Moneybookers - WTF

[chuchu59]

I feel compelled to tell everyone of how badly MB treats its customers. More than 2 weeks ago, I was suddenly cut off from depositing with MB at a Rival and then a sportsbook. The funny thing is I was sure I had adequate funds in my MB account and I had just deposited elsewhere the night before. OK, I log in my MB account and lo and behold, there is a notice stating that with immediate effect, because of where I live, I was restricted from performing any gaming transactions as a policy change.

As I wasnt given any prior notice, I asked them why they didnt let me know earlier of the change in policy and they replied bluntly after 3 days that this was a change in policy and that I could still use MB to transfer funds to non-gaming merchants. Obviously not satisfied, I asked the same question again with a little more emphasis on why no notice was given only to be given the same reply again, this time 4 days later. Mind you, writing to them is a bit of a hassle because you cannot reply to their e-mail but can only go their site's Messaging centre and forward a complaint using the ticket number previously registered with them. So I asked a 3rd time and demanded that I should either be given a grace period to settle my other transactions ie withdrawals at various casinos or at the very least to have them send my MB balance via bank wire free of charge to me. After another 3 days they replied and said no to both requests while reiterating yet again that I was permitted to transfer funds to other merchants and I must pay a fee for the wire which I feel is ridiculous as I wasnt given any time to settle my accounts.

In a mad scramble to find an alternative to get my funds out of MB I was fortunate to be rendered assistance from someone from my zone and my funds were safely retrieved. I believe that those of you that have MB accounts to be wary of this as they will, without advance notice, cut off access to your gaming transactions. This was handled very badly by MB and I give them a fat 0.

[SlotMonster]

You damn right, chuchu!
MB are at the first place with their idiocity! I had been blocked for TWO weeks!!! only for sending a little money to my friend. Firstly they locked my and my friend's account without any notification, than they asked for scanned documents to be sent to them from both of us. After sending the documents they asked us to explain our relations to EVERY transactions we had made!
If you failed to enter you password more than three times, you will be blocked and you'll have to send 'em all the documents, even if you have already sent it a day before and they accepted it.
Every departure from the norm cause immediately block!!!
And they are VER-VERY slow with their decisions and problem solving!!!
I discontinued any business with MoneyBookers.

[hakapuku]

agree with chuchu. In my experience Moneybookers don't serve their customers (and customers' money) in a proper way. They love to lock the accounts with money in it.

[zebedy]

is there any official body you can complain to about how moneybookers treats its customers ?ill answer my own question
moneybookers are watched over by the FSA,
check the following link you might find something useful there,

http://www.fsa.gov.uk/Pages/Doing/Re...cf/index.shtml

[halcyon1234]

I have a feeling that, especially if you aren't from the UK, complaining to them is just about as useful as complaining to the Kahnawake Gaming Commission.

I just shut down my Moneybookers account. They're rotten, filthy, incompetent idiots there. They've screwed up every withdrawal I've every tried to do from them except for the first one, which is the real kicker.

First withdrawal: Bank transfer, everything goes smoothly.
Second withdrawal: Bank transfer, they screw it up by sending it to the wrong account! Keep in mind that I didn't change ANYTHING in my account settings from #1 to #2
Third withdrawal: Check withdrawal, except that its missing $20 because their system said I didn't give them my full name. Except its printed right there on the check. Oh yeah, and there's more money missing because they converted from CAD to EUR to USD-- two unfavorable currency hits. (Plus another one when I convert from USD to CAD....)
Fourth withdrawal: With a new bank. I get every single SWIFT code and everything from them to be 100% sure. I enter it into their system-- well, as well as possible. Moneybookers only lets you enter the bank's code, then it says "CIBC at this address, right?". It doesn't let you confirm any other details, but everything it presents is correct. They screw up this one because there's missing banking information for international transfers, and they ignore me when I point out with screenshots how their system gives the right info and doesn't let you make any modifications. (Thus, the missing information is their fault)
Fifth and final withdrawal: By check, again missing $20 to currency conversion.

Total loss due to these assholes (I don't usually swear this much, but I'm really pissed just thinking about them) is over $100USD!

Good thing I got out when I did, because it looks like their giving up gaming transactions. Only a matter of time until their bad customer service and bad policies shut them down. And since they aren't a bank, they'll probably take everyone's deposits with them (or at least lock them up forever like Neteller). Get out while you can.

On a side note, now I have to find a gaming-friendly, Canadian accessible payment provider who isn't Click2Pay.

is there any official body you can complain to about how moneybookers treats its customers ?ill answer my own question
moneybookers are watched over by the FSA,
check the following link you might find something useful there,

http://www.fsa.gov.uk/Pages/Doing/Re...cf/index.shtml

[heatherad]

On a side note, now I have to find a gaming-friendly, Canadian accessible payment provider who isn't Click2Pay.

Have you tried Instadebit?

[tombee]

Besides problems stated here, anyone has had problems with slow payments? Most of the times I get my money within a day or 2-3, but sometimes it takes much more.. I'm now still waiting for two withdrawals of 3 and 8 december. Why is that first withdrawal taking ages and ages???

[Jasminebed]

Hi. Just recently made my first MB withdrawal by bank wire. I am in Canada, my bank charged me $14 processing fee, in addition to the $2.85 fee MB charges.

But I've had an awful time funding my account. I use a prepaid MC for which I receive no paper statement. They made a small confirmation charge to my MC in GBP, shows up as as $CA. This amount cannot be entered, and there is no way to show them that the charge from Moneybookers in on my account...they will not accept my online info. I use TitaniumPlus from Moneymart, and Moneymart assures me that they have been in touch with Moneybookers multiple times for other people in this regard, with no sucess. Fortunately a casino I am a regular player paid to my Mneybookers' account without me first making a deposit, which allowed me to make a deposit at VegasSky to claim winnings from a ND bonus.

When I first opened my Moneybookers account, I was asked if I intended to use it for gambling transactions. I did answer yes.

Halcyon, Ecocard is available to Canadians, but they charge $30 to transfer funds, and I would expect the bank would charge the same $14 fee to receive the wire.

[halcyon1234]

Hi. Just recently made my first MB withdrawal by bank wire. I am in Canada, my bank charged me $14 processing fee, in addition to the $2.85 fee MB charges.

Yup, seems all banks will charge that. PC Financial said they wouldn't, but I don't believe them. =)

But I've had an awful time funding my account. I use a prepaid MC for which I receive no paper statement. They made a small confirmation charge to my MC in GBP, shows up as as $CA.

I hear you. I think I had to eventually call my bank and ask for the actual transfer amount, in its original currency. They should have a record of that. At first I tried to reverse-engineer the amount based on the transaction day's exchange rate, but I've since learned that MB uses a mystical, magical conversion rate that is different from what everyone else in the world uses.

Halcyon, Ecocard is available to Canadians, but they charge $30 to transfer funds, and I would expect the bank would charge the same $14 fee to receive the wire.

$30, ow. Sometimes I have to wonder if it's not just easier to deposit it all in a casino, then just pay whatever their slightly less exorborant cheque fee may be.

tombee: I believe my transactions took in the order of weeks, not days. Grab a sandwich. =)

heatherad: I'll check out Instadebit, thanks.

[Jasminebed]

It is possible that President's Choice is NOT lying to you. My daughter uses them, and is very happy.

Rival Casinos do not issue cheques, nor pay by bank wire. You have to use a Ewallet. I believe the regular, bank issued credit cards can have funds paid back to them, but I think only to the amount charged. I don't have one, so I am not certain.

I do not wish to use Instadebit...it's too easy to hit up the money in your bank account, and I prefer to have to go and put the money on my prepaid. But that is me, perhaps you have better impulse control. Some members use a separate account just for gambling.