32 RED - No wonder they are so highly thought of

[AudiManinBoro]

I wondered who had been stealing al my luck lately lol Congrats Ive had 3 reels turn wild before but never the 4 one lives in hope lol

[Nifty29]

The examples below are a good example of how we need to be patient and allow the forum rep some time to sort things out.

The OP has gone from "they're great" to "they're not great" to "they suck and I'm going to make several complaints blah blah" back to "top notch service they're wonderful".....all in the space of 12 hours.

IMO the absolute least you can do, especially when dealing with the top tier of operators, is give them a minimum of 24 hours to get it sorted. The OP could have saved themselves all of this hassle if they had asked for the method to be changed to skrill going forward, instead of waiting until the next withdrawal. The OP admitted it has happened a few times lately, so they knew it was highly likely to happen again, so why not get it sorted beforehand (or use skrill instead of ukash to begin with) rather than throw a fit and giving them no time to work it out.

You know these guys are legit, but mistakes do happen, and you know they will sort it out ASAP, so why carry on like a two-bob watch? I just don't get some people.

I also finally won at their casino. I don't feel that its so easy getting wins at 32red.
My money always goes like blowing dust. No matter how i play.

But did manage to win and withdraw 200$ yesterday.

Now cashier came back to me again >>

Hi xxxx,

Account – 32RE00xxxxx

Thanks for your email.

As previously advised we have to comply with banking procedures and return all withdrawals back to the original method of deposit.

You deposited by card ending xxxx therefore $200.17 USD will be sent to your card ending xxxx today; please allow 3 to 5 working days for the card issuer to process.

Should you require any further assistance, please do contact support@32red.com help is available 24/7 everyday of the year.

Kind regards,

Diane
Payments Executive
32Red
Second to none

I have now had several emails with them.
My last 2 deposits was UKASH, 20£ and 15£.
But 3 deposits before that was with Skrill/moneybookers
50$,50$ and 66$.

So how come they wont pay me back to Skrill/moneybookers.
I have made loads deposits with this in past.

I though they honour their customes in best interest. And pay with prefered method.
Yes i had only made visa card deposit last several months then yes I would understand this.

But the second answer here does not sound like 2nd to none in my ears

Now I have to wait up to 5 days for them to reach my bank. I spoke to Live chat as well who was kind to flush withdrawal.
But also instructed them to please speak with cashier. To please make sure money would be sent to my Skrill account.
As I wished to deposit tonight and play with a bonus. I can't do that either now.

Hi I have pm the official REP here which is the Director. When trying Steve it says he can not receive more PM's.
Maybe he is busy with other complaints???

From my point of view BAD start for 32red this year.

I will be making seperate complaint thread about their way to handle withdrawals.
This is NOT the first time they have let me down and made mistake.

Last time they did it as well, made excuses not to pay me on moneybookers/skrill.
But saved it last second to get some of it paid to my moneybookers. Despite all should had gone there.

I have checked my account and it states proccesed to visa card....

Nothing seems to be done there.

Also all my emails IGNORED!! Bad business practise 32RED!!

Hi guys.

Just wanted to give update on this Path / Pat from 32Red is now looking into my issue in regards to their failures with my withdrawals in past and the last one.
So very nice top notch service from 32Red you can fool them there

And guess what just happened?? though I would make some deposits as luck finally seems to going my way at 32RED...

Looks at this amazing winning screen shot

I managed to his freespins bonus 3 times. First with 1,20$ bet, then upped to 2$ bets and after that upped to 2,40$ when i hit this beaty :P
Just made 300$ new withdrawal. Lets see if hits my Skrill account

Attachment 31199

That is an awesome hit, Congrats
As much as I agree that 32Red is top notch, this specific win hardly has anything to do with the casino itself tho.

Maybe not, but way to pee on the man's cornflakes

[Slotster!]

Anyone seen the new ads (following on from the 'gambling potatoes' theme)?

They're mental the lot of them.

Great hit btw, nice one

[Seventh777]

Anyone seen the new ads (following on from the 'gambling potatoes' theme)?

They're mental the lot of them.

Great hit btw, nice one

Yep, seen them, I fell in love with the souped up tractor lol, although i`m somewhat concerned that a company sponsoring a Welsh football team uses sheep in their adverts .

[PaaskeDKnowUK]

The examples below are a good example of how we need to be patient and allow the forum rep some time to sort things out.

The OP has gone from "they're great" to "they're not great" to "they suck and I'm going to make several complaints blah blah" back to "top notch service they're wonderful".....all in the space of 12 hours.

IMO the absolute least you can do, especially when dealing with the top tier of operators, is give them a minimum of 24 hours to get it sorted. The OP could have saved themselves all of this hassle if they had asked for the method to be changed to skrill going forward, instead of waiting until the next withdrawal. The OP admitted it has happened a few times lately, so they knew it was highly likely to happen again, so why not get it sorted beforehand (or use skrill instead of ukash to begin with) rather than throw a fit and giving them no time to work it out.

You know these guys are legit, but mistakes do happen, and you know they will sort it out ASAP, so why carry on like a two-bob watch? I just don't get some people.









Maybe not, but way to pee on the man's cornflakes

I am really starting to get VERY tired of you Nifty. Always constant on my back. Either you know everything. Or else you complain no matter what post I do.... Could I please request you to stop this. And take it to PM instead?

The reason for my frustration, was the problem with my withdrawal. As they should had sent it to Skrill. But they said my last deposit was made with Visa card, which was no true. At same point they said sent back to Visa card.

You have to understand that, its easy to get frustrated when you finally win. And then something goes wrong with the withdrawal.
I would not had complained if it had taken 48 hours for money arrive at my Skrill account.
Reason was it had been sent to my visa card and 3-5 days would take.

Why am I not allowed to express my feelings when something does not go right Nifty???
If you check anywhere I post if its been complains. Then I am quick there to rectify this by given the praise deserved. Or expressing my appreciation

Also Nifty you are wrong in what you say as well. I should had used Skrill as withdrawal method??? I have it set as my prefered method.
And also made withdrawal with Skrill. At same time when I went to live chat and got it flushed. They helped and sent to cashier. To make sure making it go to my Skrill account. Nice try put me in bad light though Nifty

But have just had a big shock ??? Top Class service from 32RED !!
I have a feeling PATH/Pat made a wonderfull thing here. Thank you so much!!!

577959124 30 Jan 12 11:38 Receive Money from moneybookersgbp@32red.com 191.48 processed 534.02 ID 382_10323927
577958781 30 Jan 12 11:37 Receive Money from moneybookersgbp@32red.com 127.76 processed 342.53 ID 382_10323928

Even the already proccesed visa card withdrawal has been sent to my Skrill account.
And new withdrawal of 200$ I made 2 hours ago also recieved.

Also sorry I thanked Nifty. But it was supposed to had been for LaHutti's post about cornflakes :P where did his post go??? its nowhere in this thread suddenly

[PaaskeDKnowUK]

Also very nice email from 32red recieved.. Try have a read Nifty and see where I went wrong??
Also for anyone to see here. I do want to give praises when deserved. I don't just post here at casinomeister when something is against me.
And Nifty should know that, Seems like only interest is to chase me every time I have posted something. Not sure but was it not Nifty which has been told couple of times, to stop acting like a moderator here at forum? Or have I mistaken him with someone else?

Hi xxxxxx

Thank you for your email

Firstly please accept my apologies for any inconvenience that may have been caused by your withdrawal being processed to a method other than the one requested. I have reviewed your transactions on your account and can see that you did indeed deposit with both Ukash and Moneybookers last on your account and so your withdrawal could have been processed to your Moneybookers account for you. I can now confirm that along with your recent withdrawal of $300.00 we have now processed your withdrawal of $200.17 back to your Moneybookers account for you as well. Again please accept my apologies for the inconvenience.

If I can be of any further assistance please do not hesitate to contact me.

Suzanne
Payments Team Leader
32Red
Second to None

[Nifty29]

I am really starting to get VERY tired of you Nifty. Always constant on my back. Either you know everything. Or else you complain no matter what post I do.... Could I please request you to stop this. And take it to PM instead?

The reason for my frustration, was the problem with my withdrawal. As they should had sent it to Skrill. But they said my last deposit was made with Visa card, which was no true. At same point they said sent back to Visa card.

You have to understand that, its easy to get frustrated when you finally win. And then something goes wrong with the withdrawal.
I would not had complained if it had taken 48 hours for money arrive at my Skrill account.
Reason was it had been sent to my visa card and 3-5 days would take.

Why am I not allowed to express my feelings when something does not go right Nifty???
If you check anywhere I post if its been complains. Then I am quick there to rectify this by given the praise deserved. Or expressing my appreciation

But have just had a big shock ??? Top Class service from 32RED !!
I have a feeling PATH/Pat made a wonderfull thing here. Thank you so much!!!

577959124 30 Jan 12 11:38 Receive Money from moneybookersgbp@32red.com 191.48 processed 534.02 ID 382_10323927
577958781 30 Jan 12 11:37 Receive Money from moneybookersgbp@32red.com 127.76 processed 342.53 ID 382_10323928

Even the already proccesed visa card withdrawal has been sent to my Skrill account.
And new withdrawal of 200$ I made 2 hours ago also recieved.

Also sorry I thanked Nifty. But it was supposed to had been for LaHutti's post about cornflakes :P where did his post go??? its nowhere in this thread suddenly

I don't care what you're tired of to be honest. I post my opinion, just like you do....and I will continue to do so and will not be told what to say by you. Also, I won't be sending you PMs every time I want to say something that relates to you. Sorry.

The point I was making, which you ignored, was that instead of posting every time some little aspect of the issue changes, and passing judgement on 32red that changes according to each little change, you could have just contacted the rep and given them 24 hours to sort it out.

If you had have been patient and reasonable, this whole thread could have been about your nice win and how 32red helped you out to resolve an issue. The whole problem was sorted in about 14 hours. The casino did not deserve to bear the brunt of your rantings IMO.

Don't make this a personal thing because it isn't. If you can't accept other's opinions, then maybe you shouldn't post in public fora. If you just want people who agree with you to post, then start a blog.

Re: the moderator stuff.

I've been warned a couple of times....in 12 years. I accepted the criticism each time.

If I am moderating, I'm sure the moderators will moderate accordingly.

FYI telling me that I can't post in reply to you, but rather insisting that I PM, is called moderating.

Your statement that I'm following you or whatever....very amusing. Feel free to provide some evidence to back that up, or apologise. If I've commented on your post/s, then it will be about the issue you raised, and whether I agree or disagree. Correct me if I'm wrong, but I thought that's what forums were for.

[Pinababy69]

I am really starting to get VERY tired of you Nifty. Always constant on my back. Either you know everything. Or else you complain no matter what post I do.... Could I please request you to stop this. And take it to PM instead?

The reason for my frustration, was the problem with my withdrawal. As they should had sent it to Skrill. But they said my last deposit was made with Visa card, which was no true. At same point they said sent back to Visa card.

You have to understand that, its easy to get frustrated when you finally win. And then something goes wrong with the withdrawal.
I would not had complained if it had taken 48 hours for money arrive at my Skrill account.
Reason was it had been sent to my visa card and 3-5 days would take.

Why am I not allowed to express my feelings when something does not go right Nifty???
If you check anywhere I post if its been complains. Then I am quick there to rectify this by given the praise deserved. Or expressing my appreciation

Also Nifty you are wrong in what you say as well. I should had used Skrill as withdrawal method??? I have it set as my prefered method.
And also made withdrawal with Skrill. At same time when I went to live chat and got it flushed. They helped and sent to cashier. To make sure making it go to my Skrill account. Nice try put me in bad light though Nifty

But have just had a big shock ??? Top Class service from 32RED !!
I have a feeling PATH/Pat made a wonderfull thing here. Thank you so much!!!

577959124 30 Jan 12 11:38 Receive Money from moneybookersgbp@32red.com 191.48 processed 534.02 ID 382_10323927
577958781 30 Jan 12 11:37 Receive Money from moneybookersgbp@32red.com 127.76 processed 342.53 ID 382_10323928

Even the already proccesed visa card withdrawal has been sent to my Skrill account.
And new withdrawal of 200$ I made 2 hours ago also recieved.

Also sorry I thanked Nifty. But it was supposed to had been for LaHutti's post about cornflakes :P where did his post go??? its nowhere in this thread suddenly

I think what Nifty was trying to say is that 32Red is in a class of its own. They don't win casino of the year every single year because people win more there than elsewhere, or because they NEVER have a glitch in a system or payout or whatever. They win because of how they deal with the odd mistake that crops up....quickly and efficiently. And I would daresay that 99.9% of the time the customer ends up being MORE than satisfied with the outcome. I understand why you were upset...I've had it happen to me also. As the saying goes.....shit happens. But I think that once again, Pat has proven how they go above and beyond any other casino to make sure it got looked after. Try having this happen at almost any other casino on the net, and see how long you wait for resolution, or even for an answer for that matter.

So I think Nifty's point is that given 32Red's track record in these cases, the appropriate thing to do would have been to give Pat time to sort it out for you..rather than stating how they are over rated, or that you were pissed with them or whatever. I do get the need to vent...but honestly, I've been a player here almost since they opened with just the one casino. You will always be looked after.

Sorry Nifty, just drinking the first java, and just saw your reply.

Congrats on your wins Passe, and also to the OP. Awesome hit on IR...and welcome to the four wild club!!

And to Slotster....mental? The lot of em? LMAO...you're not just figuring that out now are you?

And now I am off to load a couple bucks on my CC and see if I can get a screenshot of my own!

[shahran84]

Nifty is very fierce *hides* :x