Golden Riviera Casino forcing Bonus?!!

[Markus_Demon]

I deposite on this Golden Riviera Casino some cash and Boom! got the bonus automaticly , "its not welcome bonus" so i contacted immediately their support to remove the bonus but they say no we can not remove bonus... Thats like forcing bonus...

Samantha: Welcome! It is great to have you with us. I am here to help you with anything you might need assistance with! :-)

Me: Hi Sam, i deposited some money and got bonus can u plz remove the bonus

Samantha: I am sorry but we will not be able to remove a bonus that has been credited to your account.

Me: i havent played

Me: so remove it now and the confirm

Samantha: Even so, if it has been credited to your account we will not be able to remove it.

Can these casinos force bonus on player?!! even player didnt asked for it..

[ksb11]

I would try contacting the I-Rep of GR Casino- I'm sure they will work with you

Operational Standards (of accredited casino)

Must pay winnings in a timely manner.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.

[Markus_Demon]

I would try contacting the I-Rep of GR Casino- I'm sure they will work with you

Operational Standards (of accredited casino)

Must pay winnings in a timely manner.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.

Exactly! But unfortunately some casinos are like that... I contacted their Rep too.

[vinylweatherman]

Exactly! But unfortunately some casinos are like that... I contacted their Rep too.

If the rep confirms that CS were correct in their decision to breach this standard of accreditation, report the issue to Max and Bryan. If the rep fails to reply, report this also.

[Markus_Demon]

If the rep confirms that CS were correct in their decision to breach this standard of accreditation, report the issue to Max and Bryan. If the rep fails to reply, report this also.

This casino looks to be angry after i posted here so not answering.. Contacted the rep too, no answer..

[AudiManinBoro]

THats a pretty major rule breaking there in my opinion for an accredited casino. I would imagine that Bryan will have no choice but to act on this one otherwise it makes a whole mockery of the accreditation rules

[Casinomeister]

Umm...they are supposed to be able to remove it. They know this. Looks like someone in support didn't get the memo

Curt hasn't logged in for a few days, so I'll email the operator directly.

[VPL]

Hi there,

Please could you Private message me your account details so that I may investigate the matter for you asap.

Kind regards,

Curt

I would try contacting the I-Rep of GR Casino- I'm sure they will work with you

Operational Standards (of accredited casino)

Must pay winnings in a timely manner.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.

[VPL]

Hi there,

Our Promotional terms and conditions do state the following with regards to players wishing not to receive bonuses:

Terms and Conditions Applicable to Bonuses and/or Promotions
NOTE: If a player does not wish to receive a bonus from the casino, he should inform the support centre via email before he makes a purchase;

As you have not yet started playing the funds, we have removed your bonus of €20.65 in good faith.

Please do not hesitate to contact me directly should you have any concerns going forward.


Kind regards,


Curt

[Jasminebed]

Thanks VPL for finally resolving this issue for the player.

Good for you Markus for having the discipline not to begin your play.

But almost a week after depositing is a long time for a player to wait.

If frontline CS can't remove the bonus, make sure they tell the player that they must submit an email request. Not that it just can't be done. You need to update support on your own terms.