Neteller kicked me off

[marioking24]

Hi all,

I had a Neteller account with a little bit money in it (about 40 Euro)... I opened this account more than three years ago, never really used it, because I had Moneybookers. About half a year ago, I started using it and wanted to upgrade it so I could use the virtual visa cards. I was told I had to send in docs, so I did that... I got an email back, that now my account is locked because my documents are fraudulent... that is just crazy! Now, I use the exact same copy at all my other internet business! I never had problems with it!

I think, for them, my account was just not generating enough profit... the 40 Euro that were sitting in it over the years, may have even caused them problems... so they decide to just take the 40.

Today I went in the live chat, and the answer I got is just scary, for such a big payment processor:

Albert: Hi, my name is Albert. How may I help you?
Mario : hi, I noticed that my account has been closed.. for what reason did you do that?
Albert: sorry, we cannot provide service to you.
Mario : hm... what kind of answer is that? for what exact reason can you not provide service to me?
Albert: We are unable to provide service to you. . We sincerely apologize for any inconvenience this may cause you. Thank you for using NETELLER Live Chat. We appreciate your business and look forward to assisting you again. Bye for now!
Albert has disconnected.


The guy didn´t even bother telling me why I won´t see my money again. He pretends that it is just normal that they close my acc and take my few bucks.

I am not interested in doing buisiness anymore, but do you have an idea how i could get this rest of balance back?
It´s not much, I know, but I don´t want to make them a present for treating me like s**t!!

Thanks for comments on that

Mario

[vinylweatherman]

Originally Posted by marioking24

Hi all,

I had a Neteller account with a little bit money in it (about 40 Euro)... I opened this account more than three years ago, never really used it, because I had Moneybookers. About half a year ago, I started using it and wanted to upgrade it so I could use the virtual visa cards. I was told I had to send in docs, so I did that... I got an email back, that now my account is locked because my documents are fraudulent... that is just crazy! Now, I use the exact same copy at all my other internet business! I never had problems with it!

I think, for them, my account was just not generating enough profit... the 40 Euro that were sitting in it over the years, may have even caused them problems... so they decide to just take the 40.

Today I went in the live chat, and the answer I got is just scary, for such a big payment processor:

Albert: Hi, my name is Albert. How may I help you?
Mario : hi, I noticed that my account has been closed.. for what reason did you do that?
Albert: sorry, we cannot provide service to you.
Mario : hm... what kind of answer is that? for what exact reason can you not provide service to me?
Albert: We are unable to provide service to you. . We sincerely apologize for any inconvenience this may cause you. Thank you for using NETELLER Live Chat. We appreciate your business and look forward to assisting you again. Bye for now!
Albert has disconnected.


The guy didn´t even bother telling me why I won´t see my money again. He pretends that it is just normal that they close my acc and take my few bucks.

I am not interested in doing buisiness anymore, but do you have an idea how i could get this rest of balance back?
It´s not much, I know, but I don´t want to make them a present for treating me like s**t!!

Thanks for comments on that

Mario

Make a formal written complaint, and mention in it an intent to take the matter to the FSA if they don't provide a satisfactory answer.

If you have had the account this long, you have probably already been verified in some way, but now the procedures have been updated.
If the balance caused them problems, it will STILL cause them problems, since they will have to account for it until they find who they believe is the rightful owner.
It is harder for banks to get away with this, since most have a branch network.

You may ALSO be able to sue them for slander/libel. ALL you need do is prove your documents are GENUINE, and that they accused you of providing fraudulent ones. You could then sue them for damages in court, the €40, and costs. The SAME can even be done when a bank makes a mistake and "bounces" a cheque when your account has enough in it to cover the cheque, and the cheque is correctly written and presented.

[ANDE52181]

In my experience with online gambling sites and the stories I have heard over the years, when a payment processor or even a gambling site itself doesn't offer much of an excuse or answer to you for your account being closed, you have been flagged for some reason. Either for something you did at a gambling site, i.e. a chargeback or something other against the site rules.

Whether players want to believe it or not, certain sites and payment processors do keep the history of players and share info with each other to decrease the risk of fraudulent behavior.

I'm not saying you did something wrong but ask yourself...is it possible someone other than you used your IP address or computer for online gaming that may have done something shady? Are you in an country/location where Neteller ceased operations? Is it possible that Neteller has you mistaken for someone else or your documents just look fraudulent even though they aren't? Did you send in an ID where your birthdate on record doesn't match the birthdate on the ID?

Also, I could be wrong but I think I read somewhere that Neteller closed accounts that were dormant after a certain period of time and confiscated the funds. BS that it is but I think they changed the user agreement to include this not too long ago. Might want to look into it.

I can tell you I personally lost a significant amount of money in my Neteller account when they left the US market. They sent me a form to fill out and fax back to them in order to process a withdrawal for my balance which was a few thousand dollars. Needless to say they led me on for months that the wire withdrawal was coming and eventually they told me that the wire was sent and received by my bank account on record. Well, I never received it and never saw the money. Hard lesson to learn.

You can't trust anyone or any company no matter their reputation because when it comes to money, people and companies act in strange ways. This is why we need stricter regulations in the online gaming community.

[vinylweatherman]

Originally Posted by ANDE52181

In my experience with online gambling sites and the stories I have heard over the years, when a payment processor or even a gambling site itself doesn't offer much of an excuse or answer to you for your account being closed, you have been flagged for some reason. Either for something you did at a gambling site, i.e. a chargeback or something other against the site rules.

Whether players want to believe it or not, certain sites and payment processors do keep the history of players and share info with each other to decrease the risk of fraudulent behavior.

I'm not saying you did something wrong but ask yourself...is it possible someone other than you used your IP address or computer for online gaming that may have done something shady? Are you in an country/location where Neteller ceased operations? Is it possible that Neteller has you mistaken for someone else or your documents just look fraudulent even though they aren't? Did you send in an ID where your birthdate on record doesn't match the birthdate on the ID?

Also, I could be wrong but I think I read somewhere that Neteller closed accounts that were dormant after a certain period of time and confiscated the funds. BS that it is but I think they changed the user agreement to include this not too long ago. Might want to look into it.

I can tell you I personally lost a significant amount of money in my Neteller account when they left the US market. They sent me a form to fill out and fax back to them in order to process a withdrawal for my balance which was a few thousand dollars. Needless to say they led me on for months that the wire withdrawal was coming and eventually they told me that the wire was sent and received by my bank account on record. Well, I never received it and never saw the money. Hard lesson to learn.

You can't trust anyone or any company no matter their reputation because when it comes to money, people and companies act in strange ways. This is why we need stricter regulations in the online gaming community.

You might be able to get this money still. The repayment by Neteller of the balances of US customers formed part of their agreement with the DoA. Apart from making these repayments, they had to pay a "fine", and agree NOT to allow US citizens to have Neteller accounts in the future.
This payment may have rebounded back to Neteller, perhaps due to incorrect routing information.

These processors seem able to get away with far too much, almost as much as rogue casinos get away with, yet are supposedly regulated as financial entities.
If a US citizen had money in a UK BANK, the bank could NOT simply keep it, they would HAVE to give it back.

High rollers really HAVE to use these wallets, because bank issued cards just don't allow the necessary volume. Low rollers are more able to dismiss these wallets for the safer option of credit cards.

A better approach for someone else in this kind of situation might be to empty the account, and THEN try to get it upgraded, so if they claim the documents are fraudulent, there is no money lost, just an account.