Inetbet and Comppoints from deposit confusion

[armygirl]

Hi! I have been lurking for a while and thought i'd post a question while I await a reply from Inetbet.

I've searched the forums for the clarification and I just want to make sure i'm comprehending what i've read.

Situation:

Deposited $50 a few days ago - no bonus. Played a lot and made a hefty cashout. Played the remaining down to $0.

Redeemed my comp points - made some insane wins - went to cashout.

Thinking there would be a wagering requirement/ max, I reveresed the cashout. Read through the regulations. Interpretted the max is for manager bonus, etc, anything that was 'comped' from non-deposit. I recalled reading the forums here from inetbet promos that there was not a max on points accumulated from a deposit. So I proceeded with my cashout.

I received an email from support regarding my initial cashout, and there was a line'to be aware that there is a max withdrawl for non-deposit credits (?). I checked my account and the 2 withdrawls I made from the comppoints (reiterating again that these were accumulated from a deposit) had been reveresed and the new comppoints I continued to accumulate after my initial redemption were now gone.

While mulling this over, i was playing away to cover a 'playthrough' which I have probably covered a few times and then thought i'd write inetbet. I thought i'd post here too before I play it all away..


The only freebie I can think of was .40 from a tournament but that was before the deposit was made; there were a series of deposits made before the $50 "winner".

Is this something I should have addressed or have I misinterpretted the 'no max cashout on comp points from deposits'.?

Any insight will be greatly appreciated.

[all4greed]

I know the wagering requirement for comps is 10x, that's pretty clear. Did you verify with support that you had met that requirement or are you sure you wagered at least 10x?

From my past understanding, I believed max comp cashout was 10x after wagering requirements, but I've been corrected time and time again so I've gone with the flow and think there is no max. Personally, I've never cashed out the full comps after playing - always lose a bit.

This should be interesting...

[Pinababy69]

Inetbet I am sure will clarify...but there is NO max cashout on comp points, as far as I know. The nd max cashouts apply to no deposit bonuses ie. manager bonuses, free chips, manager comps, etc. This has been clarified by Inetbet before on the forum. There is a WR on the comp points, but the max cashout rule should NOT apply.

[Pinababy69]

There are other examples, but I found this one quickly:

http://www.casinomeister.com/forums/...net-comps.html

Hi Stovetopp,

The terms you have posted do not include "comp points". In your example "comps" refers to a credit to an account. e.g a player may say I have had a bad run lately can you please comp me.

Our comp point redemptions do not have a max cash out.

Sorry if there is some confusion. I hope this clears things up for you.

If you have any such queries in the future you can simply email support and they can answer these for you.

Best Regards
iNetBet Promos

Hope that helps, and that you get this worked out.

[armygirl]

I've definately met, if it is applicable to this situation, the requirements. I too read numerous posts for 'no max' on comps accumulated from deposits. In fact, i cut and pasted a quote from inetbet promos when writing to support:


And post #12 in the thread from Inetbet promos. No ambiguity here at all. Comps do NOT refer to comp points. End of story.

Quote Originally Posted by iNetBet Promos View Post
Hi Everyone,
Just to clarify, as pinababy says our "comp points" do not have a max cash out. Other forms of complimentary credits may have a 10x limit as per the rules but this does not include "comp points".
I hope that this clears things up
Best Regards
iNetBet Promos

I know I fall in to that 'no max' category based on what I've read.. i even did the wagering in the event that it would be applicable. I guess i'm just be proactive if there is any loop hole that may be thrown my way or at the very least how to support my query.

[armygirl]

Hey,! I quoted your quote in my email pinababy.

From my POV and even playing the devils advocate, I can't see any reason to dispute my situation. However, If I am correct and i had my cashouts returned in error (and new points removed); I've hopeful that at the very least.. i'll have the points returned.

I wonder if I can bring my thread to the attention of Inets reps just so I have continuity instead of differing people via support?

[XOXOXOXOXOX]

Did you take any non-deposit before you deposited $50 and did you zero it out completely? Most rtg casinos will delete remaining play-thru when the balance drops below $1 but not inet as far as i recall.

[armygirl]

I just checked through my history and the last 'coupon' redeemed was on dec. 31. That was zero'd out. I had a .01, .08 and .40 tourney wins - all zero'd out. I made a bunch of little deposits, then did the $50. No bonuses on any. All deposits were zero'd until the last one.

[Nifty29]

Something doesn't sound right here.

Either inetbet have (unusually) made a blatant error, or we aren't getting the full picture. Alternatively, the rules may have changed.

What kind of "insane" wins are we talking about and which game did you play (if you don't mind answering of course)

The fact that the cashouts were reversed tells me its a playthrough issue on the comp points. AFAIK only slots and keno are allowed for wagering so the games you played could be relevant.

[armygirl]

I'm hoping it was an error. I'm looking through my history, etc to see if maybe I missed something? That's also why i'm posting to see if there's any insight to something I should be looking for. It was when they said the 'max cashout on non-deposit comps' that I started thinking about and went through my history, etc. I wasn't playing a bonus chip.

The first win from the initial deposit was on bunko bonanza, on the bonus round, I hit .. I think it was $14,000. I started at small increments and when i worked it up to over a $1000 I thought for giggles i'd max it out.. then POOF. I got it up to $20,000+. Cash out one of (10,000)..that's in the works. played and played and zero'd out.

Prior to my $50 deposit I had 48 in comp points that accumulated from the previous mini deposits. With the big win, I then accumulated enough to have over $600 in comp point redemption.

Playing away at $1-$5 bets on Cesar's Empire. I worked it up over a $1000. I went to get a coffee, came back and thought i'd just go for fun and up'd to $20. hit the bonus, and twice in the bonus round got all the lady's so 2 x wins of 16,000 totalling over 32,000.

needless to say, i was stunned.

it was at this point, remembering reading about a no max on these particular comp points, I did a couple cashouts and continued to play. thinking maybe something had changed, i reveresed them - read through the requirements, and what I read I interpretted to mean the "freebie" comp points (no deposit) and that I was in the good.

so when I got the correspondence regarding the initial withdrawl and the one liner on a side note, about max withdrawl on a non-deposit comp.. i took it as is and returned to my account seeing the 2 withdrawls had been put back and the second run of comp points removed.

I read through again and figured I just misinterpretted what i had read, but was reading through the forums here again, and started searching things out re: the accumlated points from deposit.

As mentioned, i wrote to inet to see if I missed something. I'm still playing on what I have, and as mentioned, more than covered the wagering.. but if there is a no max, that'll make a difference (even as it stands now) between what I could have and what it could be.

All said and done, if it is a 10x max cashout - i'm not going to complain as it is what it is.