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Thread: casinorewards Yukon Gold Casino

  1. #1
    dawn2012 is offline Quit Gambling
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    Angry casinorewards Yukon Gold Casino

    I joined a casino called Yukon Gold Casino from casinorewards.com, I wasn’t sure if my partner joined it before so I went on their live support to ask if The account I had vygr0129782819 was it ok to play with and if I was to win will I have any problems, They replied on the live chat as (Yes indeed. You can use UKash no problem. And withdrawals would be processed normally.)

    I took this like any one would and decided to play it, I then went on to win over £1,000 pounds, I placed my withdrawal and now I get an email saying this (Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

    We understand this is often accidental, however the Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

    Due to this your account has been closed and the bonus and winnings have been confiscated. Your deposit will be refunded to you.

    I find this very upsetting after being told that my account would be just fine.

    Can you please look in to this for me A.S.A.P?

    Best Regards
    Dawn

    Chat Transcript Below!

    Check out the article while you wait for the next available operator. Click here

    You are now chatting with Valentin. Would you please enter your name next to the OK Button below and press OK.

    Valentin: Welcome to the Casino Rewards support chat. How are you doing today?

    you: Hi Im tring to add my credit card to make more deposits but it will not let me

    you: You have reached the maximum number of cards that you may register.

    you: I haven't even added one

    you: u there

    Valentin: YEs I'm here. Let me check this out for you =)

    you: ok ty

    Valentin: Can you please confirm your Casino account number for me?

    you: vygr0129782819

    Valentin: Ok thanks

    you: is it because i used ukash

    you: I want to add my credit card

    Valentin: Ok let me see..

    you: ok

    Valentin: Ok It seems that you are not able to use credit cards on the casino at the moment.

    Valentin: but you can use any form of prepaid method.

    Valentin: Ukash will do just fine =)

    you: is there a problem with my account

    you: but can I still play this casino acount and use ukash, and if i win, i will be able to withdrwal

    Valentin: Sure.

    you: Sorry I say It again, my keybord playing up

    you: Just want to be told all ok to still play this account

    you: can I still play this casino acount and use ukash, and if i win, i will be able to withdrwal

    you: Please just Answer that for me

    you: just need to to say yes thats all lol

    Valentin: Yes indeed. You can use UKash no problem. And withdrawals would be processed normally.

    you: Thank you Valentin

    Valentin: It's just credit card that you can't use right now.

    Valentin: Most welcome Dawn. =)

    Valentin: Is there anything else at all that I may be able to assist you with?

    you: Thank you I do really appreciate it



  2. #2
    Nifty29's Avatar
    Nifty29 is offline MAKING THINGS SMOOTH.....
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    You asked if the account was OK to play with.....you did NOT ask if your partner had an account, or if anyone else had an account at your address.

    The rep, seeing your account was open, would of course say it was OK. You didn't say anything about why you were asking.....perhaps deliberately,perhaps not.

    If you were unsure whether your partner had an account, you should have asked your partner before playing. Its just common sense and would have avoided the whole situation.

    I don't think you have a case as you knew there was a risk that someone else in your house had an account, and you didn't bother to check.



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  4. #3
    spoton is online now Experienced Member
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    Was it an email bonus offer from them that made you sign up, or did you just find them yourself? If they sent you one of those personalised emails with bonus offers id say that they should have checked if you were eligible for it before, and therefore you should be paid. You were a bit vague talking to the live chat though.



  5. #4
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    I'm sorry but I'd have to agree with Nifty and spoton here. If your concern was that your partner may already have an account there, then that's what your question should have been. Or you could have just asked your partner.

    The casino MAY show some leniency based on the chat transcript, but in all fairness I think it's more likely that this will just become an expensive lesson for you.
    Working with The Butler at www.ButlersBingo.com
    Remember..... Bingolu'meH QaQ jajvaM !!



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  7. #5
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    Agree with the above posts.

    Although,would the casino staff be able to see that there was already an account in that household at the time of this chat even though the specific question was never asked?

    Seems pretty sly if so,all too often this "oh there are 2 accounts in your household therefore you forfeit your winnings" excuse is used too often when A) I bet they could tell you there's already an account under your IP-but never do,and/or B) sometimes say you must ask before a 2nd account is opened if someone else is already playing 1 in your house.

    I mean,what good would the latter do? Seems thats only used AFTER you win something and is something of an escape route for the casino.

    You could bet your bottom dollar if you asked beforehand they would say yes you could go ahead and open an account.



  8. #6
    Nifty29's Avatar
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    Quote Originally Posted by PNEFOREVER2 View Post
    Agree with the above posts.

    Although,would the casino staff be able to see that there was already an account in that household at the time of this chat even though the specific question was never asked?

    Seems pretty sly if so,all too often this "oh there are 2 accounts in your household therefore you forfeit your winnings" excuse is used too often when A) I bet they could tell you there's already an account under your IP-but never do,and B) sometimes say you must ask before a 2nd account is opened if someone else is already playing 1 in your house.

    I mean,what good would the latter do? Seems thats only used AFTER you win something and is something of an escape route for the casino.

    You could bet your bottom dollar if you asked beforehand they would say yes you could go ahead and open an account.
    It is unlikely that frontline support drones would be able to access the casino backend where the security systems are......if the OP asked them to check for other accounts at their address they could possibly have been able to, but the OP made no reference to anything of that nature. He just asked "can I play" and he received the correct answer.

    It's nothing to do with "escape routes" or anything of the sort. It's a simple breach of the rules which could have been prevented by the OP actually bothering to confirm whether their partner also had an account. You don't necessarily need to "ask" before you open it, as you could open one from anothe PC in the same house, and nobody has suggested the casino opened an account for them whilst knowing they would never pay.

    I realise you have been caught under the multiple accounts per household rule at another casino, but it's no reason to start making accusations that the casino is doing something underhanded when the evidence suggests it is the players fault entirely. You have NO way of knowing what the casino would have said if he asked beforehand about their partner, so suggesting they would say "yes" and deliberately rip the OP off is completely unfounded.

    It doesn't make sense to say that you "agree with the above posts" and then suggest the casino is/might be out to do a number on the player...??



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  10. #7
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    Quote Originally Posted by Nifty29 View Post
    It is unlikely that frontline support drones would be able to access the casino backend where the security systems are......if the OP asked them to check for other accounts at their address they could possibly have been able to, but the OP made no reference to anything of that nature. He just asked "can I play" and he received the correct answer.

    It's nothing to do with "escape routes" or anything of the sort. It's a simple breach of the rules which could have been prevented by the OP actually bothering to confirm whether their partner also had an account. You don't necessarily need to "ask" before you open it, as you could open one from anothe PC in the same house, and nobody has suggested the casino opened an account for them whilst knowing they would never pay.

    I realise you have been caught under the multiple accounts per household rule at another casino, but it's no reason to start making accusations that the casino is doing something underhanded when the evidence suggests it is the players fault entirely. You have NO way of knowing what the casino would have said if he asked beforehand about their partner, so suggesting they would say "yes" and deliberately rip the OP off is completely unfounded.

    Your whole post just sounds like another "all casinos are evil" rant based on what these rants are usually based on - nothing.

    You evidently didn't read my whole post then.First line?

    2nd line was a question,not an accusation.

    My point in the latter half of the post I was trying to make,is if I had asked beforehand knowing someone else was playing an account under the same IP as myself would they say yes in allowing me to make my own account?

    I bet they would.Yet when you genuinely have no idea someone else has an account in your household,and you have won something it then go's against you.

    As it did with me.

    This isn't a rant about all casinos being evil at all Nifty,its a fact,an unfortunate event I found myself in.God knows I have made many posts praising casinos on here-and not just when i win.



  11. #8
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    Quote Originally Posted by PNEFOREVER2 View Post
    You evidently didn't read my whole post then.First line?

    2nd line was a question,not an accusation.

    My point in the latter half of the post I was trying to make,is if I had asked beforehand knowing someone else was playing an account under the same IP as myself would they say yes in allowing me to make my own account?

    I bet they would.Yet when you genuinely have no idea someone else has an account in your household,and you have won something it then go's against you.

    As it did with me.

    This isn't a rant about all casinos being evil at all Nifty,its a fact,an unfortunate event I found myself in.God knows I have made many posts praising casinos on here-and not just when i win.
    If you notice, I removed the last line from my post as I thought better of it so we'll put that aside.

    From experience, if you asked a live chat rep about whether someone else had registered under the same IP or machine ID etc, they would almost certainly refer you to their security department, where you would have to send your IP/machine details for them to check. Live chat reps can usually check simple things like addresses, but only if they are asked, and only if their privacy policy allows. In most cases, as I said, they would refer you up the chain.

    So, the answer to your question is that no, they would not allow you to open an account if you asked beforehand about the IP etc....unless management confirms in writing that they will accept your bets and pay out regardless. Some casinos allow it if permission is obtained beforehand, some do not. Problem is, in the OP's case they already setup an account and didn't mention anything to the chat rep about other accounts in the household, so there is no way the chat rep would think to check the address etc as they had no idea why the OP was asking if his account was "OK to play". As I said, it almost seems like a deliberately hazy question to illicit the "yes go ahead" response so they could use it as a defence if they won. Nobody I know would go ahead and play anywhere if they had any inkling that there might be problems with other players in the household....and the OP had more than an inkling.

    If you genuinely have no idea at all that someone else in your house has an account, then that is a case where some casinos might be flexible if no fraud was intended. Otherwise, it's just one of those things that you have to cop. I'm the only person in my home who plays, but I've lived in shared accommodation before and always asked my housemate if they had an account where I was signing up because I knew that they gambled. Seems like common sense to me.

    Fair enough comment about you not always complaining, but recently you do seem to have a bit of a bee in your bonnet about casinos, hence the comment which i later withdrew and I apologise for.



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  13. #9
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    Quote Originally Posted by Nifty29 View Post


    Fair enough comment about you not always complaining, but recently you do seem to have a bit of a bee in your bonnet about casinos, hence the comment which i later withdrew and I apologise for.
    Only about 2 casinos,maybe 1 I was a little harsh on and was due to my own impatience.The other that you have already referred to was in my eyes justified (course it would be lol),especially as I had my account first and had no idea the brother had opened one.



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    BustedFlush is offline Account suspended until further notice
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    Of course Yukon God, upon spotting the 2 accounts in a house, would have immediately e-mailed the OP and refunded 500 bucks had the OP lost that............



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