Ausvegas - excellent customer support

[rayharold]

I know it is easy to want to post when one has a complaint. However, I would like to post a compliment for the Ausvegas support team. I attempted to deposit to the casino via Neteller. However, for some reason the deposit was taken out of Neteller but not credited to my Ausvegas account. I contacted support via Live Chat. Hey, it really works! Anyway, I talked to Brad and he said to give him about fifteen minutes and he would track the problem down and send me an email when the problem was resolved. I told myself, yeah right, it'll probably be several hours and a few emails or calls back and forth. Surprisingly, Brad contacted me by email in about ten minutes and said that the problem was corrected. I logged on to the casino and my money was there! Thank you Ausvegas for the great support and keep up the good work.

P.S. Just finished playing and wound up with a nice profit.

[Ausvegas.com.au]

Hi rayharold,

My name is Michael and I am a part of the Marketing team here at Ausvegas and I just wanted to thankyou for taking the time to post your good experience. I love to hear feedback from our players, good feedback like yours lets us know we are meeting the standards our players expect. On the odd occasion there is negative feedback we like to know about it as well so we can improve things to meet what our players want. However we enjoy hearing about the good experiences like yours and I will be sure to pass your post along to our Customer Service Team.

Congratulations on your winnings and enjoy yourself at AusVegas.

Michael Facey
www.ausvegas.com.au

[tim5ny]

Hi Rayharold! I'm glad you were happy with the service at Ausvegas, and it was also nice to hear from one of the casino reps. Having said that.. one has to wonder what kind of treatment you have been accustomed with in your dealings with online casinos to show such gratitude for something that was nothing more than what we should expect. Let's not forget that it's in the casino's best interest to find that deposit and get it into your account so that you can play it off and add a little more coin to their wealth. Too many people expect their online gambling experiences to be full of negatives, and when something goes smoothly and properly, as it did in your case, they find themselves praising the casino for only doing its job... which should be the norm, but sadly is the exception very often. This is not a slam against AusVegas, as I know nothing about them.. but if you consider this to be extraordinary service, then you've been playing at some real dumps. When was the last time a casino Rep dropped you an email saying they left a little present in your account for being a friend and loyal player? (to the tune of $500.00.. no strings attached) If AusVegas treats you good, then you've found a home, and you should stay with them. I've played just about all the casinos, and I bounced around here and there, and spent thousands at casinos that didn't even acknowledge that I existed, and it's all part of the money-making machine that's only out to suck you dry without even the courtesy of a thank you! When you find a casino that treats you right, and one that you can completely trust to uphold their end of the bargain, then you,ve discovered a rose among the many thorns, and it would do you well to be committed to them. For me, the rose is 32Red!

[slotchik]

Mine would be 32Red too if they just gave me $500!! LOL

[tim5ny]

Mine would be 32Red too if they just gave me $500!! LOL

Haha! They would be my favorite with or without comps. I can't be bought like some cheap whore! Anyway, it's no accident that they've captured the coveted Casinomeister's "Casino of the year" award last year, so they must be doing something right. Slotchick! Shouldn't you be out there playing your little heart out to get some more of those great winner's screenshots? That thread's been a little slow lately.

[rayharold]

[QUOTE=tim5ny]Hi Rayharold! I'm glad you were happy with the service at Ausvegas, and it was also nice to hear from one of the casino reps. Having said that.. one has to wonder what kind of treatment you have been accustomed with in your dealings with online casinos to show such gratitude for something that was nothing more than what we should expect. Let's not forget that it's in the casino's best interest to find that deposit and get it into your account so that you can play it off and add a little more coin to their wealth. mQUOTE]

Hi Tim5ny, Yes I am happy with the service I received, thanks. I had the same identical problem almost a year ago with Wm Hill casino. However, the support I received was the complete opposite, that being no email response, no Live Chat, and the phone service not working from my calling area to their toll-free number. In that instance it took a week to resolve the problem.

I agree with your statement that I shouldn't have to show my gratitude for something we should expect. However, with all the negative stuff that one reads about casinos in the complaint section, I think it is good to point out when someone is doing their job in an excellent manner.

I used to play at many casinos but have narrowed my choices down to a select few based my experiences and the experiences/recommendations of others. I would certainly agree with you about 32Red. They are my favorite Microgramming casino.

[philipfromparis]

I totally agree with you Ray ! Ausvegas and its sister casino Lasseters have got a very professional approach of customer service. It's a pity that they didn't develop enough their VIDEO POKER games which are a bit out of date to me. However, having beeing confronted with their CS, I must say they are the example to follow !!

Philipfromparis

[slotchik]

Haha! They would be my favorite with or without comps. I can't be bought like some cheap whore! Anyway, it's no accident that they've captured the coveted Casinomeister's "Casino of the year" award last year, so they must be doing something right. Slotchick! Shouldn't you be out there playing your little heart out to get some more of those great winner's screenshots? That thread's been a little slow lately.

Hi Tim, buddy

I've been playing but too lazy to print the screen shots to be honest! LOL
I hit a few good ones lately...but then lost them....LOL but it was fun
How's your play going lately ???

[tim5ny]

Hi Tim, buddy

I've been playing but too lazy to print the screen shots to be honest! LOL
I hit a few good ones lately...but then lost them....LOL but it was fun
How's your play going lately ???

Please get over your laziness and post those screenshots! I love to see them! I'm hoping to add a few of my own soon!

[tim5ny]

[QUOTE=rayharold]

Hi Rayharold! I'm glad you were happy with the service at Ausvegas, and it was also nice to hear from one of the casino reps. Having said that.. one has to wonder what kind of treatment you have been accustomed with in your dealings with online casinos to show such gratitude for something that was nothing more than what we should expect. Let's not forget that it's in the casino's best interest to find that deposit and get it into your account so that you can play it off and add a little more coin to their wealth. mQUOTE]

Hi Tim5ny, Yes I am happy with the service I received, thanks. I had the same identical problem almost a year ago with Wm Hill casino. However, the support I received was the complete opposite, that being no email response, no Live Chat, and the phone service not working from my calling area to their toll-free number. In that instance it took a week to resolve the problem.

I agree with your statement that I shouldn't have to show my gratitude for something we should expect. However, with all the negative stuff that one reads about casinos in the complaint section, I think it is good to point out when someone is doing their job in an excellent manner.

I used to play at many casinos but have narrowed my choices down to a select few based my experiences and the experiences/recommendations of others. I would certainly agree with you about 32Red. They are my favorite Microgramming casino.

You make some fine points Rayharold, and wherever you play, I wish you the best of luck in the future.