BLOCKING U.S. PLAYER WITHDRAW FROM ACCOUNT CLICK2PAY

[footdr]

AFTER logging into my C2P I discovered that there was no withdrawal link(button). Its gone.

Support said it is a technical issue(yeh right!) with u.s. accounts.

Said software should be corrected soon. I asked the meaning of soon, hours,days, weeks. ANSWER, I DO NOT KNOW we have been told by Feb. lst.

This is utter B.S.

As I have mentioned in previous posts, these clowns make-up the rules as they go along.

I was given an email address to request a manual withdrawal. We all know how well they respond to emails, virtually, never. Not only that, I followed up with support on the email. Guess what, the emails to withdrawal.click2pay@click2pay.com all are intercepted and screened by customer support, so I don't expect my request to be read and processed until probably THE F'IN END OF TIME!!!!.

This problem does not apply to other customers, just the U.S.

[vinylweatherman]

If this were an issue with the software it would affect ALL customers either intermittently or permanently. More like management DELIBERATELY REMOVED the option, and CS either don't know or have been told to pretend it is a technical issue to buy time, bit like the old "check's in the post" excuse beloved of dodgy businesses being pressed for a refund.
There was a thread about Neteller telling a customer the "checks with the courier", when it had yet to be sent - a fact which became evident when they were pressed for a tracking number which would enable the customer to query the delay with the courier company directly.

[sdaddy]

If they truly are blocking withdrawals from US customers at this time, then I would advise transferring your funds to a casino which can pay you directly.

[eduun]

same situation here. I talked to support twice, emailed 3 times no reply, just getting a run around from them. Funny how they say they are open to us players, then turn around and won't let you withdrawel, but Ive benn able to deposit 3 times this week!, so they are holding 4210.00, which I waited 2 weeks to withdraw from golden reef, since all the options for us players were taken away, si I opened a click2pay account to receive my money. what a joke!!!!

[footdr]

same problem with me so I transfered the money back to All Jacpots with their approval and withdrew it again via ACH.

They are full of bull, if you can make deposits, why can the same system not process withdrawals

I do not trust this company. Lock accounts, remove withdrawal link, whats next

[RobWin]

same situation here. I talked to support twice, emailed 3 times no reply, just getting a run around from them. Funny how they say they are open to us players, then turn around and won't let you withdrawel, but Ive benn able to deposit 3 times this week!, so they are holding 4210.00, which I waited 2 weeks to withdraw from golden reef, since all the options for us players were taken away, si I opened a click2pay account to receive my money. what a joke!!!!

Welcome to the Forum eduun !

[eduun]

It gets better all the time!!! I just came home from work and received an e-mail from click 2pay stating that they cannot wire money from my account to my bank because I didnt give them a swift code!! American bank don't use a swift code, but a routing # and bank # which I supplied. They don't know what they are doing or they are holding are money for as long as they can. It really insults my intelligence to think that they can tell americans one thing without the rest of the world listening and knowing that they are full of crap!!! I am goiing to withdrawel my money to another casino and hopre that I can cashout another way.Beware of this company!!!

[footdr]

I sent the email below after receiving an email stating that my request to transfer $1400.00 to my Bank Account was denied because the transfer was less than $1500. The email did not in any way communicate that it was a temporary situation. In fact, they advised me to SPEND the funds at an eligible merchant! MY EMAIL TO THEM:

Withdrawals team,

Is this a new policy? I was told it was a temporary system problem that would probably be corrected by February 1, 2007.

I am unaware of any Originating Finanacial Institution that can only process withdrawal from a bank account. It should be a two-way street, meaning that the Originating Financial Institution should also be able send funds to a bank account. Please be more specific on the policy and procedure for withdrawals. For example is this a new policy and only transactions from here on out will be processed in the amount of $1500.00 or more.

If this is the intent, then I would have to say you are in breech or your terms and conditions by not notifying your depositers of changes to terms, condition, procedure relating to withdraw from click2pay accounts.

Please advise as to your policy for future withdrawals from click2pay account.

If the policy has changed and is not a temporary "Glich" in your software, as explained by Click2Pay Support please state so.

Many persons, such as myself may not wish to spend the cash at a merchant but would rather return the cash to their Bank Account. Per your agreement, this is the service you agreed to provide when I registered an account with your company.

As far as I can see, you have not updated your terms and conditions to state otherwise nor furnished account holders advance notice of a change in policy which would have afforded them the opportunity to withdrawal their funds to their registered bank account.

A speedy reply to my inquiry is expected

[eduun]

my advice to you is to redeposit to a casino that with pay you directly!. I had 4200.00 in my account meeting their requirements of a 1500.00 minimum deposits, and they are still coming up with excuses not to pay, such as my above post claiming that I need a swift code!. I called golden reef and inetbet, and both wiill send my money directly to me through ach or courier. My advice to you is to get your noney out of there asap, as they are probably getting ready to ban all US customers.

[BBKPoker]

I've received several wires from them by sending an email to their withdrawal team.

It was very tedious the first time, but after several emails and figuing out I needed to withdraw more than $1,500, and that they need the bank address, swift code, routing and account number, they sent it through. I've gotten (I think) 4 withdrawals with no problem aside from that they are international wires which cost me a $15 charge my bank assesses. The last withdrawal they charged some $2 withdrawal fee as well which they hadn't been doing before.