BetFred - Resolved

[threescatters]

for me that happens sometimes on instant casino at paddypower. if i open and close the game a couple of times at the start until i get a "good" connection then that solves it.

best way to solve it is to play the paddypower download casino which is all the playtech games. no connection issues then.

[steveh35]

I have tried PaddyPower. The rep is good and responds to queries. The only issue I am having is slow spinning reels. Its painful to play and I have even sent a trace to Playtech to figure out where the problem lies. In any event, they can't find the problem and I saw something mentioned by another poster concerning the same issue.

Although PaddyPower is slow, I still deposit and play there. Id rather have slow spinning reels and good service than shoddy service and support. I am surprised through all this time that nobody has come out and said that they received awesome service from Betfred...

Nate

I have swapped from betfred to Paddypower they offer better odds on sports the website layout is easier to use trying to find a horse race on Betfred is a nightmare on Paddy power just click next five races. Also Betfred I have reached the reward bonus but it will not let me claim I find Betfred so slow to load pages. The only reason I would go back to Betfred is they have better lottery odds. I do find Paddypower customer services bad I asked them twice why they are not offering a certain football bet i like and they respond i got was "We are just customer services I do not deal with making betting odds" and an email response of "email me back with the odds you would like I will look into it".

[Nate]

Thanks for all the Feedback and replies fellow members. I don't anticipate anything to change there in the near future and judging from all the comments and experiences which have all been Negative thus far - in terms of their service, it illustrates that I should not be playing there to begin with.

To be honest, I RARELY publish a thread about a Casino, unless I have tried to resolve the issues I'm having.

People sometimes wonder why I'm so in love with 32Red - This is exactly the reason. I would never have been treated like this there - Goes to show why only 1 Casino is receiving the awards while others are more busy pissing their customers off and ensuring they don't return.

Cheers,

Nate

[Betfred]

Afternoon Guys,

Just wanted to thank Nate for giving me the opportunity to respond - I'm sorry that we weren't able to find away to make him happy with his experience of Betfred Casino.

In terms of the response times mentioned then I'm happy to confirm that the service we delivered was well below standard and we accept this. Nate is correct that the previous casino manager had moved on and whilst we of course try and limit the impact this has on players and communications we clearly got this one wrong.

Although I'm from the Betfred marketing team I've taken on the logins for this account whilst the current casino manager gets his feet under the table. This hiatus between who was taking on the 'Meister forum role was the reason for the unacceptable delays but for the foreseeable I'll be doing my best to respond in good time to anything.

As I work in marketing the impact of poor service on customers is clearly or paramount importance to me and I will be passing on all comments highlighted in these issues to the respective managers.

All the best

Anthony

[chuchu59]

Nice to see you respond Anthony. This forum is an accurate barometer on how casinos treat their customers. It does seem Betfred is slipping quite fast so you are likely to have your hands full in no time.

[dazlazz]

Betfred - 'the bonus king' - or soo the marketing team have been advertising for years - the bonuses are only really applicable for horseracing yankees/mutliple bets i.e. you need to pick at least 4 horse winners to really get anything out of the bonuses!!

As regards their casino product...from what I can recall they have been looking for a decent Casino Manager for years....so if they have a new Manager in place, its fair play for him/her to have a fair crack of the whip and try and improve their entire casino experience!

FAO new Betfred Casino Manager - sit on these forums if you have time, rather than letting a rep deal with casino issues.

Regards,

Daz

[Jasminebed]

I've been playing with Bet365 for a while now. I've been very happy with all my dealings with support, including an issue that received a response from the Casino Manager (and I'm a low roller). While the bonuses are not large, there's usually one available to me for slots if I ask (and sometimes I'm offered one even if I don't ask). I feel the comp points are fairly generous for online, and require no playthrough when you cash them out.

I've not played as often since my favourite game, Ultimate Fighters is no longer on the playtech platform.

I've tried Omni, but I had those slow spinning reels and didn't get full screen. I am impressed with their handling of TemperanceFox's recent issue however.

[Nate]

I have been in communication with Betfred and I would just like to report back on the issue:

I thought that it would only be fair for me to give the Casino the opportunity to rectify what was incorrectly done. I was referred to a VIP rep by the CM Rep Anthony.

I have emailed the rep and reiterated the reasons for my dissatisfaction. The VIP Rep has been very responsive in engaging me with regards to my complaint.

I have tried to resolve the issue and have pointed out obvious fails that have lead me to be dissatisfied. Whilst some of the issues were being acknowledged it pains me to see that blame is shifted from the Casino to the Security Department.

In a nutshell:

Betfred Messed up and its quite sad that they will not have the integrity to try to even rectify the issue. I sincerely cannot understand that they would literally believe that I was 'Compensated' by means of Non - Cashable bonuses (for previous deposits) and that everything is alright. All they have said was that they have addressed the issue with the relevant departments.

If I cannot take the Reps word for what I could expect, why do I even bother contacting them? I gave them the benefit for the communciation fails - Then the benefit for the failure to credit bonuses.

I told the Rep last night that I was in the process of playing and very importantly playing for the Feature. I progressively up my bets and IF I do not hit the feature, I WILL deposit and continue until I do with a bigger bet size - That's how I play. I have done this many many years and have had big hits like you see in the Winner Screen shots for $5000 +. I'm not implying that I would have had a big hit, but pumping 200 pounds into a slot with a specific goal in Mind ' Get the feature or go broke' and being thrown out without being given the opportunity to complete the session is where my issue lies.

Its akin to playing a Slot in a B&M and then after pumping in a few $$$ getting dragged away from the machine and thrown out of the casino with a banning for two days. I don't believe they have the integrity to refund my play for their haphazard handling of the issue me so I have decided to close my account (Which has already been done). In the end, you all know that I play a lot and its the principal of the matter here - Not the money. Own up and admit you messed up every step of the way but also take your customers into consideration - Its not all about the Casinos Pocket.

This post is in no way intended to Coerce the Casino into giving me something - Its about ethics and integrity. In every instance they messed up and even fail to acknowledge the consequences of their actions and have the nerve to offer me a deposit bonus and say I would be looked after if I played more???? For me this is a dismal FAIL.

Cheers,

Nate

[Nate]

I would like to report back that a Senior Betfred Manager has contacted me regarding the issues experienced. I have been in communication with him after he intervened during communication with the original VIP rep.

He has read the correspondence between myself and the rep and looked at the reasons for the complaint. I will post once I have concluded communication.

Nate

[vinylweatherman]

I have been in communication with Betfred and I would just like to report back on the issue:

I thought that it would only be fair for me to give the Casino the opportunity to rectify what was incorrectly done. I was referred to a VIP rep by the CM Rep Anthony.

I have emailed the rep and reiterated the reasons for my dissatisfaction. The VIP Rep has been very responsive in engaging me with regards to my complaint.

I have tried to resolve the issue and have pointed out obvious fails that have lead me to be dissatisfied. Whilst some of the issues were being acknowledged it pains me to see that blame is shifted from the Casino to the Security Department.

In a nutshell:

Betfred Messed up and its quite sad that they will not have the integrity to try to even rectify the issue. I sincerely cannot understand that they would literally believe that I was 'Compensated' by means of Non - Cashable bonuses (for previous deposits) and that everything is alright. All they have said was that they have addressed the issue with the relevant departments.

If I cannot take the Reps word for what I could expect, why do I even bother contacting them? I gave them the benefit for the communciation fails - Then the benefit for the failure to credit bonuses.

I told the Rep last night that I was in the process of playing and very importantly playing for the Feature. I progressively up my bets and IF I do not hit the feature, I WILL deposit and continue until I do with a bigger bet size - That's how I play. I have done this many many years and have had big hits like you see in the Winner Screen shots for $5000 +. I'm not implying that I would have had a big hit, but pumping 200 pounds into a slot with a specific goal in Mind ' Get the feature or go broke' and being thrown out without being given the opportunity to complete the session is where my issue lies.

Its akin to playing a Slot in a B&M and then after pumping in a few $$$ getting dragged away from the machine and thrown out of the casino with a banning for two days. I don't believe they have the integrity to refund my play for their haphazard handling of the issue me so I have decided to close my account (Which has already been done). In the end, you all know that I play a lot and its the principal of the matter here - Not the money. Own up and admit you messed up every step of the way but also take your customers into consideration - Its not all about the Casinos Pocket.

This post is in no way intended to Coerce the Casino into giving me something - Its about ethics and integrity. In every instance they messed up and even fail to acknowledge the consequences of their actions and have the nerve to offer me a deposit bonus and say I would be looked after if I played more???? For me this is a dismal FAIL.

Cheers,

Nate

I have had this playing Fruit Machines, and it is corrupt practice. This is beacuse the games are compensated, and if you are down, a certain percentage is held back in a "pot" and the game will eventually return to it's RTP by going on a "streak". A corrupt practice was to watch someone chasing this streak, and then have them thrown out on false pretences, and then the perpetrator would go on the machine and take out this "pot". Often, it is staff or the owner of the premises. It is more common in places like pubs where you are not one of the regulators, and also at places like fairgrounds and small arcades. It is unlikely to happen at big resorts and places like motorway service stations.

Whilst it may generate the same anger when it happens online, there is no scam as the slots are random, and do not build pots to be taken out by other players. Where games do have a progress towards a feature that is gained by collecting items, this is account specific, so that other players cannot come along and take your personal "pot". Online, it is about superstition, and perceived to be tactics aimed at breaking someone's run. The same is done in B & M casinos, where a player on a winning streak is repeatedly distracted by being plied with free drinks, excessive changes of cards and dealer, and being told the table is closed and to move to another.

If the security department is to blame, it is STILL the casino's fault, as they employ this department, not the player, nor the regulator. By blaming their own security department, they have simply blamed themselves.