jon-jon.html

[kreome]

It is true I played a game that is not contribute towards the wagering but it does not mean you can not play them at all.

many casinos added a term that you may not play these games and I will give an example, in this casino there was not such a term.

Also in Bellerock gaming you can wager only in slots to complete the wagering but you may play other games for your fun and the same is with jackpot factory or allslots group here are couple of examples of terms that should be and then I agree with the casino that they reserve the right not to pay

From kingneptumes casino Microgaming

If you play any of the restricted games, which subsequently results in winnings, this play will not fulfill/complete the play through conditions. These winnings may be deemed null & void and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group.




From Vegasred group of casinos(europa tropez...)



We reserve the right to withhold any amount in excess of the player’s original deposit from a player's withdrawal if the play bonus is wagered in any versions of Baccarat, Craps, all versions of Roulette, all versions of Sic Bo, all Video Poker games, Blackjack Switch and Blackjack Surrender



From spinpalace microgaming the palace group of casinos



If an excluded game is played before completion of the above wagering requirements, the casino reserves the right to void all play and close the account, and require the player to forfeit the deposit


It is not my business that other players make the same to win their bonus system it is obvious that in order to win you need to build a balance before you complete the wagering

[spearmaster]

The terms and conditions at other casinos are irrelevant. The only thing that counts is whether or not you met the terms and conditions in force at the time of your cashout at Giant Vegas.

If you can conclusively prove that the terms and conditions did NOT forbid roulette and render any cashout null and void, then you have a pretty good case, except if the casino proves that you broke some other condition, which is apparently what Casinomeister is referring to.