Phoenician/Nostalgia Switch to MG! (was no more Neteller instant withdrawals)

[ftg]

I deposited to Phoenician today and when I tried to withdraw usint Neteller instant, I only found out that:

UNFORTUNATELY THE INSTANT NETELLER PAYMENT OPTION IS TEMPORARILLY UNAVAILABLE. PLEASE USE THE "NETELLER MANUAL APPROVAL" OPTION. THANK YOU


I contacted Live Chat and the customer care immediately responded with

Customer Care: We are currently reviewing the Neteller agreement and until this has been completed I am afraid that the Instant Neteller option is unavailable. If you would like to make a Neteller withdrawal then please use the Neteller Manual Approval option. Your Withdrawal will go through the manual processing channels and will be processed as soon as possible. We apologize for this inconvenience.


The Neteller Manual Approval includes 2 days pending period. Since the only reason I played at this casino is their instant withdrawal facility, I asked whether they can process my cashin immediately ( I mean Instant Mannual option) and I only get the reply repeatedly:

Customer Care: Unfortunately we cannot offer Neteller Instant anymore until management have reviewed the Neteller Agreement. I apologize for any inconvenience.

I specifically asked to shorten the 2 days pending period, the reply is still:

Customer Care: You will have to make a Neteller Manual withdrawal. This will then be processed by finance for you after 2 working days.


I asked to talk to their manager but was refused.

I am quite disappointed at this. They are not very helpful. They have not informed me of the suspension of Neteller Instant withdrawal option and when I asked them to process the withdrawal asap, they just refused saying that this has to be processed after 2 days pending period.

If it were not the Neteller Instant option, I would go for InetBet since they have much fast payout.

[ftg]

By the way, anyone knows whether Inetbet process cashin during weekends? and how about Captain Cooks?

[cajj]

maybe we have to gone away with them.

[slotchik]

2 Days is not alot of time to wait, is it?

[bethug]

Please wait for a site operator to respond.
You are now chatting with 'Customer Care 3'
Customer Care 3: Hello, how may I help you today?
you: i was told in casinomeister forum
you: that there no more istant payment is this true
you: and will this be peremant
Customer Care 3: We are currently reviewing the Neteller agreement and until this has been completed I am afraid that the Instant Neteller option is unavailable.
you: why didnt the players get emailed about this
Customer Care 3: You can still make a withdrawal using the Neteller manual approval method.
Customer Care 3: I am not sure why an email was not sent out.
you: will i get paid in less than hour
Customer Care 3: There is a 48 hour pending period for the manual approval method.
you: ok thanks so much

[universexf6]

Is there any meaning of visiting them now? Nope.

[Black21Jack]

I do not understand this. Why are casinos constantly changing the way they do business and their terms and conditions? I have yet to see a casino make changes that improves the business, it is always for the worse. Until I get the official information on why they have gotten rid of the instant withdrawals, I can't say too much but I can say that if it is permanent I will not play there anymore. I gave up on RTG's but when I do feel like playing I play at Phoenician Group casinos. Main reason was the instant withdrawals, and good CS. It would be a major step back to remove the instant withdrawal feature, but like I said most casinos move in reverse when it comes to their business practices instead of moving forward.

[universexf6]

Hope the last remaining castle Inetbet will not follow such disappointing tendency!

[bethug]

Thereis bodog, which paid me 8000 in a day and wagerstreet

So you have three good rtg that pay in one day and that is safe

[cipher]

Thereis bodog, which paid me 8000 in a day and wagerstreet

So you have three good rtg that pay in one day and that is safe

At this point I've got to consider that the jury is still out on this one. It may very well be that this has been perpetuated by Neteller rather than the folks at the Phoenician.

Having said that, I find it more than just a little disconcerting to find that no one heretofore at the Phoenician and/or Neteller has had the common sense to advise their clients/players of this not so slight development and substantially in advance of it's implementation. Afterall, it borders on the ridiculous for one to think for even a minute that one or both of these entities didn't have any prior knowledge of this change. Have a good one.