Originally Posted by
Casinomeister
Jeese!! What a nightmare. I guess here is a reason why iNetBet eschews live chat.
My apologies to everyone. This should have never happened, and I am flabbergasted that the chat persons would even consider trying to hijack another operator's players. POC just sunk to another level of low.
The mysterymeister coupon is
ONLY for those who signed up early via the Mystery Casino links. There have been announcements throughout the forum and newsletter for the past ten days or so about this. If you didn't sign up early, it's not my fault. Everyone who signed up should have received a notice via email.
GreedyGirl has been instrumental in being in the right time zone to assist everyone on this. Thanks! And yes, there is a tournament scheduled at
GG that Casinomeister members will clean up on.
NuWorks is a variant of
RTG. I'm thinking it's a bit like the old MGS Viper casinos that MGS was launching in the early 2000s. New and improved - it's about time
It certainly IS like the Microgaming Viper product, riddled with bugs
Some of these problems should have been spotted right away during as little as ONE internal test run as they are permanent bugs, rather than trickier intermittent faults. Most also indicate careless overall coding control, with the sections written by different teams not always fitting together. For example, the programmers who constructed registration allowed for a longer user created password than the team who constructed the login, thus it is possible that some users will never be able to log in to the account they created. In terms of security, general advice is to create a "strong" password, so many players would take advantage of all the characters they are allowed for this at registration, and end up locked out of their accounts.
The POC redirect seems to indicate that a fair portion of the code was "cut & paste" and then alteration of a few lines. Unfortunately, a critical piece of code was not altered, and unfortunately created a default condition where live chat went to the worst possible place in the whole of RTG.
With this being new software, it creates a bad impression of this software being "buggy" and perhaps "amateur".
The POC chat only did what they have been told to do, and it is curious that a procedure was already in place to take advantage of the situation where the RTG live chat plug-in misdirected players from other operators their way. It looks as though they were already aware that this vulnerabilty existed in the software. Although the software doesn't allow POC to get hold of personal details, once aware, the POC live chat agents could ask players for these details, and then use them for spamming by phone and email. Players may give out such details assuming they are dealing with Buzluck support.
It is lucky that the problem was caught when relatively few players were signing up.
Another unfortunate thing is that the link to RTG will lead to the same "conspiracy theories" being directed towards NuWorks games, such as operators being able to set RTP, and unlike RTG, we have no assurance that such a function has to go via request to NuWorks, rather than being something any operator can use.
It should not be a problem when a reputable group uses the software, but in the future it is likely that the rogue groups will start launching NuWorks casinos alongside the RTG product. I can't see Virtual NOT doing this, and they will most likely do it via a different name in order to disguise the connection.
The bonus code issue seems to be a case of something special being set up, and support not being made aware, thus when codes don't work they take the attitude that the player is trying to "scam" them by using a restricted code that has been illegally shared on a "bonus bagging forum", and so are taking the "jobsworth" attitude rather than actually trying to fix the problem, which I am sure they CAN do by manually applying the code from their end.
This argument from the CS about the player "not having used the right affiliate" will sound like a load of BS for many players, who have no idea what it all means, and as far as they are concerned obeyed all the instructions for eligibilty. For such players, all they will see is a "bait & switch", which will create a bad first impression. This is made worse by the reply "no promotions are available" when players ask about alternatives to the non working code. This gives the impression that after any welcome bonus, there is nothing for loyal players. The only type of bonus player not bothered by a lack of ongoing offers is the type the casino doesn't want, those who play only the welcome bonus and never come back.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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