William Hill `customer support`

[stevemarl]

Hi

does anyone know if William Hill / Cryptologic C.S. have been under DOS attack recently, or anything which might explain my DOR ( Denial Of Reply) situation; 3 e-mails in last 8 days - all ignored?

Steve

[Simmo!]

When your emails came in someone probably went "oh my god, we run a casino now too?".

I had a problem with the software locking me out after a PC crash 13 months ago and am still waiting for it to be fixed (I gave up hassling after 2 live chat sessions, 3 emails and 3 bug reports) so don't hold your breath Steve...this problem must be costing them 10's of thousands of pounds if everyone does what i did and just started playing Littlewoods instead

Simmo!

[lanidar]

Originally Posted by stevemarl

Hi
does anyone know if William Hill / Cryptologic C.S. have been under DOS attack recently, or anything which might explain my DOR ( Denial Of Reply) situation; 3 e-mails in last 8 days - all ignored?
Steve

I just logged into my account at Will Hill.
I play there everyday and have not had any problems at all.

[DrNo888]

I got crashed about 10 times over the weekend trying to clear the bonus. Did end up cashing out $120 from$40 deposit, which made up for my busting the sign up bonus.

Also, I sent emails with questions before and never got any answers. Just a bunch of SPAM.

[sw2003]

They do reply if you use their email available on their own site. The response time varies. I did it twice and got a reply in one in one and the other in four days. For some strange reasons, they ignore emails not originating from their own email form on their website.

[jetset]

SW2003 is right.

Astonishing as it may seem, this major and otherwise professional betting group cannot seem to get it's Support act together in this regard - they've been pissing off players by not responding to emails for at least a couple years.

You would think that by now a manager would have taken this in hand and sorted it out once and for all.

[chuchu59]

A year ago,I sent several e-mails to William Hill and they were never even answered. Real lousy service.

[nafanny29]

I would guess that most support staff get minimum wage, have too work long unsociable hours, have a thankless task and are overworked which = cr@ppy service.

I worked in a big UK bank and before they moved their telephony to Bangalore I used to know someone who worked in the call centre. Got paid a pittance and was worked to the bone.

Just my 2c

[lanidar]

Originally Posted by stevemarl

Hi

does anyone know if William Hill / Cryptologic C.S. have been under DOS attack recently, or anything which might explain my DOR ( Denial Of Reply) situation; 3 e-mails in last 8 days - all ignored?

Steve

I realize that there are certain parts of the world that can not contact certain casinos by phone.
I live in The States, I use the toll free international number.
Have you tried?
I never had a problem reaching them or with their service.

[stevemarl]

Thanks for all your replies: it does seem then that to have e-mails ignored is more or less par for the course. (At least I can stop getting paranoid)

To be honest, I could phone them but I prefer to submit anything requiring more than a straight yes/no in written form. I`m afraid CS staff often seem to have problems grasping anything more complex (why do I feel like a snotty t**t for saying that?)

I`m wondering if anyone here can help with my original problem (re WRs), or would it be better to post a new thread??

thanks

Steve