Giantvegas wont pay $4879 in winnings

[elscrabinda]

If I was this player I would be inspired by the efforts of tjhooker among others on the African Palace issues. African Palace I would say is a far worse casino than GV/RD and yet with persistence it looks like progress can be made even there.

And Jon-Jon, either this player deserves a full apology for you accusing him of fraud or you don't think he should get paid and so your comment about trying your hardest doesn't make sense.

[caruso]

Wow, that's change. You've in fact pulled your affiliate relationship with Giant Vegas on the basis of this case? I take it then that the original take on the matter - see below - was found to be entirely incorrect?

I am a consultant to betrev, and cannot post more than what I have as this matter was viewed as closed based on information that would prejudice both the player and the casinos if published, and there is no reason to go down that road. All I can say is that there are three accounts with exactly the same play, opened on the same day (along with other warning signs that they employ wrt fraud) and that is reason enough. The casino was also kind enough to refund any money and offer another free bonus. There will be no gain by the player and no change in the decision should he continue this attack, and this will be my and the casinos last communication on this matter

Bryan, when you have a moment can you post an update to all this? In the very unfortunate event that things have reached a standstill there may yet be avenues available to the player, but they can't be investigated until one is absolutely clear of the situation right here.

[kreome]

Well, the casino never told me that and this is the first time I see it from Jon Jon

Jon Jon emailed me I remember and never mention that fact that other 3 players opened the account and played like me at the same day.

I think by the way that this is not true, if it was true why did they always tell me that the reason is roulette, they could have told me from the casino that the reason is multiple accounts , this is a much better reason not to pay a bonus player.

I want some information about this 3 accounts opened and played the same, is it excluded games and then tri card which make sense or is it roulette and then tri card the same day ??

[caruso]

At the risk of stepping on toes, I'm going to mention this matter, and the Swiss Casino one, to Playtech over the next couple of days if I can find someone relevant to speak to.

Probably will achieve a big fat zero as far as the actual issues go, but it can't hurt to help throw more light on what's going on in Playtech Licensee Country.

[jetset]

Playtech had several managers on duty at the ICE exhibition this afternoon when I was on their stand.

[caruso]

That was some serious achievement that our paths didn't cross - I was there fully an hour in busy mid-afternoon...

[jetset]

And I have spent the past three days here (still here in fact) at ICE and on the numerous times I have cruised the main provider stands Playtech have always had several managers in attendance. It's just good for business, and they have been pretty busy at it.

I spoke with Iris on the first day of this show and she assured me that despite their inauspicious start Playtech were now focusing in more detail on a player dispute channel that works.

She has now put in place an agreement that licensees will respond to her *mediator* enquiries within 48 houtrs, and she will endeavour to either resolve issues, or at least brief the complainant on progress within 72 hours.

That's an ambitious target, but just about anything will be an improvement. And Iris knows that she and Playtech will be judged on results by the player community.

As we have so often said in the past: Time will tell.

[caruso]

Originally Posted by jetset

And I have spent the past three days here (still here in fact)

Small clarification in case you misunderstood: an hour at Playtech. I was at the exhibition two out of the three days.

I also spoke at length to Iris - I posted about it in my "Platech nightmare" thread.

[kreome]

I sent an email to playtech still no reply

Bryan, did you get any new information ?

[AussieDave]

Call me stupid or whatever but I don't see the point in accepting a bonus when your game of choice does not count towards wagering requirements.

To me it just looks like a recipe for dramas if not disaster