What Prime casino has done in effect is a chargeback - there is no other way to describe this-. Clearly, the casino feels that a chargeback is a valid method with which to resolve a dispute in their favour.
Players should thus have every right to employ similar methods when the player has deposited money and the casino has reneged on the T & C.
It seems odd that Neteller would do this, since when PLAYERS ask Neteller for assistance in disputes in order to recover deposits, Neteller insist there is nothing they can do as they cannot make a "chargeback". This incident has exposed yet another incident of Neteller BS - they CAN reverse a transaction made between Neteller members, in this case a player and a merchant.
What they have done may be illegal, as they have instantly taken action on disputed funds. Since these funds are in dispute, Neteller should have frozen them pending an independent investigation. With you being in London, a complaint to the FSA is in order, as Neteller have effectively conspired with a merchant that is OUTSIDE the juristiction of the English legal system to take money from you without you being allowed to argue that a mistake was about to be made. You could legally sue Neteller for negligence and get them to pay the disputed funds, and the court will hear YOUR side, and that of Neteller. You can present your side of how you became entitled to the win, and this would rest on the casino T & C, and your case strengthened considerably because you were paid two weeks earlier, and no concerns were raised then.
A PAB would help get the casino's side, however what Neteller has done is inexcusable, and has also caught them lying about what they are REALLY able to do to "help" a party in a dispute, showing that "help" for merchants is important, whereas players tend to get the "no can do" kind of "help".
This is a truly astonishing stunt from any casino, let alone an accredited one - and goes beyond the normal non-payment & certified documents crap, this is an accredited casino doing a chargeback to a players Neteller account two weeks after the fact, and not even allowing the player much say. Neteller simply should not be taking sides like this, I reiterate, the most they should do is freeze the disputed funds pending an investigation as to who has the best claim to them.
If WE do this to a casino when we deposit and lose, they think this is the worst possible sin.
At best, funds simply arre not safe with Neteller, we can think we have finally got our winnings, and some time later suddenly find the casino has snatched them back. We are told that eWallet transactions are only reversible with the permission of both parties, this really is BS, why do Neteller constantly lie to customers, and why do they constantly (almost) get away with it each and every time while so called regulators sit back and watch. Where are the FSA? Where is the EU?