Royal Prive Issues

[jrwohlert]

thought that this was something you should know....originally I was denied winnings, or locked out, and thought that it was part of the attack when it really all was a misunderstanding....if you go to gambling grumbles and read my "christmas" story, you will see why I would recommend this casino!!

Merry Christmas!

(hope i did this correctly!)

[bb28]

thought that this was something you should know....originally I was denied winnings, or locked out, and thought that it was part of the attack when it really all was a misunderstanding....if you go to gambling grumbles and read my "christmas" story, you will see why I would recommend this casino!!

Merry Christmas!

(hope i did this correctly!)

LOL, lets see if I have this straight. You opened multiple accounts, took the signup bonuses multiple times, got lucky on one of them to the tune of 7.5k but because you took it to gambling grumbles and out of the goodness of royal prives heart they are going to pay you?

Shakes head and says wtf.

[Steve Russo]

LOL, lets see if I have this straight. You opened multiple accounts, took the signup bonuses multiple times, got lucky on one of them to the tune of 7.5k but because you took it to gambling grumbles and out of the goodness of royal prives heart they are going to pay you?

Shakes head and says wtf.

It was not quite like that. A couple of years ago, she opened an account at Royal Prive. Her boyfriend later opened an account there but played on it using her computer. His account was locked and his deposit returned but she was allowed to keep playing -- both at Royal Prive and at Diceland.

This was her first very big win and Royal Prive's Risk Department did a careful check on her, found her boyfriend's old account using her computer and her IP, and did what most casinos would -- locked her out, refunded her deposit, and refused to pay. Technically, of course, she was in violation of their T&Cs, which only allow one account per IP.

Gambling Grumbles' contact at Royal Prive had Risk and management both review the case and they decided that in view of her history of continuing to play at the two casinos, even when there was no bonus involved, they would agree to pay her.

Having seen other casinos refuse even smaller winnings for less serious offenses, when I wrote the report I called it a Christmas "miracle".

[bb28]

I was just going by what you posted on your site as it didn't have that much detail there as you have explained it here. Maybe it would be good to note some of that over there because unless I missed part of it, it sounds like she got away with having multiple accounts and they paid up with no extenuating circumstances.

Thanks for the explanation and I'm glad she got paid.

EDIT, after thinking about it and the confusing info, should she have gotten paid is the question.

It was not quite like that. A couple of years ago, she opened an account at Royal Prive. Her boyfriend later opened an account there but played on it using her computer. His account was locked and his deposit returned but she was allowed to keep playing -- both at Royal Prive and at Diceland.

This was her first very big win and Royal Prive's Risk Department did a careful check on her, found her boyfriend's old account using her computer and her IP, and did what most casinos would -- locked her out, refunded her deposit, and refused to pay. Technically, of course, she was in violation of their T&Cs, which only allow one account per IP.

Gambling Grumbles' contact at Royal Prive had Risk and management both review the case and they decided that in view of her history of continuing to play at the two casinos, even when there was no bonus involved, and agreed to pay her.

Having seen other casinos refuse even smaller winnings for less serious offenses, when I wrote the report I called it a Christmas "miracle".

[MommyMachine]

Wait, Royal Prive is a newer casino, no? How could he have an account there a couple of years ago?

[Steve Russo]

Wait, Royal Prive is a newer casino, no? How could he have an account there a couple of years ago?

I honestly do not know how old Royal Prive is. It is my understanding that the duplicate account was there, but it might have been at Diceland.

[Steve Russo]

I was just going by what you posted on your site as it didn't have that much detail there as you have explained it here. Maybe it would be good to note some of that over there because unless I missed part of it, it sounds like she got away with having multiple accounts and they paid up with no extenuating circumstances.

Thanks for the explanation and I'm glad she got paid.

She did, according to the strictest interpretation, have "multiple accounts" -- or at least her computer and IP did, which is what most casinos go by.

It has been my experience that where big payouts are involved, most casinos will look for any "legal" reason not to fork out the money and many casinos will do that even with small payouts.

I call this "You can lose but you can't win" -- in other words, they will let you play all you want, and as long as you keep on losing everything is fine, but when you win they investigate you with a fine-toothed comb.

I have suggested repeatly, including here on Casinomeister, that players demand "pre-approval" before depositing their money at any casino.

In other words, they should ask the casino to investigate them before play begins, provide any identification the casino asks for, and only after the casino sends them an e-mail saying that no problem exists should they start playing.

[jetset]

Wait, Royal Prive is a newer casino, no? How could he have an account there a couple of years ago?

Well spotted MommyMachine! Not sure about Royal Prive but I'll do some checks.

[jetset]

http://www.casinomeister.com/forums/...rive-spam.html

Looks as if this casino may have arrived around May this year, judging by Nifty's thread on its spamming activities....

That seems to be confirmed on many information sites.

And I see it's carrying the "owned and operated by Morriyen Investments" label too.

[Gremmyboy]

Whilst I obviously respect the sentiment of "innocent until proven guilty" I would think that the reciprocal mud-slinging of the reps from these two outfits here and elsewhere over the life of this disgraceful public fracas would be enough to paste a very large ethical question mark on each.

That said, I'm not an affiliate and perhaps different criteria are applied in that sector...as an observer on the periphery it does not seem to me to have ignited mass indignation among affiliates, although in fairness some have been critical.

I'd always assumed you were 'Jetset Affiliates'. Saw the name mentioned here at CM and connected the two!

Sorry about that!

Cheers
Gremmy