Logged into 32Red today and

[PegeeSue]

Had nothing else on my computer running but when I logged into 32Red my anti-virus began singing out loud and blocked a trojan of the name "vanquish". After chatting with livechat, I was told it was a "false trojan". Anyhoooo to be on the safe side I requested they change my password as I didn't want to log into the casino again for fear it would again have the bells and whistles going off.

Has anyone else encountered this?

[same_old]

What type of Anti Virus are you using?

[XOXOXOXOXOX]

My firewall is blocking all MG casinos that recently updated to a new multi- window lobby.

[PegeeSue]

I have 2..but it was AVG that caught it..so ran a scan with AVG then turned on Stopzilla and ran a scan with that one also and both picked it up. I generally only have AVG running

[vinylweatherman]

My firewall is blocking all MG casinos that recently updated to a new multi- window lobby.

This is one of those major upgrades that tend to cause problems. Usually it is problems of corrupt installations because the file structure changes, but in this case it seems something has been changed that makes the software resemble a known trojan. What is really being detected is the "phone home" function in the Viper client, where it checks back with the update server to ensure that the most up to date version of the casino is installed. This takes place early in the launch process, when the progress bar has moved barely a centimeter. If an update is then detected, it will download the new files and install them, possibly giving the user the "double launch" where the progress bar reaches the end, and the casino vanishes, only to relaunch and start all over again.

These false positives are very common with online casinos, and the user needs to ensure they can trust the software as the solution is to overrule the anti-virus or firewall and add the software to ignore lists or permanent permissions lists.

32Red can be trusted, as can the Microgaming software itself. All the well known main softwares can be trusted. It is the unknown or bespoke softwares that need to be treated with caution when they throw up these problems.

[PegeeSue]

Thanks muchly VWM..that's pretty close to what livechat told me. Wasn't sure so was being cautious.

[sjn]

Has anyone had problems with games freezing etc when running multiple windows. I have a good spec machine so that cant be the issue. Say I am running 5 games, each few minutes one will freeze and stay frozen until only one game is working.

[vinylweatherman]

Has anyone had problems with games freezing etc when running multiple windows. I have a good spec machine so that cant be the issue. Say I am running 5 games, each few minutes one will freeze and stay frozen until only one game is working.

Glad to hear you are having such troubles with the Slotsmeister

It's no different though than before, with 5 games running in tabs. They would soon freeze one by one, usually giving a "disconnect" error message, until only one game was left running.

It seems the server cannot keep up with 5 games all on autoplay "quickspin", so they being to "time out" one by one until a level is reached where the server can cope. This has usually been 2 or 3 left running in my experience.

It seems the issue has not been addressed with the upgrade, and even if the cause is different, the result is the same, 5 games are not supported when running at once, and the software copes by freezing some of them.

Part of the problem could also be the capabilities of the PC, as 5 full windows will eat up more resources than one window and 4 tabs.

In the past, I have been able to run SIX separate MGS casinos playing one game all at once, yet CANNOT run ONE casino playing 5 games all at once, so part of the problem is the casino software, even if another part is down to the PC.

The actual amount of data being transferred is minimal, so it shouldn't be a bandwidth problem. It may be the sheer number of individual requests for a result in a short space of time, rather than the bandwidth used, that causes the issue.

The MPV tournaments have long suffered a similar problem, where even ONE running window cannot be supported by the server, leading to delays in getting game results, and even getting booted from the entire tournament and being unable to get back in.

MGS software seems to have reached a stage where you need a "gamers rig" to run it properly, rather than just a PC, even a high spec unit.

[Seventh777]

Has anyone had problems with games freezing etc when running multiple windows. I have a good spec machine so that cant be the issue. Say I am running 5 games, each few minutes one will freeze and stay frozen until only one game is working.

Could be a memory problem, navigate to event viewer and click on applications, if you have casino related errors logged click on the link provided and you may get a relative cure for it, failing this it could also be a network card related problem, your network card can only handle an X amount of data say 1GB if there is more than 1GB of data streaming to your card it will start making allowances, this can cause all sorts of weird stuff including GFX glitches and freezing, this can easily be cured by passing over the excess data to your CPU curtsey of the checksum offload option, located in the properties of your network card, try enabling/disabling this option, it cures many problems .

[vinylweatherman]

Could be a memory problem, navigate to event viewer and click on applications, if you have casino related errors logged click on the link provided and you may get a relative cure for it, failing this it could also be a network card related problem, your network card can only handle an X amount of data say 1GB if there is more than 1GB of data streaming to your card it will start making allowances, this can cause all sorts of weird stuff including GFX glitches and freezing, this can easily be cured by passing over the excess data to your CPU curtsey of the checksum offload option, located in the properties of your network card, try enabling/disabling this option, it cures many problems .

This shouldn't be an issue with the download casino, since only the result data is passed, the graphics are generated locally. I had not even heard of this option till now, and wonder if ALL network cards even have it.

Besides, the software is aimed at the "average Joe", who probably never goes NEAR the device manager, or even knows what a network card is, let alone a checksum. With a "gamers rig", it would leave the factory with all this covered, mainly due to the intensive demands of many online games such as WoW, which far outweigh the demands of any online casino.

We also have the "law" that every 18 months the capabilties of computers is doubled, so a system that it 3 years old can be upgraded to one with FOUR times the capabilty at a similar price to that paid for the original one.