Withdrawl compliant from REDFLUSH

[gitalee]

Hi, I'm new here. However I have being playing online for many years. I have decided once and for all how I feel out about red flush. I have played with them for many years over 5+ and have had no issues in the past with any withdrawls...However on January 03,2011 I had a withdrawl of 1280.00 still waiting. I have dealt with a John,Oscar,and Isha who all have asked more than 10X's mind you 10X's for my bank statements from the date of withdrawl to current,(alot of screenshots) Funny thing is some of the emails went through the other half came back undelievered ...this went on for weeks. I have continued to play at this casino thinking this was a minor issue however tis is now the 31st of January and here below is the response I got:
Hi Bridgette



Kim here from RedFlush



With regards to your withdrawal for 1255 via SWIFT please be advised that all withdrawals that were issued between the 29th and 31st of December 2010 were regrettably confiscated by the USA gaming authorities. These are unforeseen circumstances that unfortunately happen in this industry from time to time.



Please understand that this is beyond our control and we need your assistance in this matter. In order for us to re-issue your withdrawals as soon as possible, we need you to please forward us your bank statement from the 25th of December 2010 to date to establish that you have not already received the withdrawal in question.



We profusely apologize for the inconvenience this may have caused you.



Thank you for your understanding. We appreciate and value you as a customer.



Best Regards

Kim

Red Flush Support

Funny because I withdrawn on the 3rd of January sent an email again ...and here is there response sent on the 25th of January:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Bridgette,



Isha here at Red Flush Casino



Thank you for your below response .



I have spoken to our finance team and they have confirmed that there was an error with the dates sent to you earlier , please note that there was a problem with the cashins processed up until the 9th January which means your withdrawal may have also been affected .



Please do send us your bank statement reflecting from the day your withdrawal was finalized up till the current date .



We highly appreciate your response in this regard .



Please let us know about your experience at Red Flush by emailing us at feedback@redflush.com



Best Regards

Isha

Red Flush Support

support@redflush.com


Again sent bank statements and now this was the response sent to me on the 28th of January:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Bridgette.



Hope that you are enjoying your gaming experience with Red Flush.



We have instructed our banking processor to process your withdrawal for $1255.00 via Wire transfer (mandatory fees removed) as you have chosen this option as your preferred method of payment. Please note that his usually takes between 4 - 7 business days.



You also have the option to change your preferred method of payment for future withdrawals at Red Flush, by simply choosing an alternate option on your next withdrawal on the banking page.



Please let us know about your experience at Red Flush by emailing us at feedback@redflush.com



Best Regards

John

RedFlush Banking

I have been nothing but patient I still believe i may see somethiing I will give it a few more Business days. However I still have a withdrawl fromt the 24th of January of 890.00 that also hasnt been deposited tomy account yet. I will continue to be patient and see what the end result will be. I hope i get the money because in all honesty Redflush has truly been an overall exceptional casino until this issue arose.

[jod5413]

Welcome to Casinomeister, Gitalee.

Sorry to see you are in a pickle with Red Flush Casino. They are an accredited casino here so you can try to PM their rep here for answers. Go to the top of the page and look for I-Gaming Forum Reps.

Good Luck!

[chuchu59]

i hope they have no problems. i have a small 150 withdrawal that they said was issued to me on the 28th to ecocard. however, after a series of empty promises from support, its still not in my ecocard account.

[Cabrair32]

If you are having an issue with getting returned emails it could be a few things:

1) you may need to reduce each email down to just ONE screen shot per email so it gets past their email.

2) you may need to use a different email GMAIL works well for sending docs and it is free and easy to sign up for.

3) ask their support if there is an alternate email address to send them if the first 2 suggestions don't work and if you need to then get a fax number and do it the old fashioned way.

Hope that helps!

[gitalee]

Thanks to all that have replied. I have played with RedFlush for years and this is the first NO! NO! they have pulled. I have checked my bank account today and still nothing. To reply to email issues ~I have tried other email accounts and have done only one screenshot doc @ at a time...emails went through great under yahoo mail however the support claims they never rev'd any of yahoo emails ~ aol went through slowly ...it has been very time consuming and frustrating. Like I said i don't want to give up on this Casino Accredited or not they have been good to me in the past ....so I will give this issue to the end of the week to be resolved otherwise they can just close this account and lose a good paying customer that again has played for years.

[WayneRedreturns]

Hi gitalee,

Please send me a PM with your account number. I would like to follow up on your behalf and see if there is anything I can do to speed this up.

Best regards,
Wayne

[chuchu59]

just sent an email to support and they replied that although i may have found the situation worrying i will definitely get my withdrawal. no dates or reasons were given for the delay. the casino must do better than this otherwise news that players arent being paid timely could spread like wildfire.

[gitalee]

Ok I now am working with Wayne I was informed to pm wayne I did I will wait on results Thanks again for all your support and great advice. will keep you all posted.

[WayneRedreturns]

Hi Guys,

I would like to apologize on behalf of the casino for the delay.

The reason for the delay is that some US withdrawals had to be re-issued via another processor, after it was found that they were not reaching our players accounts. This only affected US withdrawals. All other withdrawals are proceeding as per usual.

This is the first time we had this kind of issue and I can understand that players are frustrated. All players that have been affected have been contacted and the withdrawals have been or are being re-issued.

@chuchu59. I have sent you a PM regarding your withdrawal.

Best regards,
Wayne

[gitalee]

Well Wayne, Now this post concerns me!! I see you stated this is only affecting US players. However~ chuchu59 is see is somewhere in Asia??????? Was chuchu59 affected also? Wayne.......will this issue with withdrawls (payouts) happen all the time now with Redflush Players or was this just a fluke thing? Again.... I stress I have played with RedFlush since they started years ago...just don't want to deposit my hard earned money and then be out my winnings or have to wait weeks to receive my payout. Before my payout was received in like 4-5 Business days. However I would like to say this ..Wayne and the rest of the Redflush crew truly show empathy and have assured me ..I have faith I will receive my payout even if it takes awhile.

P.S.Still waiting on 1280.00 withdrawn on the 3rd of January 2011 and 890.00 withdrawn on the 24th of January 2011.

Hi Guys,

I would like to apologize on behalf of the casino for the delay.

The reason for the delay is that some US withdrawals had to be re-issued via another processor, after it was found that they were not reaching our players accounts. This only affected US withdrawals. All other withdrawals are proceeding as per usual.

This is the first time we had this kind of issue and I can understand that players are frustrated. All players that have been affected have been contacted and the withdrawals have been or are being re-issued.

@chuchu59. I have sent you a PM regarding your withdrawal.

Best regards,
Wayne