Fortune Lounge VPOPS Wim gets a BIG THUMBS UP...

[mrracetrack]

I had a bit of a problem recently with Platinum Play Casino, one of the Fortune Lounge casinos, and I felt the outcome of this should be posted here.

I have been a member of at least 5 of the casinos in the Fortune Lounge family going back about 4 years now, and after speaking by phone with Fortune Lounge support, and not being satisfied with their insistance about sending them 3 different types of identification documents for a $200 withdrawal (I have cashed out way more than that from Royal Vegas Casino numerous times without any hassle at all) plus the fact my recent deposits were made through INSTADEBIT, I contacted the Fortune Lounge VPOPS Wim, who has made himself available on numerous forums (including the Casinomeister forum) to help sort out any problems.

Wim responded to my original e-mail within ten minutes... Now THAT is good customer service!

I explained my situation, and Wim said he would look into this. Within 24 hours, Wim got back to me and said "Your withdrawal will be processed with no documents required at this time".

I checked my account the next day, and I was a bit annoyed to find that my withdrawal had "once again" been put back in my casino account.

I called support once again, and was told by the person I spoke with that he would look into this, as it did show in his records that this withdrawal had indeed been authorized to be processed. He said he would call me back within 30 minutes, if not sooner, with an explanation.

After waiting over an hour, with no return call, I again contacted Wim.

He apologized for the CSR not calling me back, and told me my withdrawal would be processed right away.

The money was in my bank account 2 days later.

Wim also corrected some details I had been unable to get support to correct in my Fortune Lounge Club account.

I was quite happy with the way Wim was able to help me with these issues, and to let people know if you ever have any "issues" with the Fortune Lounge Casinos... Wim will indeed help you to get them straightened out.

Thanks, Wim.

You have shown me that the Fortune Lounge group is a "Class Operation".

[aodat2]

I'm not sure exactly why but it seems that I've not had any problem with both Vegas Partner Lounge and Fortune Lounge at all. Perhaps I am one of those fellas who has lost enough that if they see a few hundred withdrawal from me, they will definitely approve it and just pay me.

But, on the whole... I've totally not had any problem with Fortune Lounge and the casinos affiliated with them.

Then again, the last time I played at any of their casino was about 3 years ago if not more. Fact being that I'm actually not in the US anymore and that there are totally no way for me to deposit at their casinos

I hope that 1 day, the online casinos will actually come up with another way of depositing into their account.

Till then, I guess Fortune Lounge is a trusted name for me and also Vegas Partner Lounge.

[caruso]

I have been a member of at least 5 of the casinos in the Fortune Lounge family going back about 4 years now

Hey old-timer, long time no see.

[Bruce Hamilton]

I had a bit of a problem recently with Platinum Play Casino...

I recently had a good FL experience, with this very same casino... Made a deposit with bonus and after busting out, they put 5 chips into my account listing it as short time loyalty. Everybody else just gives a point or two, but Platinum Play actually showed me the money.

[paul02085]

Is this the real Mr. Racetrack? If so, wow, i didnt think id ever see u on here LOL. Welcome back.

[mrracetrack]

Is this the real Mr. Racetrack? If so, wow, i didnt think id ever see u on here LOL. Welcome back.

caruso: Hey old-timer, long time no see.

Yup... it's me... Thanks for noticing...

[daera]

You have shown me that the Fortune Lounge group is a "Class Operation".

Nice to see Wim getting the recognition he deserves for his outstanding job he does at Fortune Lounge.

Fortune would not be Fortune without Wim. He's first class all the way...

~Daera