32Red Disconnections - anyone else?

[retlaw]

I have this problem with 32Red disconnection since early June 2011.
I wrote Pat Harrison about it, he was going to contact MGS, but never got an answer.
The disconnection happens to me several times a day

[LaHutti]

I hate this, you're playing along, the game is showing signs of promise, then the reels are just spinning spinning and then boom - WE HAVE A CASINO ERROR, PLEASE TRY AGAIN!

ARRRGH
So of course when you log back in, those signs of promise are gone...I got disconnected like 4 times today.

oh yeah ... know it TOO well.

[Steve@32Red]

Hi,

I am sorry to hear that you are getting these issues, I will do my best to investigate this for all concerned, it is always difficult to pinpoint exact issues as there are so many possibilities as to what the cause may be.

Thank you to the individuals who have provided further information, should anyone else have any screenshots of this occuring, I would be grateful if you could e-mail them to me directly at steve@32red.com.

Regards

Steve

[NeuroPR]

Thanks for your reply Steve,

We all know 32red services and support are top notch and know that will solve the issue after investigation. It's just a bit annoying when playing to interrupt.

When it happens to me the next time i will send the screenshot of the error message.

[Simmo!]

Yes I agree, it is most inconvenient. I actually thought it may have been my ISP until I saw this thread.

Same here in Flash.

I do get it at other MG's too but again on the Flash platform (gameassists) 'cos thats all I use.

[chayton]

I don't have any screenshots but I only ever play one game at a time- I'd get a bit of a lag on one spin, the next spin would just show spinning reels, then a little error message, "We have a casino error" would pop up and I was disconnected. Most of the time you just click on connect and you're connected again - only once I had to close and restart the casino.

I've also been having trouble viewing the comps page, I don't know if that's connected to the casino issue or not though?

[The Viking]

always happens here as well just at 32red, the wheels all of sudden wont stop then few sec later you got a casino error and i have to connect again

[1366613]

happens to me everytime, and need to restart the casino

[Seventh777]

I managed to get a screenshot of it yesterday (if it helps)....

32RedDC.jpg

[Nifty29]

oh yeah ... know it TOO well.

Do you find your payouts decline after each disconnect?