Moneybookers - WTF

[catcat941]

Its a very good thing to send many signed letters with

true names for the body that gave MB the license . the uk regulator i mean .

i have an account with them about 2 years with zero money , since i still dont know what will happen if i upload money and try to send to a casino ,since i am from a place (still but hoping to leave) that MB states with red letters i should not use for gambling . i wonder if it can go one time without them noticing .

regards everyone

[vinylweatherman]

Its a very good thing to send many signed letters with

true names for the body that gave MB the license . the uk regulator i mean .

i have an account with them about 2 years with zero money , since i still dont know what will happen if i upload money and try to send to a casino ,since i am from a place (still but hoping to leave) that MB states with red letters i should not use for gambling . i wonder if it can go one time without them noticing .
regards everyone

Even if you did, they might notice the next time, then you would be screwed. If casinos accept deposits from Moneybookers, they will pay back that way. Moneybookers WILL notice, since they are almost exclusively a gambling processor.
The only way to fool them would be to submit false information about where you live (not Israel for example). They will quickly find this inconsistent with things like your IP address, and certainly when they ask for ID proofs, or bank verification.

IF you LEAVE Israel, and become resident elsewhere, you should be OK to use Moneybookers provided they accept Israeli citizens who reside abroad. This is not guaranteed though, since you will end up having to produce your Israeli passport for photo ID at some stage, unless you can get another photo ID from your new country without having to change citizenship (driving licence, for example). Beyond this, they may require permanent change of citizenship before they allow you to use Moneybookers for gambling.

Casinos tend to be more concerned about where you currently live, and mainly play from, rather than where you were born (and hold citizenship). This assumes that you are able to provide the relevant ID documents for your current country of residence.

Your eventual options will depend upon where you will end up residing if you were to leave Israel. There are special rules and regulations for a number of countries, and many defy ordinary logic.

[thebizb]

I am amazed to hear all of the problems people are having with moneybookers. I've been using them for 2-3 years now and have never had a problem. I get transfers from them to my bank account in 3-5 days always. Only once did it take longer and after i sent them a message they said it would be there the very next day and it was, just like that. I love mb and is the only ewallet that i use.

[justpistoff]

I am sorry to say this is my first post here and it is about a terrible problem a lot of us are facing. The problem is Moneybookers. I feel like such an idiot I did not know about this forum before and the true problems with Moneybookers. The name alone infuriates me! I have lived in another country for years and recently moved back to the US and that is when the problems started. I have had an acct. with them for almost two years with small amounts of money being transferred into my online casino accts. with no serious problems but short delays. Now I just wired them over $3,000 and that is when my new problems started or so it seems. Shortly after I wired them my money strange things started happening when I logged in. Many times it would take three attempts to log in even though I double checked everything twice before I entered. Then on Dec. 2nd I tried once again to log in and it would not let me log in and then came the notice I was locked out of my acct. They quickly sent me a message saying that a third party had tried to access my acct. which is a lie. Then another message stating I needed to send them documentation of who I am which I immediately sent them. They also told me to shut down my original email acct. that I used and open a new one, which I did. I have emailed them over 8 times with no response from them since then. They have basically stolen my money and will not respond to my emails. I have written back to them stating just wire back my money into my original bank acct. I sent it from to solve the problem but nothing. They don't even have the respect to send me an email stating they are working on it, nothing, what am I to do? I have reviewed the past posts in this thread and decided to contact the FSA which over sees them but they too have not responded to my emails. The sad thing is I need the money more than ever now because of a sick mother and the simple fact that a corp. can hijack my money is not acceptable to me. Keeping me from my money is theft! Can anyone here help me?

[vinylweatherman]

I am sorry to say this is my first post here and it is about a terrible problem a lot of us are facing. The problem is Moneybookers. I feel like such an idiot I did not know about this forum before and the true problems with Moneybookers. The name alone infuriates me! I have lived in another country for years and recently moved back to the US and that is when the problems started. I have had an acct. with them for almost two years with small amounts of money being transferred into my online casino accts. with no serious problems but short delays. Now I just wired them over $3,000 and that is when my new problems started or so it seems. Shortly after I wired them my money strange things started happening when I logged in. Many times it would take three attempts to log in even though I double checked everything twice before I entered. Then on Dec. 2nd I tried once again to log in and it would not let me log in and then came the notice I was locked out of my acct. They quickly sent me a message saying that a third party had tried to access my acct. which is a lie. Then another message stating I needed to send them documentation of who I am which I immediately sent them. They also told me to shut down my original email acct. that I used and open a new one, which I did. I have emailed them over 8 times with no response from them since then. They have basically stolen my money and will not respond to my emails. I have written back to them stating just wire back my money into my original bank acct. I sent it from to solve the problem but nothing. They don't even have the respect to send me an email stating they are working on it, nothing, what am I to do? I have reviewed the past posts in this thread and decided to contact the FSA which over sees them but they too have not responded to my emails. The sad thing is I need the money more than ever now because of a sick mother and the simple fact that a corp. can hijack my money is not acceptable to me. Keeping me from my money is theft! Can anyone here help me?

They seem to have responded to you before, but not since you opened a new email account - on their advice.

Even if you DID get this sorted out, you would not be able to use Moneybookers to fund and withdraw from casino accounts from the USA where you now live. They were quite happy for you as a US citizen to use Moneybookers to fund casinos whilst you were living abroad, so it has to be location, rather than citizenship, that determines their policy.

Maybe you can approach your bank to get help on this, as you would never have been able to use this money for gambling anyway due to Moneybooker's policy.

You could write to them, or try to track down a phone number. They also have an online contact form somewhere.

Did you tell them you were moving back to the USA? If not, this would be the initial cause of the security lockouts, since they would assume a third party was accessing your account from a different country from where you supposedly reside.

[justpistoff]

They seem to have responded to you before, but not since you opened a new email account - on their advice.

Even if you DID get this sorted out, you would not be able to use Moneybookers to fund and withdraw from casino accounts from the USA where you now live. They were quite happy for you as a US citizen to use Moneybookers to fund casinos whilst you were living abroad, so it has to be location, rather than citizenship, that determines their policy.

Maybe you can approach your bank to get help on this, as you would never have been able to use this money for gambling anyway due to Moneybooker's policy.

You could write to them, or try to track down a phone number. They also have an online contact form somewhere.

Did you tell them you were moving back to the USA? If not, this would be the initial cause of the security lockouts, since they would assume a third party was accessing your account from a different country from where you supposedly reside.

vinylweatherman thanks for the response. All of this came about when I tried to access my Moneybooker acct. here in the US after I wired funds into my acct. from here. I contacted them and told them I am visiting the US because my mother is very sick and did not realize I could not use my acct. for online casinos here in the US. They sent me an email stating this and I told them no problem so please wire back into my acct. the original deposit I made to them last month. They said I can still use my acct. to send money to other people but not to gambling sites which I told them fine just send me back my money and when I return to the Caribbean I will start using them again. But then everything has gone wrong with no correspondence to me in almost two weeks. I have proved who I am and my address here and changed my email address all for nothing they locked my acct. and I can not get my money. They were emailing every other day and then nothing. I see a very disturbing trait that others have experienced. And no response from FSA either.

[vinylweatherman]

vinylweatherman thanks for the response. All of this came about when I tried to access my Moneybooker acct. here in the US after I wired funds into my acct. from here. I contacted them and told them I am visiting the US because my mother is very sick and did not realize I could not use my acct. for online casinos here in the US. They sent me an email stating this and I told them no problem so please wire back into my acct. the original deposit I made to them last month. They said I can still use my acct. to send money to other people but not to gambling sites which I told them fine just send me back my money and when I return to the Caribbean I will start using them again. But then everything has gone wrong with no correspondence to me in almost two weeks. I have proved who I am and my address here and changed my email address all for nothing they locked my acct. and I can not get my money. They were emailing every other day and then nothing. I see a very disturbing trait that others have experienced. And no response from FSA either.

If they told you that you could send money to other people, just not to gambling sites, there shouldn't be a problem with you simply going in and withdrawing the money yourself. It looks like they are lying, because if they have locked your account, you CANNOT send money to other people. The other lie is that Moneybookers is a GAMBLING processor, it is simply not DESIGNED for much else. The fact that it's website is plastered with promos for their "partners", all of which are casinos or poker sites, shows it is a gambling processor. There is really no point in having a Moneybookers account in the US, as there are far better ways to "send money to other people" than to use a minor service provided by a gambling processor.

Now, they have decided to ignore you, because now you are in the US, you are meaningless to them - they can't make money from you any longer.
NOTHING should have changed after your move except for no longer being able to use them for casinos.
If you can't get anywhere with them, try your bank. They might be able to pull the money back from their end. Tell them the story, you wired the money to them in order to use them as a payment service, and now they have the money, and are satisfied with your ID documents, have locked your account and started ignoring all attempts to communicate with them.
If the bank ask about gambling, tell them you know that Moneybookers do not allow their use at gambling sites from the US, so naturally you had NOT been using them for this purpose whilst in the US (if pressed, you can say you DID gamble online whilst you were in a country where it was not illegal to do so).

[justpistoff]

If they told you that you could send money to other people, just not to gambling sites, there shouldn't be a problem with you simply going in and withdrawing the money yourself. It looks like they are lying, because if they have locked your account, you CANNOT send money to other people. The other lie is that Moneybookers is a GAMBLING processor, it is simply not DESIGNED for much else. The fact that it's website is plastered with promos for their "partners", all of which are casinos or poker sites, shows it is a gambling processor. There is really no point in having a Moneybookers account in the US, as there are far better ways to "send money to other people" than to use a minor service provided by a gambling processor.

Now, they have decided to ignore you, because now you are in the US, you are meaningless to them - they can't make money from you any longer.
NOTHING should have changed after your move except for no longer being able to use them for casinos.
If you can't get anywhere with them, try your bank. They might be able to pull the money back from their end. Tell them the story, you wired the money to them in order to use them as a payment service, and now they have the money, and are satisfied with your ID documents, have locked your account and started ignoring all attempts to communicate with them.
If the bank ask about gambling, tell them you know that Moneybookers do not allow their use at gambling sites from the US, so naturally you had NOT been using them for this purpose whilst in the US (if pressed, you can say you DID gamble online whilst you were in a country where it was not illegal to do so).

Yes I will contact my bank tomorrow and see if they can help me, thank you for the advice. You are right, they are lying and deceiving me and basically using my money to make money on a daily basis while not giving me access to my funds. In any society that is theft, which it is! If my bank can't solve this problem is there any other recourse as I need the money immediately? This money was only intended as a short term investment (one week) now look at the problems these thieves are causing me!

[vinylweatherman]

Yes I will contact my bank tomorrow and see if they can help me, thank you for the advice. You are right, they are lying and deceiving me and basically using my money to make money on a daily basis while not giving me access to my funds. In any society that is theft, which it is! If my bank can't solve this problem is there any other recourse as I need the money immediately? This money was only intended as a short term investment (one week) now look at the problems these thieves are causing me!

If you need this money IMMEDIATELY now, why didn't you a week ago when you wired it to them, intending it to be your gambling float. Even WITHOUT these troubles, you would NOT have "immediate" access to the money, you would have to request a wire back from Moneybookers, and this would easily take a week, and possibly longer in the US (well, that's what they tell us in the online casino industry).

[justpistoff]

If you need this money IMMEDIATELY now, why didn't you a week ago when you wired it to them, intending it to be your gambling float. Even WITHOUT these troubles, you would NOT have "immediate" access to the money, you would have to request a wire back from Moneybookers, and this would easily take a week, and possibly longer in the US (well, that's what they tell us in the online casino industry).

Sorry that should have been 4 weeks. I wired the money over a month ago. I have just contacted my bank and they are making some inquiries and they will contact me in a few days. My acct. is still locked and another day with no response from "Moneycrookers". Does Casinomeister have a representative with Moneybookers that deals with complaints for this forum? I know you have casino reps that monitor this site what about the money processors?