BuzzLuck - New CW group casino

[anniemac]

Got this email today. Why does this name sound so familiar? Is the the 'Mystery casino' here?

BuzzLuck – The ALL NEW casino from the ClubWorldGroup
As an existing group member we are offering you the chance to be the first to try our ALL NEW Casino offering more than 30 brand new slots games plus 4 new Video Poker games! We have even completely revamped the table games with a great new look and feel.
Visit our website and take a look!


30 Brand New Slots Games
BuzzLuck has launched with 30 never seen before video slots - all with amazing new features and huge payouts. Every single game at BuzzLuck is brand new and unique!
Download the new software here!

100% Bonus on your First Deposit
We will even give you a 100% bonus on your first deposit at BuzzLuck up to $868 – just redeem the following coupon code with your deposit and the chips will be credited instantly:
100% Coupon code: BUZZLUCK


Operated by the ClubWorld Group
BuzzLuck is operated by the ClubWorldGroup so you know you can be sure of excellent support, fast cashouts and the best promotions and offers around.

If you have any comments or questions do not hesitate to get in touch, we are here for you 24 hours a day by live chat, email and toll free phone,

Best of Luck

Lauren
Promotions Manager

 

[bb28]

The Mystery Casino

Well I clicked the link and downloaded it and played a bit in fun mode. Nice graphics and it seems to run smooth. The thing is it looks very much like rtg slots but different games so I gotta wonder if it was developed by RTG or maybe RTG has branched off and formed a new group.

I do have some questions as I didn't find my answer in the T&C's as the help file directed me to go to. This is the copy from the help file. "•A maximum win per paid spin may apply, see Casino T&C's for more information."

My questions right now are, 1. is there a max line payout, or is there a max payout on a spin? As most of us know there is a max payout on RTG so I wonder if this is the same or similar.






I won't spoil the surprise as to what the name is yet.

 

[The Dude]

Yep, it's a mystery no mo'

And GoneGambling has challenged Casinomeister members to a tournament.

All the information you need is located here:
Old URL

This offer is only valid via the Casinomeister or GoneGambling links. Previous players of Buzzluck are eligible too - you just need to sign back up.

 

[bb28]

Got this email today. Why does this name sound so familiar? Is the the 'Mystery casino' here?

That's it, see my other thread that I must have posted at the same time as you did.

Maybe someone could move my other post here??

 

[ssecca01]

I totally forgot about the special mystery casino casinomiester bonus thing and when i got the email from Lauren about the new casino signed right up so i could try out the games in funmode. I guess no extra 20% for me when/if I deposit.

 

[The Dude]

I totally forgot about the special mystery casino casinomiester bonus thing and when i got the email from Lauren about the new casino signed right up so i could try out the games in funmode. I guess no extra 20% for me when/if I deposit.

It's only a bonus, you can still join the tourney at Gone Gambling. You just need to choose which side you're on

 

[bisbis]

but is not a rtg?

 

[Simmo!]

That's it, see my other thread that I must have posted at the same time as you did.

Maybe someone could move my other post here??

Done

My questions right now are, 1. is there a max line payout, or is there a max payout on a spin? As most of us know there is a max payout on RTG so I wonder if this is the same or similar.

Yes...50,000x line bet

 

[IanO]

Ohhh... Buzzluck's back

So someone has decided to revive the legend that was Buzzluck, eh? I wonder if they'll give me a call about re-launching the Live Lounge

 

[same_old]

Was Buzzluck not run out of Australia or New Zealand?

 

[IanO]

Was Buzzluck not run out of Australia or New Zealand?

The 'Original' Buzzluck was run out of Malta. I still walk past the old offices on my way to McDonalds. Ahhh, happy memories.

 

[Pocketdiggers77]

Something is MAJORLY wrong with BUZZLUCK Live Chat. I downloaded it and clicked on the LIVE CHAT and I was taken to the PALACE OF CHANCE , TWICE. They said they have never heard of Buzzluck but they had $50 with my name on it. I asked if they were part of the CWC group and they had no idea what I was talking about. Someone please explain to me why I would be take to the Palace of Chance (which is Rogue if I remember correctly) when I clicked on the Buzzluck Live chat button?? Disturbing to say the least.

 

[Mallorca]

Hi,
Same here I downloaded the software and it wasn`t RTG and then contacted live chat and it was Palace of Chance.I have just sent a pm to Bryan regarding this.

 

[greedygirl]

Something is MAJORLY wrong with BUZZLUCK Live Chat. I downloaded it and clicked on the LIVE CHAT and I was taken to the PALACE OF CHANCE , TWICE. They said they have never heard of Buzzluck but they had $50 with my name on it. I asked if they were part of the CWC group and they had no idea what I was talking about. Someone please explain to me why I would be take to the Palace of Chance (which is Rogue if I remember correctly) when I clicked on the Buzzluck Live chat button?? Disturbing to say the least.

I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes). BB28 was pretty close--NuWorks Software IS a new software and an entirely new company with some of its roots stemming from RTG. As a result, it should come as no big surprise that NuWorks is using the same live chat software as RTG uses. What happened in this situation was quite literally some lines getting crossed and as a result, Palace of Chance were swooping in trying to hijack players from Buzzluck.

To say the management of CWC is unhappy with this situation would be an understatement. There is ZERO connection between the Club World Group and Palace of Chance and this needs to be made emphatically clear. And as I already have mentioned, this situation is being dealt with swiftly and should be resolved in a matter of minutes.

 

[Osloking]

this CM promotion is not working so i contacted CS and got this msg. not that big deal anyway but the way they handled this dont make me so welcome.

 

[Jasminebed]

Looks like you have to download the whole software to preview the games too. I cancelled before the install wizard could perform it's magic.

If it's new software, I want to at least look at what's offered before signing up.

 

[bb28]

I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes). BB28 was pretty close--NuWorks Software IS a new software and an entirely new company with some of its roots stemming from RTG.

Thanks for confirming what was obvious.

As a result, it should come as no big surprise that NuWorks is using the same live chat software as RTG uses. What happened in this situation was quite literally some lines getting crossed and as a result, Palace of Chance were swooping in trying to hijack players from Buzzluck.

Oooo, that isn't good, not good at all. Who is responsible for that screw up? Nuworks?

To say the management of CWC is unhappy with this situation would be an understatement. There is ZERO connection between the Club World Group and Palace of Chance and this needs to be made emphatically clear. And as I already have mentioned, this situation is being dealt with swiftly and should be resolved in a matter of minutes.

When I read that 1st post about the POC chat, I was like no way could that happen but it did, OMG!

We are all such a skeptical bunch and when stuff like that happens it sure feeds the conspiracy theories.

 

[Pocketdiggers77]

Wow, I have been trying to explain this to CWC live chat and I am only more confused. What a train WRECK!

 

[Pocketdiggers77]

Wow un f**ling believable. Check out this live chat session. Keep in mind I am thoroughly confused and not entirely sure I am chatting with CWC. I cant trust this type of behavior.

Gosia: Hello, how may I help you today?
****: Hi Gosia, are you with CWC?
Gosia: yes
****: Ok, I just signed up at Buzzluck and I found a MAJOR problem with the download.
****: I know CWC is VERY well repected everywhere but this is really bad.
Gosia: hold on please
****: Are you guys already aware of the problem? I would hope so because I am somewhat shocked.
****: Just a moment
Gosia: what problem?
****: First off is Buzzluck something besides RTG software?
****: Hello?
Gosia: Yes
Gosia: it is RTG
****: huh?
Gosia: and a different one
Gosia: called New Works
Gosia: casino systems
Gosia: What it
Gosia: the download isssue then
****: so New Works is part of Real time gaming?
Gosia: no
Gosia: it is not
Gosia: It is what regulates this casino
****: ok sorry I worded my original question wrong.
Gosia: Oj
Gosia: No problem
****: Look I am just trying to make sure I am in the right spot. Hereis the issue.
Gosia: Yes
****: When you click on the Live Chat in the casin it brings up a chat box. I entered everything in the chat and it take you to the support for PALACE OF CHANCE which is a known rogue casino.
Gosia: No we are not
Gosia: we are club world support
Gosia: not palace
****: I asked them if this was Buzzluck and they had no idea what I was talking about but tried to give me $50.
Gosia: What was the oryginal download issue is what Im trying to find out
Gosia: nothing to do with our casino
Gosia: palace one
****: Well why does your casino take you to the PALACE of CHANCEs live chat/
****: That is it. dont you get it?
Gosia: how did this happen
Gosia: please explain
****: your casino take you to the live chat of a rogue casino. Within the casino.
Gosia: you need to explain
Gosia: again
Gosia: where were you on our website
Gosia: and where did you click
****: The Live Chat within YOUR casino goes to PALACE of CHANCE. I was not on the website I am on the the actual download of the casino.
****: That is the download issue.
Gosia: You need to explain
Gosia: to me
Gosia: what happened
Gosia: and where on website
Gosia: you were
Gosia: As you siad issue with download
****: Let me explain to your management becasue
Gosia: whre live chat is different then download
Gosia: Management is not in
Gosia: please email to
Gosia: [email protected]
****: no I dont care that much but this is very damning for CWW a well repsected casino have a link WITHIN the download casino that points to a rogue casino. Do you understand?
Gosia: no as I want to check it
Gosia: however you are not giving me any details
Gosia: so I cnanot chekc it
****: I gave you all the details, there must be a language barrier.
Gosia: no
****: do you have the casino pulled up?
Gosia: you did not
Gosia: give me website
****: no website
Gosia: ?
****: pull up the casino executable from your computer
Gosia: what website
Gosia: please
Gosia: ???
****: that is what I am trying to tell you no website.
****: you dont get it.
Gosia: you cannot download
Gosia: not from our website
Gosia: refer to buzzlock.com only
****: Ii did.
Gosia: you are looking in wrong place
****: nope
Gosia: ok then please email us with description
Gosia: of problem
Gosia: as I am trying to help
Gosia: but cannot without the details
Gosia: We will forward email to management for you
****: Ok lets try this. Pull up the casino on your computer
Gosia: I have it open all time
****: do you see the headset up in the left hand cornet?
Gosia: And im trying to find out detail
****: right hand sorry
Gosia: so I can help you
Gosia: Major problem with the download is what you described
****: The major probelm is the programmers have directed the live chat within the download to point to a rogue casino. Palace of Chance.
Gosia: let me check
Gosia: where in download
Gosia: you clicked
Gosia: ?????
****: in the upper right hand corner do you see and envelope then a headset?
Gosia: let me check
Gosia: what menu?
****: nevermind it looks like users have already contacted your management about this besides me.
Gosia: ok
****: I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes). BB28 was pretty close--NuWorks Software IS a new software and an entirely new company with some of its roots stemming from RTG. As a result, it should come as no big surprise that NuWorks is using the same live chat software as RTG uses. What happened in this situation was quite literally some lines getting crossed and as a result, Palace of Chance were swooping in trying to hijack players from Buzzluck.
****: WOW!
info: Your chat transcript will be sent to *************** at the end of your chat.
Gosia: I cna see that
Gosia: I will report this
Gosia: Sorry I only managed to chekc this now
Gosia: We will report this
****: It looks they already know now.
Gosia: Yes our management is aware
****: Great.
Gosia: Sorry for confusion ***** and thanks for letting us know
****: sure.

 

[Pocketdiggers77]

To say the management of CWC is unhappy with this situation would be an understatement. There is ZERO connection between the Club World Group and Palace of Chance and this needs to be made emphatically clear. And as I already have mentioned, this situation is being dealt with swiftly and should be resolved in a matter of minutes.

Unfortunately, Like it or not, NOW THERE IS. I was going to deposit but the entire situation frustrated me so much I am not. Maybe never at Buzzluck. how in the Hell do you let something like this happen? No beta testing? What the hell.

 

[Jasminebed]

Do you think that sending your inquiries to buzzLOCK might not get you proper answers either? Chat rep uses it again after providing a link.

 

[Pocketdiggers77]

Do you think that sending your inquiries to buzzLOCK might not get you proper answers either? Chat rep uses it again after providing a link.

LOL. Good catch Jasmine. Gosia might need some retraining. Actually, maybe not most all of live chat is this inept. There is no doubt in my mind POC was in on this and ready for it. The second thing they said to me was " I dont know about CWC but I can offer you $50" I replied, I know about you guys and you can keep the $50. Wow , what an EPIC fail for the the grand opening of BuzzLOCK.

 

[hausse222]

There is ZERO connection between the Club World Group and Palace of Chance and this needs to be made emphatically clear.

I don´t know what´s worse: That this happened although there is no connection between CWG and the Virtual group or that this happened because of a connection

 

[hausse222]

I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes).

30 Minutes should be enough to inform the call center agents about the new casino.

It´s not surprising for me that different casinos share the same support.

 

[Diane]

@ Bryan, CM --

I clicked on link here at CM, downloaded casino and deposit code was not accepted.

Here is copy of chat on issue ------ frustrating.

Diane
____________________________________________________________________________


You are now chatting with 'Chris'

Chris: Hello

Chris: how can I help?

Me: hi, can't get bonus coupon to work........mysterymeister

just opened an account, waiting to deposit.

hello?

Chris: yes

Chris: I checked it now

Chris: there is an error message, Player Not Associated With Correct Affiliate

Me: I loaded casino directly from their link......

Chris: basically you did not download the casino from the site offering this coupon

Chris: tryout are made to refer cuystomers under commissions if you download from their site

Me: not to be argumentative, but yes I did. I was at the Casinomeister site and loaded it direct from the link shown AT the site

Chris: is actually showing you are not referred by any sites

Chris: maybe you loaded the site without clicking the link

Me: Sorry, but no. I loaded it direct from the Casinomeister link at the site.

I know what I did, I am sorry it isn't showing correctly on your end.

Chris: I see, sorry I can not change the system code

Me: so how do we get around this glitch on your end?

Chris: I will close your account if you prefer so you can try again from the link

Chris: I can not say if is a glitch on our end

Chris: usually it all work fine

Me: Well, I can certainly say it isn't a glitch on MY end. I had no other way to find my way to your site except through the CM link.

Chris: those are standard systems in the industry

Chris: please try again, I will close the duplicate

Chris: for you

Me: Ok, lets try and different approach. I am a new customer, what deposit bonuses are available to me as a first time depositer at your new site. Do NOT close what I opened. That is not my request of you

Me: As an existing VIP with Club World Group ---- what is available to me if I try your new casino with a deposit now?

Chris: there are no further promotion at the moment

Chris: the casino just started today

Chris: we do have welcome offers

Chris:

You do not have permission to view link Log in or register now.

Me: If I am a verified and validated customer at your other Club World sites, do I need to be verified all over again here?

Chris: no you will be already verified

Me: ok ty

Chris: you welcome

 

[anniemac]

What a gigantic mess up! I am sure the powers that be at CW are ready to beat their head on a rock! LOL!

However, this does bring up some pretty scary thoughts on my part. If all the casinos use the same chat (I mean we know that Rival does so it stands to reason the rest do also), then your personal information could be in the hands of unscrupulous individuals. Live chat has the ability to pull up alot of your personal player information so who is seeing what?

Things that make you go Hmmmm?

 

[Pocketdiggers77]

Still not fixed. Time to page to programmers ASAP!!

info: A site operator will be with you momentarily.
info: Hi! Thank you for using our LiveChat Service. This is 'Mayela'. Please verify your Email and Phone Number so that I can assist you.
*****: Hi I was wanting to deposit here. what is the casino group again?
Mayela: Hello
Mayela: WWW.PALACEOFCHANCE.COM
*****: ok cool thanks.

 

[greedygirl]

30 Minutes should be enough to inform the call center agents about the new casino.

It´s not surprising for me that different casinos share the same support.

There is NO shared support here. It's TWO completely different casino groups who both happen to use RTG software. RTG software has a live chat software in place that both groups use. As NuWorks stemmed from RTG, the same live chat software is being used. This was a monumental screw-up, yes...all of these theories of a connection between the two operations are of no merit.

As for 30 minutes being enough time, I believe this is easy for you to say, but you were not involved in the situation to see it unfold. I was and I'll try to explain how things played out...

I received an email from a GoneGambling member, bringing attention to the problem. I immediately phoned management at the casino, at his home. Remember, when all this was happening it was already midnite in the UK. I explained what was happening and the manager asked if I could contact the GG member to try and get further information. While I was doing this, the manager was contacting the CWC IT. The IT dived straight into things in an attempt to find how/why this issue was occurring. While the IT was busy with this, the manager was placing calls to RTG and NuWorks. At this point, no one was certain if this was an isolated incident or something bigger.

Minutes after this, the company's IT was able to identify what was causing the problem, which created more calls to RTG and NuWorks. It was at this point that I noticed the posts here at CM. I contacted the manager again and he briefly explained what was going on. I realized he had more than enough to deal with between the IT, RTG and NuWorks, so I offered to post a reply here.

It was only during this period of time that a few players contacted support at CWC. There was no 'mad dash' of players tearing up the phone lines, email boxes and live chat regarding this. It was far more urgent to get the issue stopped than it was to notify support at that moment. The first chance the manager had to contact support, he did and at that point, it was only a matter of minutes before the issue was fixed. This was definitely a fire of sorts--when there's a fire, you need to put it out before you can begin doing the clean-up and that's exactly what happened here. I'm not sure that it could have been handled better or faster.

However, this does bring up some pretty scary thoughts on my part. If all the casinos use the same chat (I mean we know that Rival does so it stands to reason the rest do also), then your personal information could be in the hands of unscrupulous individuals. Live chat has the ability to pull up alot of your personal player information so who is seeing what?

Live chat is not shared. It's basically a plug-in. Someone on the software side made a big, ugly mess-up and no doubt, heads are going to roll for this. The RTG live chat software cannot pick up personal information from one operator by another operator--it just doesn't work that way.

 

[Mousey]

Reading this thread....

The mixup would be funny if it wasn't so creepy. Palace of NO Chance = eeeeewwwwwwwwwww

 

[BMWSTACK]

bonus code mysterymeister not working for me either

Greedygirl--- is the code for gonegambling working? I signed up through casinomeister because I am a loyal member here, just curious if your bonus code is having problems.

 

[Pocketdiggers77]

I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes).

But Greedygirl, you are the one that said it would be fixed in 30 minutes. And over an hour later Buzzluck is still directing support to the Palace of Chance.

 

[chuchu59]

Yep, it's a mystery no mo'

And GoneGambling has challenged Casinomeister members to a tournament.

All the information you need is located here:
Old URL

This offer is only valid via the Casinomeister or GoneGambling links. Previous players of Buzzluck are eligible too - you just need to sign back up.

I received an email from you Bryan that went straight to my spam folder. Thanks for the contest and I will definitely open an account and deposit via the CM link but why are our prizes half of what those from GG get? Doesnt this give them an advantage in the contest?

 

[anniemac]

Thanks, Greedygirl, for the clarification.

I bet Tom is not too happy right now. Hope they get it fixed quick.

 

[greedygirl]

But Greedygirl, you are the one that said it would be fixed in 30 minutes. And over an hour later Buzzluck is still directing support to the Palace of Chance.

It has been fixed. You need to log out of the software and log back in. If you had not logged out, you would still technically be attached to the same live chat session. Log out and log back in and everything should be right.

I received an email from you Bryan that went straight to my spam folder. Thanks for the contest and I will definitely open an account and deposit via the CM link but why are our prizes half of what those from GG get? Doesnt this give them an advantage in the contest?

Hey Chuchu--I think it's probably the way I'd written things that made it a bit confusing. The bounty aspect works both ways with the tourney. If CM delivers more new players than GG during this first week and any of the CM members place anywhere from 1st to 5th, the bounty will apply. The prize will double for the CM member(s) who place in any one of those five positions. Further, if CM delivers more new players than GG and GG members place in any one of those top five spots, they will get the lower value of the prize. So let's say it sorts out like this...

CM delivers more players than GG (ain't gonna happen! ).

1st place: GG member pays $250 (no bounty)
2nd place: CM member pays $300 ($150 doubled due to bounty)
3rd place: CM member pays $150 ($75 doubled due to bounty)
4th place: CM member pays $100 ($50 doubled due to bounty)
5th place: GG member pays $25 (no bounty)

I hope that makes it a bit clearer. It is a little confusing and at times I have rocks for brains when I'm writing. If you're still befuddled, let me know and I'll try a new angle.

BONUS CODES NOT WORKING

There does appear to be a problem with the bonus codes for both CM and GG and management is aware of it. They'll be tackling this first thing in the morning. They've promised to honor the 20% and they will follow through on that. I'm happy to follow up for anyone who was unsuccessful in applying either the CM or GG bonus code. Just drop me an email at: [email protected] and be sure to include your Buzzluck username.

 

[Pocketdiggers77]

Well , I am done beta testing and will let the rest of the guinea pigs find the rest of the problems. One other issue I noticed was when clicking the cashier button I was asked if I want to log out . No way in hell I try to explain this to live chat (at POC or CWC). No telling what else is screwed up. I'm watching the world series instead.

I did try the live chat and I guess it is fixed. The drop down listed CWC casinos along with Buzzluck. Only problem was, after 10 minutes of me waiting trying to verify it was CWC support never answered. Figures.

 

[Osloking]

deposited $30 and got the 100%. after WR i withdrew $300,

 

[bAdSmoker]

For some reason the casino software fails to acknowledge when someone signs out of the casino software, It's been 30mins since I last logged and It's telling me that I'm still logged in and to wait 10min before logging in again, This problem always occurs.

 

[Cleveland]

This is so priceless. After wasting time on chat the rep finally ask... "what casino do you play at?" When I tell him Buzzluck he goes "I'm sorry that's not one of our casino's, log out and try again."

After signing up and trying to log on I noticed the password field is WAY shorter than what was allowed during sign up. So the password I used at signup doesn't work. I would have figured it just cut off the last few letters/numbers but it seems that I can't log in no matter what I try.

I'm about to deposit at 3dice I guess if I can't get this working this morning. I'm at my extra job and wanted to kill some time playing.

Also tried the "forgot password" 3 times and never received any information in my email.

 

[SlotMonster]

IMO the best solution would be just to disable Live Chat at Buzzluck and start dealing with problem. I'm curious why it wasn't done immediately after an error occurred ...

 

[The Dude]

Jeese!! What a nightmare. I guess here is a reason why iNetBet eschews live chat.

My apologies to everyone. This should have never happened, and I am flabbergasted that the chat persons would even consider trying to hijack another operator's players. POC just sunk to another level of low.

The mysterymeister coupon is ONLY for those who signed up early via the Mystery Casino links. There have been announcements throughout the forum and newsletter for the past ten days or so about this. If you didn't sign up early, it's not my fault. Everyone who signed up should have received a notice via email.

GreedyGirl has been instrumental in being in the right time zone to assist everyone on this. Thanks! And yes, there is a tournament scheduled at GG that Casinomeister members will clean up on.

NuWorks is a variant of RTG. I'm thinking it's a bit like the old MGS Viper casinos that MGS was launching in the early 2000s. New and improved - it's about time

 

[vinylweatherman]

Jeese!! What a nightmare. I guess here is a reason why iNetBet eschews live chat.

My apologies to everyone. This should have never happened, and I am flabbergasted that the chat persons would even consider trying to hijack another operator's players. POC just sunk to another level of low.

The mysterymeister coupon is ONLY for those who signed up early via the Mystery Casino links. There have been announcements throughout the forum and newsletter for the past ten days or so about this. If you didn't sign up early, it's not my fault. Everyone who signed up should have received a notice via email.

GreedyGirl has been instrumental in being in the right time zone to assist everyone on this. Thanks! And yes, there is a tournament scheduled at GG that Casinomeister members will clean up on.

NuWorks is a variant of RTG. I'm thinking it's a bit like the old MGS Viper casinos that MGS was launching in the early 2000s. New and improved - it's about time

It certainly IS like the Microgaming Viper product, riddled with bugs

Some of these problems should have been spotted right away during as little as ONE internal test run as they are permanent bugs, rather than trickier intermittent faults. Most also indicate careless overall coding control, with the sections written by different teams not always fitting together. For example, the programmers who constructed registration allowed for a longer user created password than the team who constructed the login, thus it is possible that some users will never be able to log in to the account they created. In terms of security, general advice is to create a "strong" password, so many players would take advantage of all the characters they are allowed for this at registration, and end up locked out of their accounts.

The POC redirect seems to indicate that a fair portion of the code was "cut & paste" and then alteration of a few lines. Unfortunately, a critical piece of code was not altered, and unfortunately created a default condition where live chat went to the worst possible place in the whole of RTG.

With this being new software, it creates a bad impression of this software being "buggy" and perhaps "amateur".

The POC chat only did what they have been told to do, and it is curious that a procedure was already in place to take advantage of the situation where the RTG live chat plug-in misdirected players from other operators their way. It looks as though they were already aware that this vulnerabilty existed in the software. Although the software doesn't allow POC to get hold of personal details, once aware, the POC live chat agents could ask players for these details, and then use them for spamming by phone and email. Players may give out such details assuming they are dealing with Buzluck support.

It is lucky that the problem was caught when relatively few players were signing up.

Another unfortunate thing is that the link to RTG will lead to the same "conspiracy theories" being directed towards NuWorks games, such as operators being able to set RTP, and unlike RTG, we have no assurance that such a function has to go via request to NuWorks, rather than being something any operator can use.
It should not be a problem when a reputable group uses the software, but in the future it is likely that the rogue groups will start launching NuWorks casinos alongside the RTG product. I can't see Virtual NOT doing this, and they will most likely do it via a different name in order to disguise the connection.

The bonus code issue seems to be a case of something special being set up, and support not being made aware, thus when codes don't work they take the attitude that the player is trying to "scam" them by using a restricted code that has been illegally shared on a "bonus bagging forum", and so are taking the "jobsworth" attitude rather than actually trying to fix the problem, which I am sure they CAN do by manually applying the code from their end.

This argument from the CS about the player "not having used the right affiliate" will sound like a load of BS for many players, who have no idea what it all means, and as far as they are concerned obeyed all the instructions for eligibilty. For such players, all they will see is a "bait & switch", which will create a bad first impression. This is made worse by the reply "no promotions are available" when players ask about alternatives to the non working code. This gives the impression that after any welcome bonus, there is nothing for loyal players. The only type of bonus player not bothered by a lack of ongoing offers is the type the casino doesn't want, those who play only the welcome bonus and never come back.

 

[Diane]

Jeese!! What a nightmare. I guess here is a reason why iNetBet eschews live chat.

My apologies to everyone. This should have never happened, and I am flabbergasted that the chat persons would even consider trying to hijack another operator's players. POC just sunk to another level of low.

The mysterymeister coupon is ONLY for those who signed up early via the Mystery Casino links. There have been announcements throughout the forum and newsletter for the past ten days or so about this. If you didn't sign up early, it's not my fault. Everyone who signed up should have received a notice via email.

GreedyGirl has been instrumental in being in the right time zone to assist everyone on this. Thanks! And yes, there is a tournament scheduled at GG that Casinomeister members will clean up on.

NuWorks is a variant of RTG. I'm thinking it's a bit like the old MGS Viper casinos that MGS was launching in the early 2000s. New and improved - it's about time

Bryan -- I did sign up EARLY for the Mystery Casino link. I did get your email and the code, it just isn't working.

Diane

 

[The Dude]

But Greedygirl, you are the one that said it would be fixed in 30 minutes. And over an hour later Buzzluck is still directing support to the Palace of Chance.

Greedygirl is just the messenger. Please be cool.

Bryan -- I did sign up EARLY for the Mystery Casino link. I did get your email and the code, it just isn't working.

Diane

Yep, I've been informed of such. They are working on this.

 

[Gremmyboy]

I'm in the same boat as Cleveland, I downloaded the casino, registered and created my account. When I went to log in My password didn't work!
I used the 'forgotten password' link which sent the password I had created(It was correct) to my email and I pasted that in to the logon screen in the software and that didn't work either!
I ended up depositing elsewhere as I was completely frustrated and confused with what was happening!

Over all not a great first impression at all after reading this thread and my own experience!

I will give it another chance though as I have full trust in Bryan and CM and can see that this was just a major hiccup that was beyond CWC's control. I trust CWC fully as well and don't think jumping ship over a stuff up is warranted or fair!

Sh*t Happens..... I'll try again tomorrow to log on or have my password reset.

Cheers
Gremmy

 

[The Dude]

Just spoke to the operator over the phone and found out what had happened. When the software was launched it still included the chat script leftover from the beta version. POC was the test casino when they had the beta version going, so this is why POC appeared in the chat. So any player that logged into chat would have had POC, and any casino with scruples would have informed the player that there had been a mistake, and directed them to Buzzluck. But here is just another example that POC aka the Virtual Casino Group are the worst of the worst. Thanks to those who have posted the chats here in this thread.

The chat script was replaced within 15 minutes of the first alert. But if you hadn't logged out, you were still connected to the older version. I see that there have been issues of logging out. I hope that this will be rectified soon.

For those of you that can't seem to use the bonus code, please PM me and I'll square you away. It seems there was a problem with the tag (mostly my fault).

Thanks for the feedback - sorry things were a bit more bumpier than usual.

 

[Pocketdiggers77]

No way it was fixed 15 minutes after alert. I was logging out every time. It was over an hour after I posted here and according to GG they were already alerted before I posted.

 

[The Dude]

No way it was fixed 15 minutes after alert. I was logging out every time. It was over an hour after I posted here and according to GG they were already alerted before I posted.

Well perhaps it didn't log you out properly. You aren't the only one who had this problem. No need to get all bent out of shape over it either.

 

[Pocketdiggers77]

If I were having log out issues I wouldn't have been able to log back in. The lobby even updated when I logged back in. The problem is you and GG are trying to run cover for CWC because you obviously have a vested interest in them making money. I dont, the fact is CWC was in such a rush to get this software out they didn't thoroughly test it. Resulting in their customers being directed to a crooked casino for assistance. You cant deny this was a major screw up and there is no need to candy coat what happened. If anything Club World Group needs to address what happened instead of the forum mods.

 

[zeledrith]

No luck for me at BuzzLuck or Lucky Club, games were so-so, features took 200+ spins to come in almost every game and gave little returns even in fun mode

Seems RTG to me!

 

[chuchu59]

CWC screwed up no doubt about it but to say that Bryan and co. are trying to cover up for them is a bit far-fetched. Knowing CM, the guy must be feeling uneasy over the whole affair and as he and Greedygirl cooperated with CWC to organise the competition he must have been shocked to see to learn of the link to POC. C'mon the guy's history of dealing with the rogues speaks volumes so this hiccup is forgivable. Not so for CWC though as they probably wanted to beat Lucky Club to it and the setup is a dismal failure. Makes the sloto transition seem tops in comparison.