Casino wants to know my salary

**kangamick** · 26th September 2011, 08:55 PM

Sorry if this has already been answered but is any money locked in your account or have they already paid you the $6000?

If they have already paid you, I would just move on.

**Markus** · 26th September 2011, 09:02 PM

Originally Posted by kangamick

Sorry if this has already been answered but is any money locked in your account or have they already paid you the $6000?

If they have already paid you, I would just move on.

They have paid all my winnings without any problems.

Of course I have to move on now, but it is still a shame because I have liked that casino and I would like to continue play there but they don't let me for an unknown reason.

**rainmaker** · 27th September 2011, 02:53 AM

.

I think it would be fair to ask the rep for a reply in this thread.

It is a bit unusual to close a players account when the player never uses any bonuses etc. And to ask the player for KYC information, when they most likely never had the intention to re-open the account anyway is also unusual.

It would be interesting to know if they had closed his account if he was a profitable customer.

**Gremmyboy** · 27th September 2011, 05:41 AM

As others have stated it seems that they have closed the account due to the $6k win.

Perhaps they needed the salary to see if the player earns enough to keep pumping money in to the casino?

Maybe they just see you as 'one lucky bugger' and don't want you're small deposits that end up costing them $000's!

As others have said, there are plenty of other casinos out there that want your business and won't lock you out if you happen to be lucky! I know it sucks when you like a certain casino and have done nothing wrong and get treated like crap but I'd consider it as their loss!

Cheers
Gremmy

**thelawnet** · 30th September 2011, 01:25 PM

Originally Posted by rainmaker

.

I think it would be fair to ask the rep for a reply in this thread.

It is a bit unusual to close a players account when the player never uses any bonuses etc. And to ask the player for KYC information, when they most likely never had the intention to re-open the account anyway is also unusual.

It would be interesting to know if they had closed his account if he was a profitable customer.

It's absolutely ok for the casino to close any player's account at any time for any reason after allowing them to withdraw/complete any bonuses, but they have no business asking salary/occupation.

**Markus** · 30th September 2011, 01:49 PM

Originally Posted by thelawnet

It's absolutely ok for the casino to close any player's account at any time for any reason after allowing them to withdraw/complete any bonuses, but they have no business asking salary/occupation.

Yes it is their right to close a player's account. And it is even their right to refuse giving an explanation for the closing, but they shouldn't be surprised if that puts them into a bad light, especially after asking about salary and occupation.
They still haven't answered my e-mail where I requested an explanation.

**bisbis** · 30th September 2011, 02:31 PM

send at support this salary

IS ONLY one MONTH OF footballer

**Casinomeister** · 30th September 2011, 02:53 PM

@bisbis
And you are posting this because?

Moving you to the Moderated Users where your posts will have to be approved by a moderator before they go live.

**Markus** · 30th September 2011, 05:46 PM

Strange, now Betfred has closed my account. But I don't think this is a coincidence as Totesport was bought by Betfred.

Hello Markus,

Thank you for your ID documentation, your €1,598.80 Moneybookers withdrawal has been re-enqueued and shall be processed within a 24-hour maximum timeframe.

I must unfortunately inform you that Betfred is unable to offer you a casino account any longer, we reserve the right to do this and hope that it is not too much of an inconvenience for you.

Your cash balance account can remain open but you shall not be able to access either casino or poker at any point in the future.

I do wish you all the best in your current and future endeavours.

Sincerely,

Yits M.
Deputy Casino Manager

Petfre (Gibraltar) Ltd │ 5.2 Waterport Place │ 2 Europort Avenue │ Gibraltar

www.betfredcasino.com

**jod5413** · 1st October 2011, 03:18 AM

It does seem as if you are, in fact, being "punished" for being lucky, Markus. That really sucks, IMO. It is a shame that others that play there don't "punish" them by finding another place to play. Like everyone has told you, there are others out there that are just as good and might not be that short sighted. Good Luck.