Lasseters online first withdrawl procedure

[toofast4u]

I know these guys have a good reputation according to most folks around here, but their insistance of sending the first check out to you via snail mail stinks. Now I am going to be waiting for at least 10 days if not more to recieve my winnings. I do not doubt that I will recieve the money, but they have my deposit and my winnings, and they are not even willing to refund my card.

So, from you guy's experience, when can I expect my money??

 

[CJack]

My 1st cashin (by mail) took 8 days.
After that - one day to Neteller.

 

[tim5ny]

I know these guys have a good reputation according to most folks around here, but their insistance of sending the first check out to you via snail mail stinks. Now I am going to be waiting for at least 10 days if not more to recieve my winnings. I do not doubt that I will recieve the money, but they have my deposit and my winnings, and they are not even willing to refund my card.

So, from you guy's experience, when can I expect my money??

Hope you don't need it right away! It'll come.. but I think a snail really does deliver it.

 

[samchopra]

withdrawal

mine got lost in the mail
but it was sent again
took a looong time
but you will get paid

 

[toofast4u]

I talked them into doing express shipping of the check, I just don't trust the postal system to get it here in a timely manner


So far, so good, I wish could have it before memorial day weekend though

 

[msmarie328]

I am in Tucson Arizona in the US and it took exactly one week. After the first one it takes 24 hours or less to Neteller.
Good luck to you
Tina

 

[Lasseters.com]

Hello toofast4u,

Firstly let me say that I am happy to welcome you aboard to Lasseters. I have read your post regarding the time you may have to wait for your first withdrawal to come in check form via mail. I certainly understand that when you withdraw, you want the money ASAP. I could not agree more. In this instance the reason why yours, and any other new players, first withdrawal is sent by check is to do with how the Australian Government Regulates our Casino. In the pursuit of providing the upmost in safe and secure government regulated gaming for our players, we do also have to comply with these government regulations.

In the short run waiting for your 1st withdrawal can be inconvenient but you are guaranteed to get it from Lasseters. You can have any subsequent withdrawals go straight to your Neteller account as mnmarie328 posted.

I hope this first withdrawal does not discourage you from enjoying yourself at Lasseters. Most players feel the benefits of being regulated and having the peace of mind that we are reputable and accountable, far outweigh any potential inconvenience of the first withdrawal being by check.

If you do have further concerns though please contact our customer care team, they are always on call and they will be happy to chat with you.

Kind Regards

Michael Facey
www.lasseters.com.au

 

[toofast4u]

I am in Tucson Arizona in the US and it took exactly one week. After the first one it takes 24 hours or less to Neteller.
Good luck to you
Tina

Nice, I live in Phoenix so thats good news

 

[dominique]

Most players feel the benefits of being regulated and having the peace of mind that we are reputable and accountable, far outweigh any potential inconvenience of the first withdrawal being by check.

Definitely. I wouldn't mind that at all under the circumstances.

 

[kavaman]

sorry to sound negative

Sorry to sound negative but my playing experience with lasseters weakened when i found out that my first withdrawal was by check.
The waiting time is about a week, and my local banks dont want to take checks. The way different countries, and different banks act are just way different. I had to argue with them to even have the check redeemed. They just said, ask for them to send the funds by wire. Well i wouldn't have wanted a wire either. Neteller is perfect. But what if they wouldn't have taken the check. Also my bank took about a week to send the funds to my bank account from the check (this is my banks fault), but i think checks are part of ancient history, and shouldnt be used at all.

After the first withdrawal everything works like a charm, but i dont understand why you verify addresses with a check when you also verify them with utilitybill and picture id. Those verification methods should be enough. They are enough for every other online casino i know.

-kavaman

 

[tim5ny]

Sorry to sound negative but my playing experience with lasseters weakened when i found out that my first withdrawal was by check.
The waiting time is about a week, and my local banks dont want to take checks. The way different countries, and different banks act are just way different. I had to argue with them to even have the check redeemed. They just said, ask for them to send the funds by wire. Well i wouldn't have wanted a wire either. Neteller is perfect. But what if they wouldn't have taken the check. Also my bank took about a week to send the funds to my bank account from the check (this is my banks fault), but i think checks are part of ancient history, and shouldnt be used at all.

After the first withdrawal everything works like a charm, but i dont understand why you verify addresses with a check when you also verify them with utilitybill and picture id. Those verification methods should be enough. They are enough for every other online casino i know.

-kavaman

My bank wouldn't have cashed the check from Lasseter's if I hadn't had a good repoir with them. I think alot of banks in the U.S. must do a double-take when someone tries to cash their check.

 

[GrandMaster]

My bank wouldn't have cashed the check from Lasseter's if I hadn't had a good repoir with them. I think alot of banks in the U.S. must do a double-take when someone tries to cash their check.

What was the problem with Lasseter's check?

 

[toofast4u]

I am not too pleased at this point, seems to me like they will take their sweet ass time to send the check out and difficulty cashing it sounds like more of a headache to deal with. I spoke with them on Monday and supposedly it was going out that day, but then today I am told it went out yesterday, sounds like the run around to me. Its just another one of these stupid hoakey things that online casinos do to piss ya off. I would rather just have the money refunded to my card and not even bother with the damn check. Blah blah blah, its our policy to do this and that, pretty much giving themselves excuses to drag their feet.

Another thumbsdown experience gambling online, this is a joke.

 

[Lasseters.com]

Hi toofast4u,
I am sorry to hear that you have been given 2 different responses as to when your check was sent. If you can contact me on a private message with your user name for Lasseters, I will speak to our customer care about it. I know you expect to hear this from a casino, but our customer care is really, really good and I would like the information they gave clarified for you. In regard to the sending of the check for a players first withdrawal, there is nothing more I can add other than what I have explained in a previous post. It is an unfortunate method that must be used to ensure we remain Government regulated and can continue to offer the level of safety and security in gambling that we do.

tim5ny, in relation to your bank querying your check from us, can you elaborate with more details. I have never come across this before and would like some more details please.

Thanks again for letting us know your issues.

Kind Regards
Michael Facey
www.lasseters.com.au

 

[rtmlam]

I have rec'd cashouts by check on 5 seperate occasions. I have always rec'd my checks within 10 days max. I am located in the US and yes I can see where some banks may have a problem, however when my bank stated they may have to hold the funds I pointed out the checks are written from a US bank and never had a problem getting the funds. I do not use NetTeller and actually prefer this method of delivery. The peace of mind in dealing with a casino that offers excellent customer service and the assurance that I will actually rec'v my winnings far outweighs any inconvenience of waiting a week or so to rec my payouts.

 

[chuchu59]

3 Years ago, when I had my first cashout it was delivered to me in about 10 days. It was even in Hong Kong dollars and it was simple to redeem at my bank. For a first withdrawal,I really think its ok.

 

[toofast4u]

Today marks 13 days since the check has been sent according to Lasseters, but still nothing, were it a small amount I would not care but this is a fairly sizable amount so I take it very seriously because I am counting on this money. I would expect a couple extra days extra to be within the normal sort of delay, but I am giving it about 1 week before I start getting pretty upset, I would think that lasseters would want to use some other method than 'snail mail' just to protect themselves. whenever sending money I always use USPS priority with signature required, so I know if and when the money arrives at its destination.

I spoke with support representatives several times and had agreed to use a quicker method of post at my expense such as mentioned above, but apperantly that didn't happen.

I will wait for little while longer, but not forever.

 

[Lasseters.com]

Hello toofast4you,

I have offered to chase this up for you if you contact me with the details I asked for in my previous post. This is an offer to help, please take advantage of it.

Kind Regards

Michael Facey
www.lasseters.com.au

 

[The Dude]

I am not too pleased at this point...

They've offered to assist you twice in this thread. Have you contacted forum member Lasseters.com?

 

[toofast4u]

Yes, I have been in contact with them and they have been cooperative so far, the check has not arrived as of yet making it about 2.5 weeks or so. I am giving it a couple more days before I have them stop payment on the cheque it and refund the money back to my CCD, which will take yet another week, it does suck because I am counting on it and I do need it as quickly as possible at this point, waiting another week is going to cause some complications. I am kind of stuck between a rock and a hard place, I cancel the cheque today and it shows up tomorrow then I still gotta wait another week to get the money, or if I wait it out, and it doesn't show up, its still going to be another week beyond that point.

I do think, it would be a good idea for cheques over $500 or so be sent out with some sort of 'tracking' associated with them, it would likely only cost $5 to do and I am sure that no one would complain about paying $5 for the extra security. That would have totally made this 100% less painless. Maybe you guys at lasseters could take that as a suggestion. I don't mind waiting for a cheque at all, but when more than 2 weeks pass and I see nothing it gets really frustrating to go to the mailbox every day and not see it there.

 

[toofast4u]

Lasseters.com, sent you a PM

 

[Lasseters.com]

Lasseters.com, sent you a PM

Thankyou. I have sent you a message asking for your Lasseters username. Can you PM me with that and I will find out what is happening for you.
Thanks for taking the time to contact me.

Kind Regards
Michael Facey
www.lasseters.com.au

 

[toofast4u]

sent

 

[toofast4u]

going on 3 weeks now, no check

 

[slotchik]

Yes, I have been in contact with them and they have been cooperative so far, the check has not arrived as of yet making it about 2.5 weeks or so. I am giving it a couple more days before I have them stop payment on the cheque it and refund the money back to my CCD, which will take yet another week, it does suck because I am counting on it and I do need it as quickly as possible at this point, waiting another week is going to cause some complications. I am kind of stuck between a rock and a hard place, I cancel the cheque today and it shows up tomorrow then I still gotta wait another week to get the money, or if I wait it out, and it doesn't show up, its still going to be another week beyond that point.

I do think, it would be a good idea for cheques over $500 or so be sent out with some sort of 'tracking' associated with them, it would likely only cost $5 to do and I am sure that no one would complain about paying $5 for the extra security. That would have totally made this 100% less painless. Maybe you guys at lasseters could take that as a suggestion. I don't mind waiting for a cheque at all, but when more than 2 weeks pass and I see nothing it gets really frustrating to go to the mailbox every day and not see it there.

My first one took 19 days. Be patient. You only have to do this once. Had you lost the money, you'd have nothing to look forward to. It's a way to look at it I guess. You WILL get it

 

[toofast4u]

I had them cancel the check and they are processing the withdrawl differently now, hopefully fast, I just had my first check bounce today because I was waiting on this money.

 

[tim5ny]

I just had my first check bounce today because I was waiting on this money.

I would've never made that public info !

 

[Lasseters.com]

Hi all,

Toofast4u, you should be fair to us and disclose that the reason the cheque has not arrived is most likely attributable to you having incorrect details in the mailing address you gave. In the mean time we are expediting the payment process for you.

Kind Regards

Michaael Facey
www.lasseters.com

 

[toofast4u]

yes, the zip code was wrong as I discovered a week or so ago, but however it is only one postal zone away(a matter of like 5 blocks) so they should have forwarded it to the correct zip, with some sort of tracking# I could have known when and where it was, but instead I was stuck between either cancelling the check and waiting an additional week or two or hoping the postal service would forward it to me. My biggest gripe is that I asked up front that the check be sent by some other method, and even though they agreed to it it was not.

Regardless of the reason, it sucks when you are counting on some money and it doesn't show. If I would have caught the zip code error right away it probably would already be here, and just a couple hundred I wouldn't sweat it, but when its all said and done I actually lost money waiting for it and its still not here. So its a lose/lose situation in my eyes. Its significant enough, at least to me, to have a pretty big impact especially when I have people jumping all over me for cash right now.

Lasseteers has done a good job so far of resolving this, but I would say for future reference, ditch the normal post system and go for something better for big checks, just so there is no being left in the dark as to when it will arrive. The postal system is flawed and the likelyhood of something getting lost or severely delayed is pretty high, and when you are talking about a significant amount of money then that adds to the stress.

As of Thursday June 23rd, that is my deadline, I have 1 signiciant bill that has to be paid, that is very very very important and deals directly with my career and cash flow, I wanted to get it paid by no later than the 10th and this money was the key, so I was not counting on it taking so long. If I don't get it paid by then, well I may be out much more than just the money. I am already paying 10% late charges on this bill as it is.

So in reality, win or loss, the compliactions that have arose from this, have made this a loss in my book. Had I not played at Lasseters, this bill would be paid right now, and I wouldn't have paid the extra late fees and any bank fees that have resulted from this. It did kind of come at a bad time too, business has gotten slow over the last few weeks so that definitely increased the importance of recieving the money, but that is not something that I or anyone could have predicted, it just goes to show that in the end, when you win, you lose.

 

[toofast4u]

ok, now I just spoke with one of your reps and they told me it could take as much as 2 weeks to stop a check. I intitated it on the 17th, Seriously, I was not born yesterday and anynoe with blood running through their brains knows that it doesn't take 2 weeks to stop a check. Seriously, so whats the story?? I need this money in my account on or before the 23rd. I would suggest we get this matter resolved immediately for both of our sakes. I know you guys have a good rep around here, but how would you feel if you were in my shoes?? check was supposed to be sent via any other method than snail mail but it was not, I waited around in hopes that the check would arrive here. Now that I have initiated the stop payment, I haven't gotten a firm response as to when I can expect the funds in my account, I just get 1-2 weeks.

 

[mitch]

toofast4u

You have previously posted about your gambling habits and your compulsion.

You have previously said that you have learnt how bad it is to gamble with money you need to run your life.

You now seem to be repeating these errors and you need to take a step back and reavaluate your priorities.

I am sure the members of this forum would all give you all their best wishes for the future but you do need to take control.

Mitch

 

[slotchik]

Exactly!! Why are you writing checks on money you dont have yet???????????

Why are you counting on this money to live or make or break a career???

My God....had you NOT won, then what would you have done????

NEVER spend money you dont have in your hands.....

It's obvious you're a compulsive gambler. Maybe you should go here:

www.gamblersannonymous.com


It was YOUR fault regarding the zip code, wasnt it??????
Here you are getting upset and it's YOUR fault....
Maybe you owe Lasseters an apology.
I wish you well....

 

[toofast4u]

toofast4u

You have previously posted about your gambling habits and your compulsion.

You have previously said that you have learnt how bad it is to gamble with money you need to run your life.

You now seem to be repeating these errors and you need to take a step back and reavaluate your priorities.

I am sure the members of this forum would all give you all their best wishes for the future but you do need to take control.

Mitch

Yes, I do have a compusion, but this was the only and last time I have gambled within the last several months. It just seems even though I am expecting money somehow it still manages to screw things up. Hell its the first time I have played online since mid 2004

I expectd to wait a week or two. At the time it was not a big deal but a combination of factors have really put getting this money as a top priority., I figured with their reputation, I could easily see it no more than a week or two. Anyways, they say I will see the money within 2-3 days so hopefully all will be well, I will be satisfied with that.

 

[toofast4u]

Exactly!! Why are you writing checks on money you dont have yet???????????

Why are you counting on this money to live or make or break a career???

My God....had you NOT won, then what would you have done????

NEVER spend money you dont have in your hands.....

It's obvious you're a compulsive gambler. Maybe you should go here:

www.gamblersannonymous.com


It was YOUR fault regarding the zip code, wasnt it??????
Here you are getting upset and it's YOUR fault....
Maybe you owe Lasseters an apology.
I wish you well....

Here we go, once again..

Mitch- for one thing, this was for an inital deposit of $250, at which time I had well over 15x that money so this was not a big deal at all. This represents the first and last time I have gambled within the last 8 months, so you wanna call me out of control go right ahead, but I can tell you that gambling only represends maybe 1 / 1000th of my life now, personally I think its all a big joke anyways. Had I not went back and played back some of the winnings out of my own accountm I probably wouldn't even be making a big deal out of it, but the plain and simple fact, now, 1 month later it is having an impact. I shouldn't even have to be worrying about it at this point. But when Lasseters holds up their word, then I will certainly post about it. I just don't like being told one thing then 5 min later another.

I had won, I wound up spending a good chunk of that a few days later after the withdrawl had been made, thinking I had the money coming back anyways. If I hadn't of won, I would still have the same amount of money if not more than I will when I recieve the withdrawl, I would have never spent another cent. You may think I am some loser gambling away my earnings all the time, well thats not the case, I did have a bad episode several months ago but thats long gone and forgotten, do I think I have a gambling problem, yes, am I in control, definitely yes. I haven't touched a game online nor have I stepped foot in a casino since this whole debacle and I probably won't again for a long time. Like I said, even when you win, the complications created around it really make it a 'loss'. In all of this, I wound up breaking even, with the money coming to me, but as it stands I am still down that amount until I have the money in my hands.

Slotchic-

you ever heard of this thing called automatic bill pay?? Well, I have been waiting patiently for the most part for these funds but these charges come rain or shine, and the fact of the matter is I didn't have time to stop the chages in light of not getting the money. No one on this entire board has the right to judge me or my finances unless you have actually been in my shoes. I do in every right have room to be upset if $1k + is owed to me and it gets delayed for whatever reason and it causes problems, Its it partially my fault, yes it is. I would be just as concerned if a customer of mine owed me the same amount of money. And I think my point stands as valid that IF they would have sent the money via ANYTHING but snail like I asked them probably 3 times after making the initial withdrawl then none of this would have happened, and I think I have made that clear that was my only gripe, other than 1 person telling me one thing then the next telling me something different.

 

[toofast4u]

Got the cashout today

Thanks Lasseteers

 

[mitch]

I am glad its worked out toofast4u.

By the way I don't regard you as a sad loser far from it. Anyone who has the courage to post publicly as you did a few months ago must have depth of character.

I was just concerned the compulsive part of your personality was perhaps overcoming your better nature.

If you must gamble, and I don't think people with compulsive or addictive personalities should, you wouldn't go far wrong in following the method of Slotchicks arch nemesis KasinoKing. Needs willpower to stay at this low level however and not chase losses, which will bring every gambler down eventually.

Mitch