Neteller backlog on EFT deposits

[OddJack]

Anyone else noticed a slowdown/backlog on Neteller's ability to process ACH/EFT deposits? Used to be that funds are available for use within 5 days from deposit. I made a deposit on 9/22 and up to now it still shows as pending on my account - same thing happened last month - I have called Neteller 3 times already and they keep on saying, the next day it will definitely be available.

Neteller's support seems to have a backlog, too.
- there's also a terribly long queque on Neteller's phone support (I'm on hold right now while I'm posting this)
- e-mail support is also inconsistent - I fired up two emails with no replies, not even confirmations.

anyone else experiencing what looks like a drop in Neteller's service/quality?

thanks.

[OddJack]

on the 7th business day (today) she tells me that it will take another couple of days before my EFT is available. Apparently their 3rd party EFT processor is taking an extra 5 days to process the deposit.

anyone else experiencing this slowdown? is this an effect of the recently passed bill already?

not to mention that the CS rep was totally rude - she was laughing and giggling - and no apologies, too.

where is Neteller's call center located nowadays?

[tennis_balls]

to their credit, my wait on live chat was under 10 minutes today and the agent was professional even if my minor issue wasn't solved.

[SlotsWizard]

Originally Posted by tennis_balls

to their credit, my wait on live chat was under 10 minutes today and the agent was professional even if my minor issue wasn't solved.

[Flizzin]

I noticed it too and it's startin to mess with my memory of what I need to have available in my banking account...

Sometimes it takes a weeka nd a half to process a transaction which is just unacceptable..

Any other online banking methods that are reccommended besides neteller ?

[LinkMeistress]

I have my Neteller set to $150 InstaCash every 7 days. My efts are always hitting my bank the next business day, so there has been no back log for me. My InstaCash is permanently set and will not increase. I keep it like this just in case something happens that can screw it up.

On the up side.... I initiated member transfers with ease just like before and additionally I also eft'd the balance back to my bank account which appeared in my bank the next business day.

I can't say that I've had any out of the ordinary problems with Neteller except that sometimes I can't log in.

Cooky

[vinylweatherman]

Originally Posted by tennis_balls

to their credit, my wait on live chat was under 10 minutes today and the agent was professional even if my minor issue wasn't solved.

Attachment 3911

That's not quite true. When Neteller validate a bank account they make a very small EFT and ask the recipient to say how much it was for. This is of the order of a few pence, or cents, so they CAN do an EFT for $1.99 if they put their mind to it, they may need to do it manually though.

You should have blanked out the answer to your validation question too, it is of the same order of sensitivity as the password.

[Trezz]

Originally Posted by vinylweatherman

You should have blanked out the answer to your validation question too, it is of the same order of sensitivity as the password.

Bit late now...Still definately worth reminding

Good spot btw vinylweatherman, here is me thinking "what a strange conversation, why would a Neteller CSR ask such a silly question...lol

Hey it's past 4am here.

[tennis_balls]

Originally Posted by vinylweatherman

You should have blanked out the answer to your validation question too, it is of the same order of sensitivity as the password.

if you look very closely you may notice a slight distinction in the font and colour of "yorkshire pudding" from my other answers.

and for you silly folks across the pond who have never had yorkshire pudding: it's not a desert (or a dessert).

[Trezz]

Originally Posted by tennis_balls

and for you silly folks across the pond who have never had yorkshire pudding: it's not a desert (or a dessert).

This coming from someone who probably eats mushy peas