Flushes are not real flushes at Go Wild Casino

[Mouche12]

Apparently, flushes are not processed shortly, as promised by CS, because their finance dept. is not available 24/7. At All Jackpots for instance, CS is able to flush withdrawals immediately. Quite surprising because I remember reading here a thread from the Go Wild rep mentioning that flushing is one of the things they can do... What is the point of being able to flush, when it is not done within 1 hour at the least? BTW, I had asked for the flush around 19.15 hrs CET.

See chat below:

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CS: Hi! Welcome to GoWild

Me: hello, I asked about 1 hour ago to flush my withdrawal, which request would be sent to the finance dept. and I was told that it would be flushed shortly. However, it has not happened yet. This surprises me since when I ask for a flush at All Jackpots for instance, they immediately flush my withdrawal... Also, your rep mentioned at CM that flushing is one of the services Go Wild offers....

Me: I talked to xxx then

Me: The idea of flushing is that the withdrawal gets flushed right away...

CS: One moment please

CS: Unfortunately our finance department is not working 24/7 like us and at this hour we can't do much about it , We did sent them a request to flush your withdrawal which I'm sure will be at most tomorrow morning if not tonight by any chance one of them will be online, should you requested that in the morning or noon it was possible to take care of that on the spot

Me: not happy with that at all... in fact, you do not provide flushes, right?

Me: So, why does your rep say so?

Me: flushes are supposed to be possible 24/7, not only when your finance dept is available

Me: So, in fact there is no use asking for a flush...

Me: And why is CS at All Jackpots able to flush withdrawals without the assistance of the finance dept?

CS: This is the way we work, i'm sorry you are not happy about it , if we could do that we would, the fact is that only finance can flush it , and then are not working 24/7, I understand your frustration and i assure you it will be done by the morning

Me: Okay, I will inform CM about that, because currently players get the impression that flushes are being processed without delay thanks bye

[Gia - GoWild]

Apparently, flushes are not processed shortly, as promised by CS, because their finance dept. is not available 24/7. At All Jackpots for instance, CS is able to flush withdrawals immediately. Quite surprising because I remember reading here a thread from the Go Wild rep mentioning that flushing is one of the things they can do... What is the point of being able to flush, when it is not done within 1 hour at the least? BTW, I had asked for the flush around 19.15 hrs CET.

See chat below:

Chat InformationPlease wait for a site operator to respond.

Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Chat InformationYou are now chatting with 'xxx'

CS: Hi! Welcome to GoWild

Me: hello, I asked about 1 hour ago to flush my withdrawal, which request would be sent to the finance dept. and I was told that it would be flushed shortly. However, it has not happened yet. This surprises me since when I ask for a flush at All Jackpots for instance, they immediately flush my withdrawal... Also, your rep mentioned at CM that flushing is one of the services Go Wild offers....

Me: I talked to xxx then

Me: The idea of flushing is that the withdrawal gets flushed right away...

CS: One moment please

CS: Unfortunately our finance department is not working 24/7 like us and at this hour we can't do much about it , We did sent them a request to flush your withdrawal which I'm sure will be at most tomorrow morning if not tonight by any chance one of them will be online, should you requested that in the morning or noon it was possible to take care of that on the spot

Me: not happy with that at all... in fact, you do not provide flushes, right?

Me: So, why does your rep say so?

Me: flushes are supposed to be possible 24/7, not only when your finance dept is available

Me: So, in fact there is no use asking for a flush...

Me: And why is CS at All Jackpots able to flush withdrawals without the assistance of the finance dept?

CS: This is the way we work, i'm sorry you are not happy about it , if we could do that we would, the fact is that only finance can flush it , and then are not working 24/7, I understand your frustration and i assure you it will be done by the morning

Me: Okay, I will inform CM about that, because currently players get the impression that flushes are being processed without delay thanks bye

Hi Mouche12,

Please note that we always have someone available at our Finance department to assist with flushing withdrawals. We've done it many times in the past.

Please help me investigating this by PM me with the agent in question and your account number and I'll take care of it.

I apologize for the inconveniences this has caused you.

[Mouche12]

Thanks for your speedy reply Gia!! I will send you a PM with my account no. the CS person must have been ill-informed then...

[Gia - GoWild]

Thanks for your speedy reply Gia!! I will send you a PM with my account no. the CS person must have been ill-informed then...

Hi Mouche12,

Your withdrawal was flushed.

Congratulations and enjoy your winnings

[LaHutti]

This is not the first time, that this has been brought up, and when I brought it up som weeks ago, you told me/us, that it would be changed, so flush requests would be handled immediately. Having to wait for your finance department, for god knows how long (in fact ANY amount of time), is just not good enough, and defeats the purpose of "flushing".
As OP mentioned, it is possible in other MG casinos, to flush instantly (32Red, AllJackpots) ... why not GoWild ?
Besides I don't think you should announce, that you flush, when you in fact don't.

[mrjones]

hi yes i had the same problem aswell a few weeks ago , nobody there in finance so i just waited until following day to which i was paid which is still quick anyway , at least there paying & not holding out for days at a time.

[Mouche12]

Fully agree LaHutti!! That was indeed the point I made.

Still, I appreciate your kind efforts Gia! Could you also inform us when flushes will be processed immediately, apparently there was no one available at finance, or perhaps CS staff should be allowed to manually flush the withdrawals? Looking forward to your reply!

[Gia - GoWild]

Fully agree LaHutti!! That was indeed the point I made.

Still, I appreciate your kind efforts Gia! Could you also inform us when flushes will be processed immediately, apparently there was no one available at finance, or perhaps CS staff should be allowed to manually flush the withdrawals? Looking forward to your reply!

Hi,

As mentioned, our finance department is always available to flush withdrawals when needed, as it was the case tonight, your winnings were flushed within couple of minutes after you've sent the account details.

I will personally look into what happened tonight, however, please note this was just an isolated case and we are always here to assist you in no time whatsoever.

[Mouche12]

Thanks for your kind explanation Gia. Oh, and the funds were in my Neteller account by 11.15 CET this morning after I withdrew them last night at around 19.15 hours.

This is my first withdrawal. Kudos Go Wild!

[Simmo!]

Irrespective of the delay every now and again, I just wish more casinos would flush. It should be basic customer service if a customer asks for it IMO. I think some kudos should go to Go Wild for at least offering it.