Good As Gold Casino's black jack has technical problems, does not pay correctly

[elcooler]

I just made my 1st deposit at www.goodasgoldcasino.com as was playing black jack. I was down to a $15 balance and did a $10 bet. I won the bet only to find that my balance was $5, I was not paid the $10, they took it, treated it as loss. I was going to contact customer service but I figure for $10 why bother. Then I got my $5 balance back up only to find myself back at a $15 balance. I did a $10 bet and guess what happened? You got it, I was not paid and they kept the $10 bet. Now I was pissed so I went to chat with customer service. The log of the chat is below. I am 100% sure that my last hand was $10 seeing as my balance was so low but the customer service rep insisted that my last bet was $20 which was not true. I kept the game going when I went to chat as to referance the hands but I guess I should have written it down as when I went to chat the game went a way. So I could not tell them the exact cards but to me it is a joke as this happened twice in the exact same way and by them telling me that my last hand was $20 when I know it was $10 proves that their game has tech problems. They would not provide a copy of the play logs. Anyone else have problems with this casino?

One of our Member Services staff will be with you in a moment
You are now chatting with Rosaline
Rosaline: Welcome to Good as Gold Casino Live chat - How may I help you today?
elcooler: Their is a problem with you black jack game. My balance was $15 and I won a $10 bet. Then my balance was $5 when it should have been $25. The 1st time it happened I just thought I would let it slide as my balance was so low. Then I got the balance up again, but then I was at $15 again, did another $10 bet and the exact same thing happened, I was not paid the $10 win, they took the $10 and my balance is now $5.
Rosaline: at what time approx?
elcooler: both happened in the last 5 minutes
Rosaline: Please hold on a moment, I will check your account.
Rosaline: I just checked all hands in the last 10 to 15 min and their is nothing wrong all hands were completed
Rosaline: you won 25 than lost 15
Rosaline: won 5 and lost 20
elcooler: look at the very last hand I played, I quit after I saw that I was not paid
Rosaline: and you have now 5$ balance
Rosaline: what was your hand?
elcooler: I won the last hand so how could my balance be only $5? I never did less than a $5 bet so the minimum balance would be $10.
elcooler: I did not write down what was my last hand
Rosaline: the $20 was your last hand
elcooler: does your system update right away? The last hand was a winner, I am 100% sure. This happened twice,
elcooler: I know for a fact that my last hand was not $20 as my balance was so low I was doing smaller bets, $5 or $10 bets
elcooler: is their some way I can look at the play logs?
Rosaline: your hand was 2C 9S 4D which is 15 the dealers hand was KD 7H which is 17 you lost
Rosaline: yes our system update right away
Rosaline: the last last hand you didn't wager because it was on 0
elcooler: Well I did not write down the cards, but I know I won and I am 100% sure that I did not do a $20 bet. I am not trying to pull a fast one here. This happend twice the exact same way twice
Rosaline: no their isn't
elcooler: "the last last hand you didn't wager because it was on 0" What does that mean? You claimed that my last hand was a $20 bet?
Rosaline: that means that their was NO action on your side so the 20$ will pass to be the last hand
elcooler: So I cant look at the play logs and I am 100% sure that I did not do a $20 bet on my last bet. Their is a problem with you system. I do not want the money ok, just letting you know that their is a problem with your system. I am going to play now with the $5 I have and if I get it to $15 I will do a $10 bet and if I win I will probably end up with a $5 balance
elcooler: and if that happens I will be sure to write down the cards. I am a new player and I will not come back. And last but not least, none of the pictures work on the log in page for the games, the photos that go with the games. Looks like you guys need help.
Rosaline: do you clear your temp internet files?
Rosaline: you have Java installed?
Rosaline: do you have Flask installed?
Rosaline: I'm right now in your account looking and checking all grafics and they are alright sir
elcooler: The game was playing fine up until the 1st time I was at $15 and was not paid the $10 winner. And for you to ask if I have java and "flask" installed is a joke as i would not be able to play if I had not. With all do respect, I feel like you do not know what you are talking about or you would not ask those questions. So my faith in your ability to see that my last hand was not paid is 0%, espically since I know for sure that it was not a $20 bet as you say. I am done and don't want to waste any more time. All I wanted was a fair game and when I saw that the their was a problem with the game I went for help. All I got was the wrong info about my bets and you asking about "flask"
elcooler: And even if I did not have java and "flask" installed and was able to play, are you saying if that was the case you system might not pay me correctly? Never mind, it is a waste of time, goodbye

[jpm]

Hmm, flask installed?? I wonder if they mean you should be drunk when you're playing so you don't notice that you just lost money on a winning hand?

[chucho]

"And last but not least, none of the pictures work on the log in page for the games, the photos that go with the games. Looks like you guys need help."

"I'm right now in your account looking and checking all grafics and they are alright sir"

The graphics of the game samples when logged into the casino have not worked on the site for as long as I can remember. So if they would lie about that, what are the chances they would lie about a software malfunction? They should update their dead graphics with the safebet logo, that would make us all feel safe

[chucho]

Originally Posted by jpm

Hmm, flask installed?? I wonder if they mean you should be drunk when you're playing so you don't notice that you just lost money on a winning hand?

I hear that they are now offering a free bottle of Yagermeister and a pair of very dark sunglasses to play in for their VIP members.