Nightmare screenshots

**caruso** · 8th August 2004, 11:05 AM

Oops, meant to edit, hit reply.

**caruso** · 8th August 2004, 11:12 AM

Originally Posted by lanidar

Caruso, How do I put on a screen shot like you just did?

Lanindar - click on "manage attachments" under "additional options", browse, select the file you want and upload it. The file itself is a screenshot I took of the Playchech record from the website as opposed to within the actual software, since the window within the software isn't big enough to show eleven entries.

**fortyoz** · 8th August 2004, 11:43 AM

I've lost 10 in a row a few times in different land casinos. it happens, if the cards and stars are all aligned against you for 20 minutes or so

Also have won every hand in a shoe..

**caruso** · 9th August 2004, 08:34 PM

Frankly, I'm sick of hearing the default excuse "it can happen" in response to ridiculous experiences. Someone even said this when I reported my FIVE SD Gambling Federation loss. Duplicate the experiment: take a single deck and keep dealing yourself eleven hands samples until you lose ten units over the course of one of them. See how many you have to deal before you achieve this result. My guess is you will probably never get there. And yet, just such a run is what I experience IMMEDIATELY when I sit down at the GCV "blackjack" table.

Gimme a break.

My guess is that the Viper and flash versions are currently clean, but that they never bothered to pull the fix out of the old software.

In fact, I'm going to do this experiment myself in free mode at Crypto, and report the results.

**jpm** · 9th August 2004, 08:40 PM

Home casino still runs the old software too, pre-viper.

**padanian** · 10th August 2004, 05:57 PM

Originally Posted by caruso

Business as usual at Grand Casino Venice. I should never have reversed my cashout - it obviously triggers "sucker" mode

I had never heard of Grand Venice Casino. So I decided to have a look and noticed that they offered some support in Italian. During the last few weeks I�ve decided to open a web site for Italian gamblers that are usually not very fluent in English. So I�m trying to review all sites that have support or info in my native language. Because of this I decided to have a try and opened a real account in order to get the no deposit $ 11 bonus. After a few hours I discovered that no bonus had been added and my account was locked. I can guess the reason for this: I have to register as an Italian resident (my IDs have Italian addresses) but I live in Ireland. Conflict with IPs and reasonable doubt. It�s not the first time it happens. But just look at the style: 32 Red Casino writes a kind e-mail asking if you can explain the reason for this fact, Grand Venice just locks you out without a single word. By the way I had experienced the same treatment by another Casino with some Italian flavour: Colosseum Casino. Account locked, than unlocked with apologies, than re-locked for the same reason of the first locking (?!?), people replying with no ideas of their previous mails, promised answer from the Anti-Fraud Department (implying that you�re trying to implement a fraud: again great costumer care!!!). No further news.
What it�s strange to me is such a behaviour with so many casinos that are willing to offer their services. For sure they will not be listed on my web site but I remain astonished to see a similar attitude. Maybe too many gamblers shop without any clue and casinos can just make what they want.

**jpm** · 10th August 2004, 10:01 PM

I think what you may discover is that its the backend processor doing the locking on these casinos. I believe that grand venice and colloseum both use the same one (proccyber?) and 32red uses a different one.

**padanian** · 11th August 2004, 12:11 PM

Originally Posted by jpm

I think what you may discover is that its the backend processor doing the locking on these casinos. I believe that grand venice and colloseum both use the same one (proccyber?) and 32red uses a different one.

It makes sense, jpm. I checked and they use the same backend processors (but not proccyber BTW). In any case they could deal with this in a much better way...

**jpm** · 11th August 2004, 08:12 PM

Oh I totally agree, I was just explaining why it happened. And it will happen again. I went thru this a year or so ago when someone with the same first & last name as my, living in the same state did a chargeback. Proccyber immediatly locked ALL of my accounts at MG casinos they were processor for without telling me. It went on for more than 6 months, every time I opened a new account at a casino they worked with, it would be almost instantly locked, despite having already proved to them that we were not the same person, and their repeated promises that it wouldn't happen again.

So don't be surprised if it happens again to you.