pokerstars manipulation of software

**question??24** · 10th October 2010, 12:36 PM

ive been a customer on pokerstars for 3 years now lately they have not been auto seating me in to tournements when i complined about this they asked for zip files and network files which i sent as tried to blame my land based broadband connection but at all times ive been logged in an either on a play table or watching pros since complaints the site hasnt resovled it and it continues to happen no offer of compensation has been made and they are now ignoring my emails is there any avenue where i may make a legal complaint as i dont believe they should be allowed to manipulate the software like this.AND THIS ALSO MAKES ME THINK AS TO WHAT ELSE THEY MANIPULATE ON THERE.please help

**vinylweatherman** · 14th October 2010, 02:33 PM

Originally Posted by question??24

ive been a customer on pokerstars for 3 years now lately they have not been auto seating me in to tournements when i complined about this they asked for zip files and network files which i sent as tried to blame my land based broadband connection but at all times ive been logged in an either on a play table or watching pros since complaints the site hasnt resovled it and it continues to happen no offer of compensation has been made and they are now ignoring my emails is there any avenue where i may make a legal complaint as i dont believe they should be allowed to manipulate the software like this.AND THIS ALSO MAKES ME THINK AS TO WHAT ELSE THEY MANIPULATE ON THERE.please help

Bollocks

You are either logged in or not. If you are playing, you are logged in. If the server has you flagged as logged in, you are logged in, and should therefore benefit from any "auto seating" feature that applies.

If it was working before, and now is not, SOMETHING has changed, and most probably it is a change of THEIR software that has created this glitch. It may even be INTENTIONAL, a change of the rules regarding "auto seating" where some further action other than simply being logged in is required on the part of players.

Unexplained software problems like this undermine the trust in the product, which in this case has made you question the integrity of the software, and the fairness of the game. With the big Absolute Poker scandal a while back, there are raised levels of suspicion among players, and they are seeing "evidence of cheating" in every software glitch they come across. Failure to provide a satisfactory explanation & resolution of such glitches is EXACTLY the tactic used by Absolute Poker to at first brush aside growing concerns, in their case because the "glitches" were DELIBERATE attempts to cheat players that the perpetrators wanted to milk for all it was worth before the inevitable PROOF of the scam was constructed.

**bryand** · 14th October 2010, 04:22 PM

Originally Posted by question??24

ive been a customer on pokerstars for 3 years now lately they have not been auto seating me in to tournements when i complined about this they asked for zip files and network files which i sent as tried to blame my land based broadband connection but at all times ive been logged in an either on a play table or watching pros since complaints the site hasnt resovled it and it continues to happen no offer of compensation has been made and they are now ignoring my emails is there any avenue where i may make a legal complaint as i dont believe they should be allowed to manipulate the software like this.AND THIS ALSO MAKES ME THINK AS TO WHAT ELSE THEY MANIPULATE ON THERE.please help

I've been playing at PS for some time and never heard of such.

Uninstall and reinstall software. If that doesn't fix it - take it as a hint from the poker gods.

**guesswest** · 18th October 2010, 12:14 AM

Originally Posted by vinylweatherman

Bollocks

You are either logged in or not. If you are playing, you are logged in. If the server has you flagged as logged in, you are logged in, and should therefore benefit from any "auto seating" feature that applies.

If it was working before, and now is not, SOMETHING has changed, and most probably it is a change of THEIR software that has created this glitch. It may even be INTENTIONAL, a change of the rules regarding "auto seating" where some further action other than simply being logged in is required on the part of players.

Unexplained software problems like this undermine the trust in the product, which in this case has made you question the integrity of the software, and the fairness of the game. With the big Absolute Poker scandal a while back, there are raised levels of suspicion among players, and they are seeing "evidence of cheating" in every software glitch they come across. Failure to provide a satisfactory explanation & resolution of such glitches is EXACTLY the tactic used by Absolute Poker to at first brush aside growing concerns, in their case because the "glitches" were DELIBERATE attempts to cheat players that the perpetrators wanted to milk for all it was worth before the inevitable PROOF of the scam was constructed.

What the hell are you talking about?

While I'd be willing to bet this is an issue with OP's connection or configuration (momentary connection drops will cause problems without visibly logging you out), it's just about possible it might be a software glitch - but it is ridiculous to suggest it might be intentional. PS have no interest whatsoever in who wins a tournament, they just collect the entry fees, which are paid the same whether players are auto seated correctly or not. In fact they have every interest in auto seating working properly as such glitches might dissuade people from registering for future tournaments. If the suggestion is just that might have turned off auto seating as a default then a) they haven't and b) they never will because it'd be a terrible idea and c) they would have told OP that when he emailed them.

Also I have no idea what you are referencing with regards to the AP/UB scandal. The issue there was players becoming suspicious when a guy kept calling down bluffs with 9 high - there were no client software glitches and AP never claimed there were any.

**guesswest** · 18th October 2010, 12:21 AM

OP, when PS connection drops momentarily it doesn't log you out, but assuming default settings it will flash up the news page. Are you getting pop ups over your tables?

There is a PS software suggestions page on twoplustwo, not sure on linking rules but it should be an easy find - someone will know the answer in there. PS will also be able to give you more help if you send them a traceroute (help/network settings/report).

**Dag_Arbisa** · 22nd November 2010, 12:10 PM

Originally Posted by guesswest

OP, when PS connection drops momentarily it doesn't log you out, but assuming default settings it will flash up the news page. Are you getting pop ups over your tables?

There is a PS software suggestions page on twoplustwo, not sure on linking rules but it should be an easy find - someone will know the answer in there. PS will also be able to give you more help if you send them a traceroute (help/network settings/report).

@ question??24 : Well i have been playing on stars for more then 2 years now but never happend to me though, but heard one of ma friend saying something like this once but i never took him seriously... gosh i thought it must be his fault...