What is going on with GNUF/Betway?

[bsilva028]

but at a few months ago, a thread was started saying "the place group bought betway and gnuf"

Just got a call from them.

A technical glitch meant that everything gave the appearance of working, but it wasn't. The glitch also brought down other aspects of the service, including live chat and lobby based functions, which is why the "contact us" page had been wiped of all information.

The caller wasn't sure why I didn't hear back from my email sent via the lobby, but perhaps this too had been affected as it is another lobby based function.

Things should now be back to normal.

It's an odd glitch, as normally I see things go wrong when submitting claim forms, such as a page of VBS or SQL errors instead of "you have successfully opted in to.................".

He also told me he had sent the latest details of how to get in touch in the email, and confirmed that live chat and phone should normally be available in addition to email.

[Seventh777]

Just got a call from them.

A technical glitch meant that everything gave the appearance of working, but it wasn't. The glitch also brought down other aspects of the service, including live chat and lobby based functions, which is why the "contact us" page had been wiped of all information.

The caller wasn't sure why I didn't hear back from my email sent via the lobby, but perhaps this too had been affected as it is another lobby based function.

Things should now be back to normal.

It's an odd glitch, as normally I see things go wrong when submitting claim forms, such as a page of VBS or SQL errors instead of "you have successfully opted in to.................".

He also told me he had sent the latest details of how to get in touch in the email, and confirmed that live chat and phone should normally be available in addition to email.

Something I noticed at Euro Palace the other day (after it had crashed my P.C. trying to load it), before I clicked on the shortcut icon I opened task manager, and there were no less than 8 casino.exe instances running and my CPU was on 100%, as I clicked on end process for each .exe the CPU calmed down and it loaded E.P. properly, these calender promos are definitely causing some weird glitches etc.

[chayton]

My issue is the 48 hr pending period and no flushing, it is a lousy policy, however they pay without hassle beyond that.

They do flush for VIPs I think.

[vinylweatherman]

but at a few months ago, a thread was started saying "the place group bought betway and gnuf"

I saw that, but it was never confirmed by Palace group that they had actually BOUGHT these casinos, but rather that they now RAN them, presumably on behalf of the Betway Group, who are STILL listed as the "owners" on the websites.

When Casino Rewards take over casinos, they are quickly rebranded as Casino Rewards. Similarly, when 32Red took over Nedplay and Golden Lounge, they became "32Red properties".

Prime casino is also "owned" by Palace Group in the same way that GNUF/Betway is, but it is clear that there are different owners because Prime is a "no can do" for PAB and "not recommended", whilst the rest of the Palace Group is accredited. It was also confirmed by Palace Group that they don't own Prime, but do promos, support, and processing on behalf of Prime's owners.

The Palace Group rep also told me during this problem that Betway/GNUF will again have their own rep "within a week", which would not be necessary if they were fully owned by Palace Group.


As for the problem, everything worked fine over Christmas. Bonus appeared within seconds of the deposit as normal. I now need only 15000 loyalty points to maintain Platinum status into 2012. Given a new year's eve promo of 100% up to £1000, and a reasonable run of luck, I expect to make it.

[bsilva028]

I saw that, but it was never confirmed by Palace group that they had actually BOUGHT these casinos, but rather that they now RAN them, presumably on behalf of the Betway Group, who are STILL listed as the "owners" on the websites.

When Casino Rewards take over casinos, they are quickly rebranded as Casino Rewards. Similarly, when 32Red took over Nedplay and Golden Lounge, they became "32Red properties".

Prime casino is also "owned" by Palace Group in the same way that GNUF/Betway is, but it is clear that there are different owners because Prime is a "no can do" for PAB and "not recommended", whilst the rest of the Palace Group is accredited. It was also confirmed by Palace Group that they don't own Prime, but do promos, support, and processing on behalf of Prime's owners.

The Palace Group rep also told me during this problem that Betway/GNUF will again have their own rep "within a week", which would not be necessary if they were fully owned by Palace Group.


As for the problem, everything worked fine over Christmas. Bonus appeared within seconds of the deposit as normal. I now need only 15000 loyalty points to maintain Platinum status into 2012. Given a new year's eve promo of 100% up to £1000, and a reasonable run of luck, I expect to make it.

ahh they bought only a part of that group (50% or less)..... i didnt know that

[vinylweatherman]

ahh they bought only a part of that group (50% or less)..... i didnt know that

I don't think they bought anything, but were simply awarded a contract to run day to day operations by Betway group as a means for Betway group to cut costs by getting rid of it's own in house teams. Palace Group's teams have more experience than the relatively new Betway group, and already have a similar contract with Prime casino.

When it comes to who owns what, it is a matter of who calls the shots, rather than the point of contact with the player. With Prime, it is clear that it is NOT Palace Group who call the shots, else they would not allow the current situation where Prime is "no can do" and close to rogue, yet the rest of the group is accredited, and has been for a long time, to continue.

The exact nature of this agreement is likely to remain a secret, as with many commercial contracts. Other struggling groups may prefer to contract out support functions and retain a degree of independence, rather than allow themselves to be assimilated by Casino Rewards, the "Borg collective" of this industry (for Star Trek fans).

[bsilva028]

I don't think they bought anything, but were simply awarded a contract to run day to day operations by Betway group as a means for Betway group to cut costs by getting rid of it's own in house teams. Palace Group's teams have more experience than the relatively new Betway group, and already have a similar contract with Prime casino.

When it comes to who owns what, it is a matter of who calls the shots, rather than the point of contact with the player. With Prime, it is clear that it is NOT Palace Group who call the shots, else they would not allow the current situation where Prime is "no can do" and close to rogue, yet the rest of the group is accredited, and has been for a long time, to continue.

The exact nature of this agreement is likely to remain a secret, as with many commercial contracts. Other struggling groups may prefer to contract out support functions and retain a degree of independence, rather than allow themselves to be assimilated by Casino Rewards, the "Borg collective" of this industry (for Star Trek fans).

i understand what agreements are, but, i dont know why, but i think that sooner or later they will buy the rest of the group, if they win € enough with them i think they will buy definitly no?