INETBET None responsive Need help CM!

[footdr]

The OP is saying they want to have a bonus REMOVED before playing. They'd claimed the bonus before but hadn't deposited and then forgot about it, then when they deposited the bonus became active. If they start to play, they're pretty well stuck with playthrough and terms of the bonus.

You are correct and that is why I advised how to cancel the "coupon" by clicking on "coupon details".

[AudiManinBoro]

You are correct and that is why I advised how to cancel the "coupon" by clicking on "coupon details".

I believe the option to cancel is ONLY available before a deposit has been made. In this instance this wasnt the case and for my 2 cents worth, its an issue support should have been able to rectify within MINUTES! If this had happened ay 32 Red do you realy think you would still be sitting there 4 hours later with this problem? We all know the answer. Good customer support is extremely important. In this area Inet was, is and always has been extremely poor.

[Mouche12]

I believe the option to cancel is ONLY available before a deposit has been made. In this instance this wasnt the case and for my 2 cents worth, its an issue support should have been able to rectify within MINUTES! If this had happened ay 32 Red do you realy think you would still be sitting there 4 hours later with this problem? We all know the answer. Good customer support is extremely important. In this area Inet was, is and always has been extremely poor.

I fully agree, and seriously, should this not be a reason to remove Inetbet from the accredited list?

[Nifty29]

I fully agree, and seriously, should this not be a reason to remove Inetbet from the accredited list?

You want bryan to remove inetbet from the accred list because they took more than 4 hours to answer your email?? Seriously??

I would submit a PAB. Do you need the link?

[iNetBet Promos]

Hi All,

As an update I have received no PM as of yet.
However I have managed to locate an account which I believe is that of the OP.

We checked and all emails were replied to. The coupon was removed from their account as requested.

We received another email a few hours back and the client was told that the coupon had been removed some 5 hours prior. It seems they had not checked their account.

The player asked for a coupon to be removed and this has been implemented. I can't really see what more is to be done here.

Best Regards
iNetBet Promos

[Nifty29]

Hi All,

As an update I have received no PM as of yet.
However I have managed to locate an account which I believe is that of the OP.

We checked and all emails were replied to. The coupon was removed from their account as requested.

We received another email a few hours back and the client was told that the coupon had been removed some 5 hours prior. It seems they had not checked their account.

The player asked for a coupon to be removed and this has been implemented. I can't really see what more is to be done here.

Best Regards
iNetBet Promos

Thankyou.

Another case of a complainant being economical with the truth to garner sympathy?

[chuchu59]

Hi All,

As an update I have received no PM as of yet.
However I have managed to locate an account which I believe is that of the OP.

We checked and all emails were replied to. The coupon was removed from their account as requested.

We received another email a few hours back and the client was told that the coupon had been removed some 5 hours prior. It seems they had not checked their account.

The player asked for a coupon to be removed and this has been implemented. I can't really see what more is to be done here.

Best Regards
iNetBet Promos

Maybe you removed the coupon a tad too late ie 241 minutes after request.