C2P - you cant get your money back !

[poser]

C2P - You cant get your money back there:

After C2P removed their payout option some month ago, it was still possible to request a payout via email, if you had more than 1500 Euro there.
It was possible to wire money directly to the account, to fill it up to 1500 and then to pay out.

Now, they removed this last option (to fill up).

So,as most Casinos and Pokersites have the clause, to only put back the money there, from where it came (in respect of winnings), it is practically NO LONGER possible to GET BACK the MONEY that you once deposited via C2P.

This is a somewhat BAD situation. What you think about it ?

If you ask C2P support, they say you can get the money via their merchants. If you ask the merchants, they say the have a contract with C2P to always fund back the original deposit to C2P first.

THIS IS B U L L S H I T, isn't it ?

THX


poser

[poser]

Solved !

One day after I wrote here and to two casino were I played telling the whole story AND writing to C2C telling them I discuss this in CM and with the casinos, they let me cash out my money without even need to fill up to 1500.

[vinylweatherman]

Maybe they DONT want this discussed. What about all the other players that are getting this problem. I notice the OP has "Hamburg", this is surely not the USA I thought the problem was down to Click2Pay not being able to send money to the USA because of the UIGEA.

Click2Pay looks positively DANGEROUS now, and not just for USA players. I had my own troubles with them a while ago, and had to struggle to get redress. They even messed me around when I wanted to remove my card as a funding method, so I told them not to bother as it would eventually expire & I would not be using it again.

Palace group once couldn't understand why I was so negative with Click2Pay a while back (it was their preferred processor), well, now we ALL know

[BigK]

Further on from the original point (which I only wish I had read before this happened to me).

I recently made a wire transfer of £4,500 to Click2Pays bank in London. I got the form off thier site and took it to my bank to initiate the wire transfer. I sent them an e-mail informing them what I had done, as per the instructions on the transfer form.

After a week the money never showed in my Click2Pay account. I contacted them and asked where the money was. They asked for the account details and where I got them from. I told them I had downloaded them off their website.

They then came back to me and said that account was no longer used and the account was in fact closed. They said the funds would have been rejected. I spoke to my bank and the funds were definitely accepted .

After exchanging a couple of e-mails they then stopped replying to my e-mails and I have tried calling them, but the phone line is now dead. There last e-mail said the money will be returned "please wait patiently". 3 weeks have now elapsed. I realise this looks very, very bad.

According to my bank the money would have returned straight away if the account had been closed.

I am at present trying to deal with Click2Pays bank in England, Dresdner Bank London to try and ascertain if the bank account is open. It is difficulot though becasue I am not a client wiht them and they are very cautious as to what they tell me.

Anyone thinking of depositing any sum of money, particularly through this method, I would be careful. In addition, anyone with any advice on how I can get my money back would be very well recieved.

Cheers

[vinylweatherman]

Dangerous

I think that may have been an understatement!!

They are now screwing UK players, UIGEA just won't wash as an excuse any longer!

Click2Pay pretend to be a German company, but they aint, they are based in CYPRUS! If they were German, they would never get away with this. The only German about them is the bank they use.

As you are from the UK though, you should complain to the FSA about the misappropriation of your bank wire to an account you have been told by the owner has been "closed". Dresdner bank has to obey EU rules, and they must know who is behind this account, and would be responsible if they had allowed their banking system to be used for any kind of fraud.
Try to get it in writing from Click2Pay about their claim the account is closed.
The fact that Click2Pay has a "dead" phone line now is a clear danger signal, and casinos that continue to promote Click2Pay should look into this as they will most certainly suffer from the fallout now that non-US players are suffering problems Click2Pay previously swore were down to the special circumstances surrounding the UIGEA and the difficulty of moving funds to and from US members.


From my archives,

Questions about CLICK2PAY? Our customer service will help you.
Email: service@click2pay.com
US Tollfree: 1-888-254-2729
International: +49 30 300 110 100

CLICK2PAY
The way to pay.

The US number is long dead, but the international one may be the "real" one if the current one has gone "dead".

The POSTAL address is in Cyprus, and as the registered office means the company itself is based there. I have been told they are in the "Greek bit", and thus covered under EU rules (I believed them then, but am not so sure now, and indeed they may have moved to escape regulatory scrutiny just as RTG did). If they are not, it would make them a Turkish based company, and unregulated under the EU.

EDIT:-

Just checked their site, and they have most certainly moved!!

Any further questions? Please feel free to contact us.

PHONE +49 180 5 113090 (Charges may apply)
EMAIL service@click2pay.com

This is a completely different phone number, although seems to be in the same country as code +49, which is Germany. HOWEVER, the following 180 looks VERY much like a "translated" number, similar to the "08" codes used here in the UK, and serves to hide the true location of the company's helpdesk (which usually turns out to be Mumbai), and also makes it easier to make it "dead" to callers without themselves being uncontactable on their "real" number. (perhaps a German member could clarify)

I would suggest at least trying +49 30 300 110 100 to see if they have left this one open, it might lead to their German office at least - they must have one in order to deal with their bank.

[GrandMaster]

Originally Posted by vinylweatherman

Dangerous

I think that may have been an understatement!!

They are now screwing UK players, UIGEA just won't wash as an excuse any longer!

Click2Pay pretend to be a German company, but they aint, they are based in CYPRUS! If they were German, they would never get away with this. The only German about them is the bank they use.

Where do you get the idea that they are based in Cyprus? Their head office is still in Germany,
CLICK2PAY GmbH
Bretonischer Ring 4
D-85630 Grasbrunn ,
their phone numbers are German phone numbers, they have a German VAT registration number, your contract with C2P is governed by German law.

[aodat2]

I'm sorry for hijacking this thread a little but I have some beef with Click2Pay as well.

I make transactions of US$100 and they charge me US$103.09. I make another transaction of $150 and get charged US$154.64. Where in the world do they come up with all those figures? As far as I am concerned, there should be no charges which is applied on my card or to me or at least that's what they said when I 1st signed up with them.

What the hell is all this about? Click2Pay is cheating their clients?

[vinylweatherman]

Originally Posted by aodat2

I'm sorry for hijacking this thread a little but I have some beef with Click2Pay as well.

I make transactions of US$100 and they charge me US$103.09. I make another transaction of $150 and get charged US$154.64. Where in the world do they come up with all those figures? As far as I am concerned, there should be no charges which is applied on my card or to me or at least that's what they said when I 1st signed up with them.

What the hell is all this about? Click2Pay is cheating their clients?

This was EXACTLY what happened to me, and started all of a sudden without warning. I had been surcharged over £50 before I noticed what they were up to. They claimed they were doing nothing wrong - but I knew different, as before I had been charged exactly what my deposits were.
I pointed out that they ONLY allowed for their use as a "pass through" for credit card transactions, and that there would be no charge. They then claimed I could pre-fund by bank wire, but it was not on the site and they could give me the details I would need.


As to being in Germany, they may be INCORPORATED there as a company, but they have a Cyprus snail mail address. When challenged about regulation, I was assured they were in the "greek bit", and thus covered by EU rules - surely they would have assured me they were really in Germany and the address was a slip of the pen - they meant to type " Dresden, Germany" but it came out as "Nicosia, Cyprus"

I find it hard to believe they have been misbehaving as long as they have, certainly since my troubles in 2005, and the German regulator has done nothing to force them to mend their ways.

If they haven't moved, then why have they changed to a completely different phone number, and why is it "dead" to some callers - sounds like a company wanting to hide from complaining customers.


I have just reviewed their site, and they have removed ALL REFERENCE to the physical location of their offices, whereas before they had a Cyprus address for all postal correspondence. Now, the ONLY method of written communication offered is E-mail, and for speech, a phone number that one poster has reported as being "dead".
It is hard to get them to reply to E-mails.

Their terms & conditions have STILL not been updated since 2005, and reference is still made to US players, and the sole availability of Credit cards as a funding method for the UK.

They have done ABSOLUTELY NOTHING about the points I raised to them in my "feedback" when I told them to "take a long walk off a short pier" after messing me around, indeed, things seem to have got worse - at least you could write a letter of complaint (snail mail style) back in 2005.


If they are above board, why do they not make available their registered company HQ address and company number, this is the law here in the UK, and probably in the rest of the EU.

The UK FSA have no entry for "click2pay", nor any other item on general site search. Neteller, however, has an entry, and is authorised.

[GrandMaster]

Instead of dealing with CS, write to the managing director at the head office, who will be delighted to hear from you. If the worst comes to worst, you can sue them at Landgericht München I.

[aodat2]

GrandMaster:
I tried emailing them but no replies were given. Totally no reply at all to my email. So, writing to their MD doesn't really help coz they don't even care. If you're talking about sueing someone over 50quids and my $70, there's totally not much use actually. it all totals up to $150 (average) and you're asking us to sue them for that amount? I'd rather just tell my bank about it and let them worry about it with C2P.

Vinyl:
Can you tell me what was your resolution on the problem? What happened in the end? Did they give you back the money or something or did it just disappear into the sunset?


Any other people getting charged like that and having problems with C2P, please do either create a new thread or post here. I'd sure like to get everyone else's view on this.

Thanks!