BetFred - Resolved

[Nate]

The Senior Manager has resolved the issue and acknowledged the complaint. I am glad to report that this issue is now resolved.

Nate

[Betfred]

Hi There,

Just wanted to thank Nate/The 'Mesiter for marking this thread as 'resolved' although clearly I accept that Nate is not happy and this hasn't been resolved to his satisfaction...

One additional point of feedback that I can offer regarding Nate's experience regards his account being locked for verification mid-session. This was clearly one of the factors that caused upset so I wanted to clarify the circumstances under which this happened.

The account was locked for verification by the Security team and not by either the Casino or VIP management. Like all gaming companies I have worked at; the Betfred Security Team is kept separate from the rest of the company - literally a separate department outside the the standard structure.

This is done for several reasons but principally to allow them to operate and investigate effectively. As a result of this, they did not have sight of the fact that Nate was in the middle of playing there and then when they locked the account.

This is something we will look to improve on in the future to allow the Security Team to do their job whilst avoiding unnecessary or poorly timed disruption to our players.

Cheers

[hucorte]

My experience with Betfred has always been the best. Great Live Chat. It´s practically 24/7 available. I just cashed out and the money was in my ewallet in a couple of hours. Fantastic Casino. Kudos to Betfred.

[xxshepxx]

Happened to me when I joined too.

I was in the middle of playing and boom locked out, had to call to authorise my account.

Pissed me off no end at the time, locking me away from MY money.

Had I been aware of the 'meister forum back them I may have complained, but it's all water under the bridge now.

I don't play there anymore as I got annoyed with never being able to log in, I seemed to constantly have problems.