Casino Plex (whinge)

[rainmaker]

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Just wondering if this thread will be updated by the new rep from Casino Plex when they have looked into the issues raised here ?

[jetset]

This thread does again raise the old and controversial issue surrounding how Playtech pays out its progressive wins to the licensees...and that is a question that to my knowledge has never really been answered clearly and unequivocally.

It's been raised in previous progressive disputes between online casino and player, where the casino seeks to eke out payments in instalments having (presumably) collected the full progressive jackpot from Playtech and consequently retained the earning benefit on these large sums of money...at the players' expense.

Of course, if Playtech should reveal that they in fact do not pay out progressive jackpots in full and in a single tranche to the licensee, that would put a different perspective on the issue entirely, but at the moment it kind of looks as if the casino licensee is enjoying the advantage both ways.

[LOOKAWAY]

This thread does again raise the old and controversial issue surrounding how Playtech pays out its progressive wins to the licensees...and that is a question that to my knowledge has never really been answered clearly and unequivocally.

It's been raised in previous progressive disputes between online casino and player, where the casino seeks to eke out payments in instalments having (presumably) collected the full progressive jackpot from Playtech and consequently retained the earning benefit on these large sums of money...at the players' expense.

Of course, if Playtech should reveal that they in fact do not pay out progressive jackpots in full and in a single tranche to the licensee, that would put a different perspective on the issue entirely, but at the moment it kind of looks as if the casino licensee is enjoying the advantage both ways.

They are always keen for players to win the progressive jackpots. This week Betfred gave me $5 for Beach Life only.

[LOOKAWAY]

I have this thread saved on my favorite list.

[rainmaker]

I have this thread saved on my favorite list.

I sent a "heads up" to the new rep now. In case he wants to give us some more info about the issues raised in this thread

[CasinoPlex]

Hi All

First of all I would like to apologise for my late reply. I’ve been very busy lately.

I’ve been looking at other Playtech casinos regarding the betting limits on slots games and compared our limits with their limits and ours are very similar or exactly the same as their limits. We have however taken note of your comments and changed the limits so the max coin size you can choose now is €5.

Any casino on the Playtech network can decide their own betting limits on any of their games. I have seen casino with very high limits and I’ve seen casino very low limits like Bet365. The limits are used for marketing purposes as well, depending on what kind players the casino is looking for.

We also understand that some players might think our betting limits are high and therefore we offer the option to reduce the betting limit on a player’s account, if the player contacts our support.

With regards to the 30 day withdrawal. I have now updated this rule as showed below:

6.5.3 With the exception of Progressive Jackpot wins, the maximum amount that you as a player can cash-out within a 30 day period is $10.000, €7000, £6000 per month. In accordance with this policy we will be able to process requests up to that amount but any additional funds will be returned to your account.

Regarding the wagering requirement for our bonuses as Freddy mentioned:

It’s correct that you will lose your bonus + winnings, if you haven’t met the wagering requirements. Imagine all the money online casinos would give away, if we didn’t have rules like this. Also our bonus terms and conditions are clearly stated on our website and we always encourage our players to read these before they make a deposit.

Please note that:

• Returning additional withdrawals over the above mentioned amounts is on many casinos and standard rule.
• When a player wins a jackpot on an online casino, the player can make the withdrawal; however, the withdrawal will not be approved until the casino has received the funds from the casino software provider. This is usually a standard rule as well on most casinos.

I hope that I’ve answer all your questions and that you are happy with the changes.

Regards

[refre]

Regarding the wagering requirement for our bonuses as Freddy mentioned:

It’s correct that you will lose your bonus + winnings, if you haven’t met the wagering requirements. Imagine all the money online casinos would give away, if we didn’t have rules like this. Also our bonus terms and conditions are clearly stated on our website and we always encourage our players to read these before they make a deposit.

How bout just returning the money to the player account, with a note saying you still have to wager $XXX before you can make a withdrawal?
Or better yet, have the software keep track, so the player can't withdraw before meeting WRs.
I do see your point though, it would cost a lot in terms of actually paying legitimate winnings.

This thread may be of interest

http://www.casinomeister.com/forums/...oll-304-a.html


Freddy

[rainmaker]

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Thanks for your reply CasinoPlex rep.

I have seen that you have for example reduced the max bet on Thrill Seekers from €5000 to €500. That is good. I would guess that you also saw that a lower max limit was more appropriate, not only for the player but for your casino as well.

Quote: I’ve been looking at other Playtech casinos regarding the betting limits on slots games and compared our limits with their limits and ours are very similar or exactly the same as their limits

Yes, as I have mentioned. The tendency is that less reputable Playtech casinos have high limits (or the highest possible max bet limit), while larger and more reputable companies with Playtech casinos have lower limits. I am not surprised that for example some of the roguish Playtech casinos have high limits.

As for your €7000 withdrawal limit per month. I still think this is a bit low since you offer play up to about €1000-2000 per spin on some games ( this is after the bet reduction). But this must be up the the players to decide wheter they think it is fair enough.

Again, thanks for your reply and for reducing the bet limit. This shows that your casino are willing to change for the better and this is always a good sign