Sky Vegas Confiscates big wins on their new slot???

[Surasanji]

I live in Ireland and I have the screen shot which I have given to a solicitor, I do not know any of the other people involved either. I went on to do a few spins and won over 568k, i started at 4 euros a spin and as i was winnning i gradually upped my stake to the maximum level. A sky rep confirmed my winnings when I went online chat to get it confirmed, yet 5 hours later i was told it was a game malfunction and basically TOUGH but we are sorry. They then went in and withdrew the money after me withdrawing it to my bank account, didnt think they could access peoples accounts when it suited them I am a mum and that money would have changed our lives.I have been playing sky vegas for about 2 years and won small amounts but never anything like this. As far as i have been told it was only euro payments affected and there is five or six players involved, I just want whats rightfully mine after all they could claim game malfunction on any win then couldnt they? Why was it only euros affected as well? The solicitor is dealing with the matter now, i just wanted to clarify a few things

Lets see it! =D

I mean- this is the same post as the one above it. :/ Just with a dude saying he's from Ireland.

Again, I'm quite sorry to be the skeptic. But now there are two posters who's only post on CM has been /this/ ongoing thread with information they claim to have.

No proof. Just bashing Sky.

Look, I'm as much for an old-fashioned Internet Mob just like any other nerd. I just want to see the proof in front of me. Honestly, I think its tme for Sky to weigh in here at CM.

[Traceyfitz10]

Lets see it! =D

I mean- this is the same post as the one above it. :/ Just with a dude saying he's from Ireland.

Again, I'm quite sorry to be the skeptic. But now there are two posters who's only post on CM has been /this/ ongoing thread with information they claim to have.

No proof. Just bashing Sky.

Look, I'm as much for an old-fashioned Internet Mob just like any other nerd. I just want to see the proof in front of me. Honestly, I think its tme for Sky to weigh in here at CM.

I am a woman actually, a mother, i dont know who that poster was, i am not long home from the hospital with my little girl. The proof has been given to the solicitor who is dealing with the situation and has all the proof. I am not going to broadcast it on here when he is dealing with it. I dont really mind you disbelieving me really all that matters is that I know and my family knows and the solicitor. Sky are well aware as well. I am not bashing sky if you were in my shoes you would want your winnings also.

[LaHutti]

I seriously think that this player would be far better of, not saying another word in public, however exciting it may be to others, and leave it to their solicitor, to try and work something out.
This surely sounds way too big, to be taken care of in some forum online.
My sincere advice is that you shut your piehole, at least until your solicitor, and you, know more, and deal with it the right way.
just my opinion.

[A Passer By]

I seriously think that this player would be far better of, not saying another word in public, however exciting it may be to others, and leave it to their solicitor, to try and work something out.
This surely sounds way too big, to be taken care of in some forum online.
My sincere advice is that you shut your piehole, at least until your solicitor, and you, know more, and deal with it the right way.
just my opinion.

No need to be so rude! No one was rude to you! There was a post above this one from one of the members of this forum suggesting the players in question were hacking! So I came in to defend that was not the case. That was all. TraceyFitz is genuine and now knows who I am and she has come in to say pretty much what I did thats all. She has said very little apart from the fact a solicitor is involved which I'm sure is the case in all players affected and she is not going to jeopardise that by giving away too much information on her case.

And yes, sky should be bashed.Their behaviour has been appalling.

[A Passer By]

Lets see it! =D

I mean- this is the same post as the one above it. :/ Just with a dude saying he's from Ireland.

Again, I'm quite sorry to be the skeptic. But now there are two posters who's only post on CM has been /this/ ongoing thread with information they claim to have.

No proof. Just bashing Sky.

Look, I'm as much for an old-fashioned Internet Mob just like any other nerd. I just want to see the proof in front of me. Honestly, I think its tme for Sky to weigh in here at CM.

No one is being an internet mob, two people is hardly a mob. You people were looking for answers. A user on here posted this thread on the sky vegas page on Facebook some days ago and I have been following it (or lurking in your forum speak) When someone comes in and gives you the player side of the coin you go all sceptical. Thats all I gotta say on the matter. Tracey I'm sure can take it from here now she's found the thread (if she wants to which I doubt she will after the previous comment about shutting her piehole!)

[vinylweatherman]

I am a woman actually, a mother, i dont know who that poster was, i am not long home from the hospital with my little girl. The proof has been given to the solicitor who is dealing with the situation and has all the proof. I am not going to broadcast it on here when he is dealing with it. I dont really mind you disbelieving me really all that matters is that I know and my family knows and the solicitor. Sky are well aware as well. I am not bashing sky if you were in my shoes you would want your winnings also.

SKY are also on shaky ground for removing money from your bank having paid it in. You should ask your solicitor whether this is a separate "offence" as they have dealt with the dispute by taking the money from your bank without your permission, rather than taking the complaint through proper channels. This is not a "banking error" where a wrong amount is transferred and recalled, this was a legitimate transaction at the time, after which subsequent investigation caused SKY Vegas to believe it was not owed. In such circumstances, I believe they have to ask you for permission to get the money back, or take the dispute to arbitration or a court.

Given that the new gambling laws made such debt enforceable in law, and SKY is a UK company, your solicitor is the best option. We are curious to know the details of exactly how this malfunction manifested during play, and how the individual bets presented may even have a bearing on your case. If you simply got frequent winning combinations, but were paid correctly according to the paytable, and there was no obvious sign that the game was non randomly "win streaking", you would have a good case, and SKY would have to go into quite some detail about the inner workings of the game in order to convince the court of a malfunction. For smaller sums, I am sure they would have paid up rather than have this information made public. They may even offer an out of court settlement through your solicitor in order to keep commercially sensitive game information away from public view. Do not appear TOO eager to accept their first offer, unless it is for the full amount.

I would be absolutely mad with anger if I had won such an amount where it appeared everything was genuine, and I was just lucky, only to find "malfunction" was pulled out of their hat (or other orifice) a few days later and the whole amount confiscated.

The fact that out of all the Euro accounts, such a small number of players were affected in such a staggering manner is very curious indeed given the broad "fundamental technical malfunction" that is the official explanation. Suggestions that this was a "hack" or "emptier" that only works under a very specific sequence of events will persist, but in order to win, Sky Vegas will have to prove it to a judge.

[jenniferfrench]

No need to be so rude! No one was rude to you! There was a post above this one from one of the members of this forum suggesting the players in question were hacking! So I came in to defend that was not the case. That was all. TraceyFitz is genuine and now knows who I am and she has come in to say pretty much what I did thats all. She has said very little apart from the fact a solicitor is involved which I'm sure is the case in all players affected and she is not going to jeopardise that by giving away too much information on her case.

And yes, sky should be bashed.Their behaviour has been appalling.

Absolutely. I wouldn't waste my time "Sky bashing" (such a tabloid term to try to discredit people with a genuine grievance) if it wasn't for the way they have treated numerous customers over this issue.

I know I'm repeating myself but the way players and their opinions have just been completely airbrushed from the Sky vegas Facebook is scandalous and speaks volumes about the ethics of this organisation.

A lot of what the two above posters ("Passer By" and "Tracey") have said here WAS posted on the Sky Vegas Facebook before being deleted.

[LaHutti]

No need to be so rude! No one was rude to you! There was a post above this one from one of the members of this forum suggesting the players in question were hacking! So I came in to defend that was not the case. That was all. TraceyFitz is genuine and now knows who I am and she has come in to say pretty much what I did thats all. She has said very little apart from the fact a solicitor is involved which I'm sure is the case in all players affected and she is not going to jeopardise that by giving away too much information on her case.

And yes, sky should be bashed.Their behaviour has been appalling.

I don't see where I've been rude, and especially not to you, as I have not even spoken to you.
I merely stated the opinion, that the player (Whom I was talking to), could potentially hurt her case by posting about it on public forums, since she has a soliciter already working on her case, and I certainly stand by that opinion.
You can bash away all you want, for all I care, mr. Passer By.

[Seventh777]

Thanks for those who have posted just how much money these wins involved, from what I can see we have two players whom accumulated wins of over 868,000 Euro`s, an average return of 434,000 Euro`s per player, it is reported there were 6 players in total, so taking what little evidence we have it is suffice to say that the amount won could be around 2.6 million Euro`s, let`s skim over the sparse evidence.......

1). There are many casinos that have the slot in question in their portfolio of slots, as of yet there are no other casinos reported to have suffered this malfunction, so it appears that Sky Vegas was the only casino affected.

2). All six players were using Euro`s as their default currency.

3). All were playing the exact same slot at identical times using hit and raise strategies, using Euro`s.

4). Sky Vegas are the only entity whom knows those affected betting patterns and possible irregularities - Including bet stakes and games that would be played during a normal session for them.

5). When registering at any casino it is written in their respective T&C`s that monies won resulting from software malfunctions will be null and void.

6). The above includes hacking also.

7). There would have been a cooling off period between the time of withdrawal and the confiscating of funds by Sky Vegas, during this time the players who won would be in a state of euphoria after a once in a lifetime win of this magnitude, although it is not mandatory to post screenshots of wins totalling upto and over of half a million Euro`s, it is pretty much par for the course that these wins could be broadcast all over the internet curtsy of gambling related websites or the main Sky site, were there any screenshots of these hits posted anywhere?, if so, where?

8). Of course it is possible that this odds defying anomaly could have occurred perfectly legitimately, but, were there other players playing the exact same time using other currencies whom were not affected (this appears to be the case as they have listed this as a preference), thus causing Sky security personnel to have grave enough concerns to confiscate winnings pending an official enquiry?.


This scenario can only have 3 possible endings........

A). It was a software malfunction meaning that Sky were well within their rights to confiscate the winnings (check their T&C`s).

B). It was not a case of a software glitch or hacking - Players will receive their winnings.

C). It was proved to be that the relevant wins were induced via some form of hacking.

As bad as this case appears, Sky are well within their rights to have taken the course of action they have undertaken.

[A Passer By]

I don't see where I've been rude, and especially not to you, as I have not even spoken to you.
I merely stated the opinion, that the player (Whom I was talking to), could potentially hurt her case by posting about it on public forums, since she has a soliciter already working on her case, and I certainly stand by that opinion.
You can bash away all you want, for all I care, mr. Passer By.

Oh okay, maybe you've been brought up to believe that telling someone to shut their piehole is good manners. My bad