INETBET None responsive Need help CM!

[Jf092]

Hi everyone,
As I know it is my first post I am simply coming to you requesting for help. I deposited tonight at inetbet and did not realize that i had claimed a deposit code before I deposited. I have no played anything, but want this deposit code removed so there are no restrictions applied. I have contacted INETBET on multiple occasions and have not heard back in 4 hours. I do not understand what is so difficult for them to simply remove a deposit code or even respond to my emails. Does anyone have any clue how to remove the stupid deposit code I claimed before my deposit?

Thanks for your help CM

[dinahbrand]

Can you play somewhere else until they reply? You may have a long wait. I have given up on RTG.

[Jf092]

ah bummer, no depo'd my last 150 and the sons of guns will not answer me! driving me nuts

[chuchu59]

My experience with them is that they are quite reasonable on such issues and since you havent commenced playing they will regard this as a mistake and remove the coupon, bonus and all associated requirements.Normally, 4 hours is nothing but since you are itching to play every minute counts.

[Jf092]

Exactly, spot on my friend! Last night I had all my docs ect verified, well it came time to deposit and I won....Outstanding right? Not so much...They did not upload it into the system apparently and it was denied and they took over 24 hours to respond hence I Lost it all

What has happened to customer service?!

[all4greed]

Give it another couple hours. If no response, forward the message to them with SECOND REQUEST (all caps) behind your subject line. Works every time for me.

[shaggy5500]

It is simple, they let you wait and hope you make a few bets, then you bound to the pt. Inetbet claims to have great support but it is seriously lacking and they dont care that players want better support. I'd suggest you look elsewhere as games at Inetbet are extremly tight.

[Nifty29]

There is an 8 hour window where they do not have support working.

You will receive a reply soon.

I think 4 hours is too soon to be posting complaints.

I'd suggest you look elsewhere as games at Inetbet are extremly tight

.....based on?? The fact you didn't win?

Suggesting to others to stay way just because YOU haven't cashed out etc is unreasonable.

If I listened to everyone who said "xxx casino is tight" I wouldn't have anywhere left to play.

Maybe you could ask the casino for your personal RTP and post it?

[chuchu59]

Exactly, spot on my friend! Last night I had all my docs ect verified, well it came time to deposit and I won....Outstanding right? Not so much...They did not upload it into the system apparently and it was denied and they took over 24 hours to respond hence I Lost it all

What has happened to customer service?!

I dont really follow you. My understanding is you claimed a coupon and subsequently forgot it when you made a deposit. You noticed there were wrs attached and since you hadnt started playing you emailed support to remove the coupon but they didnt respond even after 4 hours. So what's with the 24-hour non-response you stated above. Can you kindly clarify?

[ksech]

Exactly, spot on my friend! Last night I had all my docs ect verified, well it came time to deposit and I won....Outstanding right? Not so much...They did not upload it into the system apparently and it was denied and they took over 24 hours to respond hence I Lost it all

What has happened to customer service?!

You are now trying to blame the casino because you played back the money you won instead of letting it sit until you could get it striaghtened out? Then you picked a bonus and made a deposit, but decided you didn't want to play with a bonus afterall? Have you tried to contact the casino rep here?
'
I'm really confused by your first and third posts. If you were so unhappy with their response time why did you deposit again instead of playing at a different casino?