Sky Vegas Confiscates big wins on their new slot???

[PaaskeDKnowUK]

Hi guys

This is shocking

We are sorry to inform customers that due to a fundamental technical malfunction with our Treasure Island game, winning pay outs were made in error to accounts playing in Euros on the 2nd and 3rd of February. Following the malfunction, we have suspended access to the Treasure Island game and are conducting a full investigation to understand what went wrong and why erroneous payments were made. We are contacting all affected customers. All other Sky Vegas games are unaffected.

Not only this. But they are also misleading with their promotions. I was one on of those who though i was up for 10% cashback. But no terms and conditions not followed. Have to play 6 days in a row.
This term is not in their Terms and Condition. If have later after studying found it ONLY on their banner/picture of this promo.

But they gave me different explanation >>

Thanks for your email.



The first thing I need to clarify, is that this promotion is not based around deposits alone, it is on stakes.



The second thing I need to make you aware of is that it is also based on 'net losses', i.e. the difference between what you have staked and what you have won. If you win more than you stake, or the difference is less than £1, then you would not incur any net losses, and therefore are not due cashback.



This procedure was made available in the terms and conditions of the offer, and it is considered your responsibility to ensure you are fully aware of what you are partaking in.



I need to stress that regardless of using your spins towards this promotion, they are all valid spins in themselves with the same chance of winning, promotion or not.



I have checked your account, and also the associated data, and it is indeed correct, you are not due anything I'm afraid. As far as I'm aware, we have not messed this promotion up in any way.



I hope that this clarifies the matter.



Kind Regards,


I can live with not getting my 10% i made deposits of just under £200 which I lost. But feel terrible for other players where it is a lot more. Also in regards to winnings on that new slot

What are people's view on this. Maybe I have just totally misunderstood this Promo. But If I made deposit and played slot. And lost total, is that not a Net Loss??

[PaaskeDKnowUK]

Here are Terms and Condition from site for this Moneyback promotion >>

Terms & Conditions

Promotion is available to over 18's only.
One offer per customer, household and IP address.
Promotional period runs from 00:00:01 on the 10th January to 23:59:59 on the 31st January 2012.
Enter code MONEYBACK before you play to be eligible for Moneyback.
Entering this promotion makes you automatically eligible to receive News and Offers.
Your Moneyback is non-withdrawable and must be used in its entirety at least once before it can be withdrawn.
The 10% Moneyback will be calculated as 10% of your real play net losses on all eligible games within the promotional period only.
Minimum Moneyback payout is £1 or currency equivalent.
Maximum Moneyback payout over period is £500 or currency equivalent.
Net losses on all mobile games and live dealer games will not be considered when calculating Moneyback.
Qualifying accounts will be credited on or before midnight on 1st February 2012.
Your Moneyback bonus must be used within 7 days, after this time unused Moneyback will be removed from accounts.
Any attempts to manipulate or abuse the bonus will not be tolerated and will lead to immediate exclusion from this and future Sky Vegas promotions.
Any accounts that are identified to be linked to an account already claiming this promotion will not be eligible.
In the case of any breach of these terms and conditions, at the sole discretion of Sky Vegas, we reserve the right to withhold payment of any bonus amount.
In the case of any dispute, Sky Vegas' decision will be final and no correspondence will be entered into.
Sky Vegas reserves the right to amend or withdraw the bonus and/or these terms and conditions at any time.
Entrants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this promotion.
This promotion, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.
You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this promotion.
Bonne Terre Limited (trading as Sky Vegas) with a registered office address of 41 Victoria Street, Alderney, GY9 3TA) is the promoter of this offer
Sky Betting and Gaming (the Promoter) - 2 Wellington Place, Leeds, LS1 4AP
Gamble responsibly. For more info visit http://www.gambleaware.co.uk/ or telephone 0845 6000 133.


Does not state anything about having to play at least 6 days??
Only on that banner/picture in top. I would call it misleading?

And here is link to it >> http://www.skyvegas.com/promotions/cashback

[Jennifer]

how disgusting. Its already hard enough to hit a score in a casino, now this? Its not the players fault, its theirs. Pay them their winnings and hopefully we see some lawsuits out of this!

I wonder how many times this happened when players went on extreme losing streaks and the ever so honest casinos contacted their customers saying "we found out you shouldnt be losing so much there is a malfunction here is a refund"!

[vinylweatherman]

These cashback promos generally pay on net losses.

If you deposited 200 and played till your balance was zero, you have lost 200. This would also be a "net loss", and due 20 back from this promo. If you lost 200, but then deposited another 200 and got your balance back to 400, then your net loss would be zero, and you would be due nothing from the promo. This is how these promos are understood to work.

The confusion lies in the fact that some casinos advertise deposit bonuses as a "cashback", usually where a bonus is given at the end of a promotional period based on all deposits made in said period. This is how the Jackpot Factory "10% cashback on deposits" promo works. This bonus is credited twice a week based on deposits, and is given regardless of whether there has been a net loss or net win during the period. The only thing that voids the cashback is making a withdrawal before the bonus is credited.

It does seem that Sky Vegas has gotten itself into a mess, and what I find rather worrying is that the slot played differently depending on the currency of the account, and malfunctioned only for those players using Euros. This should NOT be possible if the game is random, and not "compensated" or otherwise "weighted". It suggests that the "Euro version" had a bug that the other versions didn't, which suggests the games are not the same for all currencies.

An honest explanation of the bug, and how it came to affect only Euro accounts, is needed.

I have never seen this slot, so have not experienced how it played, and how it might have gone wrong.

Funny how when games malfunction in favour of the casino there does not seem to be the same rush to put things right; in fact, the main hurdle is to break down the denial of there being any way the game could have malfunctioned, and this has to be done before the casino will even take the complaint seriously.

By confiscating payouts, the casino will have shaken the confidence of players, so I have to presume letting the wins stand and merely disabling the game was not an option because of the extent of the overpayments.

Most players would have probably kept quiet rather than complain they were being too lucky, after all, when players swear a game has malfunctioned because it has eaten deposit after deposit with an RTP of under 50%, the casino will brush aside any concerns and put it down to bad luck. This is going to anger players who saw nothing other than a spell of good luck, and who expected the casino to take THEIR run of bad luck in the same manner expected of players. Instead, they cry "malfunction!", so now need to prove that it WAS a malfunction, and not just an unusual run of luck. A few players probably suspected something was wrong, and may have hammered the game for all it was worth. Such players are likely to pretend they saw nothing other than a run of good luck, but by hammering the game so hard, they made it obvious to the casino that an investigation was needed.

[Seventh777]

WoW, this is something that you would not expect from a site that regularly pays out more than £19million a week, also like VWM i`m very interested in how this anomaly only affected those playing in Euro`s , is this is a case of hacking?, as far as the bonus is concerned it does appear to have different T&C`s to normal cash-back promos, anyone thinking of taking legal action against Sky - Good luck in taking Rupert Murdoch to court .

[Surasanji]

WoW, this is something that you would not expect from a site that regularly pays out more than £19million a week, also like VWM i`m very interested in how this anomaly only affected those playing in Euro`s , is this is a case of hacking?, as far as the bonus is concerned it does appear to have different T&C`s to normal cash-back promos, anyone thinking of taking legal action against Sky - Good luck in taking Rupert Murdoch to court .

Its hard to get a lawyer to represent you against the Devil.

Seriously though? Just Euros?

I doubt its a case of hacking- I'd like to know more about the game in question.

If its new, and its messing up like this- and this is a /major/ screw up- why wasn't this caught in a testing phase?

Just a lot of questions. I mean- this isn't like putting out a word-processor that doesn't work quite right. This is people's money you're playing with.

I've been practicing my British English: I think the above is what we call bullocks'.

[jetset]

I sent SkyVegas a list of specific questions regarding this worrying issue yesterday, and they have responded.

Unfortuntaely the response is none too helpful and disappointing, coming from a major operator like this. It doesn't take us too much further, I'm afraid, and for me conveys an impression of uncaring arrogance.

QUOTE

Thank you for your enquiry. We have communicated with all affected customers and a full investigation is being carried out into the cause of the problem.


Please see below to a link to Sky Betting and Gaming terms and conditions:
http://help.skybet.com/display/4/kb/....aspx?aid=1171

UNQUOTE

[Rick Deckard]

WoW, this is something that you would not expect from a site that regularly pays out more than £19million a week.

I wouldn't have thought that they actually pay out that much money in weekly withdrawals. I'd imagine it's just how much is won (though most of the cash won is played back in) in the casino over the course of a year and averaged out.

[Reefer]

Its hard to get a lawyer to represent you against the Devil.

Seriously though? Just Euros?

I doubt its a case of hacking- I'd like to know more about the game in question.

If its new, and its messing up like this- and this is a /major/ screw up- why wasn't this caught in a testing phase?

Just a lot of questions. I mean- this isn't like putting out a word-processor that doesn't work quite right. This is people's money you're playing with.

I've been practicing my British English: I think the above is what we call bullocks'.

Lol close but i think you mean BoLLox lol

[Seventh777]

I wouldn't have thought that they actually pay out that much money in weekly withdrawals. I'd imagine it's just how much is won (though most of the cash won is played back in) in the casino over the course of a year and averaged out.

This week, Sky Vegas have paid out £17,494,489.86 to lucky winners!

A spokesperson for Sky Vegas comments:

"We are very happy to announce the welcome bonus with our new advert. With an average payout of around £19million every week, and a welcome bonus up for grabs, now is a better time for new customers to join than ever. The welcome bonus offers those new to online gambling, or indeed gambling on the whole, the opportunity to try their hand at our games without risk to their own pocket."

I don`t pull figures out of my ass when I make a comment like that .