Great Customer service Kudos GO WILD!!

**same_old** · 2nd September 2011, 04:53 PM

Hi All, Just wanted to post with what I think is the best CSO support I have gotten in a while.
I was just at Mummies gold and asked them for some type of deposit bonus as I have been getting killed there recently- I have made about 6-10 dpeosits with nothing under $150 and have been getting terrible playtime. Long sotry short I got the usual- "we cannot issue your account with any bonuses at this time" blah blah.

This pissed me off so I went over to Go wild as I have also deposited around $500 in the last two weeks so thought to ask them for a deposit bonus and here is the response below.

Rachel: Hi! Welcome to GoWild

Me: HI Rachel, hey I wish to make a deposit and hopefully get a matched 100% onthat . If you could please look at ym account
Rachel: May I please take your Account number and I will be happy to take a look for you :-)
Me: xxxxxxxxx Is the account
Rachel: I'll be more than happy to check this for you, would you please allow me a moment?
Me: If you loo I stilkl have the welcome package therebut I dont want 40% or 50% if I can get away with it
Me: As ou can see I have deposited a few times recently without and bonuses
Me: I just want to deposit say $50 now and see if you can match that
Rachel: I'll do my best for you Peter

Rachel: Give me a sec will you

?
Me: Thanks mate, much appreciated
Me: Take as much time as you need
Rachel: Ok here is what we are doing...
Rachel: I will now add 66 bonus + 40 free spins on hitman.
Rachel: And about next deposit... Would you like to make it 100 to claim 50% again ?
Rachel: Let me know.

Me: Ok,Im just going through the step to make the dpeosit. S
Me: ould hold ofIf on the deposit?
Me: Should?
Rachel: Yes go for it 100.
Rachel: 50% are yours

Me: Ok
Me: so play this $66 through first and then if lose I will deposit the $50 and you will match that 50%?
Rachel: the 50% is for 100.
Rachel: Or more.
Rachel: Go for it, play a little and let me know I'll be right here

Me: Ok, I will play and come back in a bit
Me: thanks for all your help Rachel
Me: thats fantastic of you guys to give me the $66
Me: no other Microgaming does that
Me: cut above the rest you guys are
Rachel: Welcome package we will give but from now on when you want bonuses please note to come to chat before you start playing your deposit

Rachel: OK ?
Me: No worries at all,will do.
Me: oLve your work
Me: Love
Rachel: It's a pleasure having you with us Peter, of course whatever you need please let me know :0
Rachel:

Me: Sure
Rachel: You not the only one

So as you can see Go Wild and freindly Rachel have gone ABOVE AND BEYOND what I expected from ANY MG casino really. You have got my business from now on and I will make my deposits with GO WILD now as they seem to really appreciate there clientele.

Regards,

Same_old

**jod5413** · 3rd September 2011, 03:42 AM

It's always so nice to see people praising customer service reps, rather than bitching about them all the time. I honestly believe there are many more good reps than clueless or ignorant or nasty reps. We tend to post about the worst and forget about the good ones.

Thanks, Same_Old!

**chuchu59** · 3rd September 2011, 03:50 AM

I will definitely tell your wife about it oldie. I will accuse you of charming the lady to get a bonus

Actually, this is what makes GW a bit different. Customising promos for individuals based on their patronage instead of the usual standard promos for everyone. Makes you feel wanted. Winning or losing will be of lesser importance.