Partypoker

[nelvitt]

My account was locked here. But to make matters worse, I was never given any notice via any means of communication as to why this action was taken. My account had $175 in it. To make matters even worse I emailed them 4 times, and never got any response. I would call them up, but I would like to have any promises made to me documented, and email is better for this method. I'm not sure where to turn anymore, but I want my $175 back. I think it is funny that when I go to make a deposit there is no problem, but when I want to withdraw a profit my account is locked.

Help me Bryan!!

[sillybilly]

you probably just need to phone and confirm your details.
they might want ID
If I were you Id phone and your account will most likely be reopened in minutes.

[The Watchdog]

An ID request is not reason enough to lock an account. Howcome they don't offer a chat? of if they do, I have never been able to locate it.

Party Poker might be a good company but their site and software is just way to messed up

[BingoT]

You did'nt mess around and have more accts with them on your computer?
They hate that kind of stuff.

[nelvitt]

You did'nt mess around and have more accts with them on your computer?
They hate that kind of stuff.

Nope, not that im aware of. But I do use a very public wireless internet which a lot of my neighbors are connected to. I have a feeling this has something to do with it.

[pokeraddict]

Howcome they don't offer a chat?

They used to but it got to the point where the wait times were ridiculous so it became useless and since they have a 1-800# (which IMO is just as useless) they probably felt like it was good enough.

I'm shocked that Poker Stars has not overtaken them yet. It's only a matter of time. They already have more tournament players and have for quite some time.

If you are on a public wireless network then their request for ID is not too shocking, just play along but expect it to take days to get your account unlocked even after you send it.

[nelvitt]

I would be more than happy to send in any identification, however they have not made any request for such items.

[ace4suited]

If they have locked your account then they have a reason for it - its as simple as that. I have had friends who have had accounts locked for having two accounts (not cheating through this but just as a way of bankroll management etc) as well as some other reasons. Without knowing the time scale involved the fact that you have waited between e-mails or the nature of your e-mails the fact that they have not responded yet is not too significant.

Most poker sites take early intervention approach to freezing accounts. If something looks suspicious then they freeze your account and then ask questions later. That way if there is a problem then the person has not already bailed with their money.

Remember that the mere positibility that several people are playing from the same pc/network could be enough to freeze your account you do not want to get too rude or indignant with them. If they still do not answer your e-mails find a phone number and try it. At the moment it is way too early to assess whether they have done anything amiss as yet.

[craig_AA]

Nope, not that im aware of. But I do use a very public wireless internet which a lot of my neighbors are connected to. I have a feeling this has something to do with it.

Forgive me for being dumb but why would it spring to your mind that having a wireless network would be a possible cause unless you were running 2 pcs off it and are now worried youve been caught cheating??? partgaming is listed on the london stoick exchange and DO NOT close acctswithout good reason and if they do they ALWAYS tell you by email within 10 minutes of your acct being locked why it has been locked....

[bpb]

Party poker makes a phone call to verify some information with every new account signup. They just want to make sure that they have valid phone contact information for all of their players.

If they cannot contact you by phone, they lock your account and send you an email asking you call in to verify your information. After a 30 second phone call, your account will be unlocked.


What is the problem here? Why would you even make this post without calling party poker?