Beware Quicktender Unauthorized Charges

[silkprint]

I always kept track of where I deposited by writing down the amount , date and casino . I know I had to double check myself before and the mistake was actually mine .

[jas2587]

so sorry I didn't know if they went thru quicktender support on the quick site
so I was showeingthem the email I sent to an how fast I got a reply
no no I am having no problems
ss maybe I should't have posted

Cindy

[indicka]

[quote=bb28;198984]

Originally Posted by jas2587

I will enclose a email between Quicktender an I
what it shows is how an when I sent it

Originally Posted by jas2587

Jas2587, I'm confused about your post, how is it relevant to the original comment about QT?

Do you have a separate issue?

Okay, for a lil bit there, I thought I was only person who got confused.

[indicka]

Originally Posted by silkprint

I always kept track of where I deposited by writing down the amount , date and casino . I know I had to double check myself before and the mistake was actually mine .

Yes, I do the same. I am not having any difficulties with knowing which casinos I've played at, when and how much I've deposited there. My post is about a discrepancy in amount of money that was deposited into my QT account and the amount charged to my Mastercard. And I've quadruple-checked my transaction logs, and the mistake continues to be theirs.

[lojo]

Originally Posted by jas2587

so sorry I didn't know if they went thru quicktender support on the quick site
so I was showeingthem the email I sent to an how fast I got a reply
no no I am having no problems
ss maybe I should't have posted

Cindy

You're fine thanks for trying to help. I understand they will also call you back if you request it, but I haven't had the need.

[jas2587]

Thanks

Cindy

[indicka]

Hi all,

I am pleased to announce that QT reversed that extra charge to my Mastercard.

In my last email to them before they corrected this accounting error, I sent them copies of my QT 'report' along with my Bank's transaction log...it clearly shows that I was charged too much. Also, I mentioned that in addition to the inconveniences this has caused, I also do not feel comfortable having my bank ask me questions regarding these transactions and the sensitive issues surrounding the purpose of QuickTender. Im sure QT also does not want to raise any red flags with those US Banks that currently are allowing for their customers to transact without problems.

QT did not notify or confirm with me that they had corrected this accounting error. After I realized QT did indeed reverse the extra charge to my bank, I immediately sent an email, to all persons and departments involved in this case, to express my appreciation for their help and resolving this in a timely manner. They continue to be silent with me...maybe they really are just so busy and without the time to even acknowledge a thank you email. In any event, I'm glad all is squared away.

Thank you all for your advice and input....good luck

[peteyweestro]

do you remember where the money taken by qt went to,the reason i ask is because a charge for $49.96 showed up on my bank statement from Dubai, the bank only could give me a phone # to find out who it was and they don't respond to my messages

[lojo]

i won't use them until they change banks again. thread in ATB

[oldtrvlagt]

Dubai is common for Grand Prive, Belle Rock, etc. My bank called the first time it showed up just to see if I was aware I was dealing with a "bicycle shop" in Dubai! Fortunately in my business I do have some strange charges once in a while!