Neteller took out £1k 2 weeks after it was credited.

[bash_2357]

Still in shock...

I won £1k about 2 weeks ago from Prime Casino ( see screenshot below text)
It was credited and then a few days ago, i got a email from Neteller that Prime have asked for it back and they have taken it out of my account!

Surely, i should have been asked, given that it was my money? Also, i am in dispute with Prime Casino about this matter as i do believe i have been unfairly treated and have 'pitched a bitch' - but thats a different matter.
Any thoughts?

[vinylweatherman]

What Prime casino has done in effect is a chargeback - there is no other way to describe this-. Clearly, the casino feels that a chargeback is a valid method with which to resolve a dispute in their favour.
Players should thus have every right to employ similar methods when the player has deposited money and the casino has reneged on the T & C.

It seems odd that Neteller would do this, since when PLAYERS ask Neteller for assistance in disputes in order to recover deposits, Neteller insist there is nothing they can do as they cannot make a "chargeback". This incident has exposed yet another incident of Neteller BS - they CAN reverse a transaction made between Neteller members, in this case a player and a merchant.

What they have done may be illegal, as they have instantly taken action on disputed funds. Since these funds are in dispute, Neteller should have frozen them pending an independent investigation. With you being in London, a complaint to the FSA is in order, as Neteller have effectively conspired with a merchant that is OUTSIDE the juristiction of the English legal system to take money from you without you being allowed to argue that a mistake was about to be made. You could legally sue Neteller for negligence and get them to pay the disputed funds, and the court will hear YOUR side, and that of Neteller. You can present your side of how you became entitled to the win, and this would rest on the casino T & C, and your case strengthened considerably because you were paid two weeks earlier, and no concerns were raised then.
A PAB would help get the casino's side, however what Neteller has done is inexcusable, and has also caught them lying about what they are REALLY able to do to "help" a party in a dispute, showing that "help" for merchants is important, whereas players tend to get the "no can do" kind of "help".

This is a truly astonishing stunt from any casino, let alone an accredited one - and goes beyond the normal non-payment & certified documents crap, this is an accredited casino doing a chargeback to a players Neteller account two weeks after the fact, and not even allowing the player much say. Neteller simply should not be taking sides like this, I reiterate, the most they should do is freeze the disputed funds pending an investigation as to who has the best claim to them.

If WE do this to a casino when we deposit and lose, they think this is the worst possible sin.

At best, funds simply arre not safe with Neteller, we can think we have finally got our winnings, and some time later suddenly find the casino has snatched them back. We are told that eWallet transactions are only reversible with the permission of both parties, this really is BS, why do Neteller constantly lie to customers, and why do they constantly (almost) get away with it each and every time while so called regulators sit back and watch. Where are the FSA? Where is the EU?

[bash_2357]

Thanks for those thoughts - i didn't realise that i had such a strong position. I am currently trying to sort the problem out with prime and simultaneously trying to get neteller to work this out. No luck either end.

[vinylweatherman]

Originally Posted by bash_2357

Thanks for those thoughts - i didn't realise that i had such a strong position. I am currently trying to sort the problem out with prime and simultaneously trying to get neteller to work this out. No luck either end.

One question worth asking is what grounds did the casino offer for claiming the money back?
As far as Neteller is concerned, the only legitimate grounds they would have would be if a technical error caused the amount to be credited twice, or to the wrong account. In this case, it looks like you won the money, and it was correctly transferred from the casino to Neteller.
The next time Neteller tell a player they cannot recover funds due to error or fraud on the part of a casino, they should be given the details of this case to show they are lying (as here they have done just that).
If the FSA seem less than interested, a complaint to the Isle of Man regulators should follow. This may well get results, as such a case could damage the reputation of the island's financial sector, which is one of it's main selling points.
Publicity will alert players to the fact that withdrawn funds are NOT SAFE, even when you think they are happily parked in their eWallets.
The player community has seen a constant stream of duplicity from Neteller, and they are fast looking like the first non-casino to be invited to the rogue pit, with Click2Pay trying their best to emulate.

[bash_2357]

Originally Posted by vinylweatherman

One question worth asking is what grounds did the casino offer for claiming the money back?
.

I asked that very question and Todd at PR tells me they said that the account was credited in error and it was not meant to go there -Deliberately vague.

[lots0]

After the way Neteller treated depositors and illegally seized Millions in funds from depositors in the US, Canadian and Turkey, I can't believe anyone is still using them.

Neteller has shown many times over in the last several months that they are NOT to be trusted by ANYONE.

[vinylweatherman]

Originally Posted by bash_2357

I asked that very question and Todd at PR tells me they said that the account was credited in error and it was not meant to go there -Deliberately vague.

If this is how it was presented to Neteller, they may have taken this at face value, however you posted a screenshot of a 1100 win at Deuces Wild, so from that I assumed this was your withdrawal.

If the account was credited in error, the casino need to explain what happened to the withdrawal.
If this "erroneous" credit is the only amount you received, then they have recovered the wrong one, it would be the one they assume is genuine that they should have considered the error.

This could turn out to be even more serious if they have mislead Neteller by saying the credit was an error when in fact they were due from the win as per screenshot.

You can prove your win from Playcheck, and the withdrawal actions from Cashcheck. Prime must then explain where your win is if the one you saw was the error.

[Lunkan]

Same issue for me, Prime Casino took $667 out of my Neteller account which had been successfully withhdrawn about two weeks earlier.

[Lunkan]

Prime Casino has compensated me for the money now and I'm happy with the resolution.

The problem on Neteller's side still remains. I have had e-mail conversations with Neteller and they will be reviewing their policy. They will inform me of any changes to the policy they make.