SuperG
Dormant account
- Joined
- Jan 25, 2015
- Location
- Berlin Germany
I won 3106 EURO back in August 2014, they asked for documents which I sent.
My ID has just expired and they asked for my new ID. In Germany it is a process that takes time, right after I received my new ID I sent it.
They sent an email they are not going to pay because verification process can't take according to terms and condition more than 45 days.
They were blacklisted in Gambling Grumbles but it didn't help me getting paid, I hope here it can help me get my winnings.
In their last email they said it is my problem that when I registered my ID was expired.
Dear Ms
Thank you for your emails.
Unfortunately we have to inform you that according to our terms and conditions: "the player is fully responsible for taking into account the Terms and Conditions before they would request a bonus or bet in the Casino".
So therefore we are sad to say that it was also your responsibility to have the ID document ready beforehand also due to the fact that our terms state that at any time, and for various reasons the Casino may require the player to provide documents for account verification.
Thus, after 45 days the rule from terms and conditions, saying "Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided" had applied.
Please feel free to contact us if you have any further questions.
Best regards
VegasBerry Casino Finance Department
I sent the new ID about 60 days after I sent the first ID which was just expired.
My ID has just expired and they asked for my new ID. In Germany it is a process that takes time, right after I received my new ID I sent it.
They sent an email they are not going to pay because verification process can't take according to terms and condition more than 45 days.
They were blacklisted in Gambling Grumbles but it didn't help me getting paid, I hope here it can help me get my winnings.
In their last email they said it is my problem that when I registered my ID was expired.
Dear Ms
Thank you for your emails.
Unfortunately we have to inform you that according to our terms and conditions: "the player is fully responsible for taking into account the Terms and Conditions before they would request a bonus or bet in the Casino".
So therefore we are sad to say that it was also your responsibility to have the ID document ready beforehand also due to the fact that our terms state that at any time, and for various reasons the Casino may require the player to provide documents for account verification.
Thus, after 45 days the rule from terms and conditions, saying "Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided" had applied.
Please feel free to contact us if you have any further questions.
Best regards
VegasBerry Casino Finance Department
I sent the new ID about 60 days after I sent the first ID which was just expired.