Does Go Wild ever reply to emails?

[blakjak]

I sent an email to Go Wild support yesterday - no reply yet. Send another to the manager and pitboss this morning - no reply. Sent yet another to Go Wild finance - no reply. I basically wanted to know what documentation they require to validate my account so that I can make a withdrawal (hit over $2000 last night). Fairly simple request, one would think. I got the info I needed from online chat, but what's their problem with email? Are they always this poor at communication with their customers?

I used to play alot at Grand Hotel Casino (Platinum VIP status +) and any time I sent an email, it took no more than 10 minutes for a reply. They were absolutely great all around - never had a single issue with them. Sadly, they were taken over by Casino Rewards and I don't care to deal with them. I was looking for a new "home" and thought I'd try Go Wild, based on comments I saw on this great forum. I also created an account at 32Red, but they don't have Instadebit as a withdrawal option, which is my preferred method, so I opted to go with Go Wild, who does use Instadebit. Did I make a mistake?

 

[PNEFOREVER2]

They seem pretty good to be honest,hardly hear of anyone having a problem with them.

I did have a problem with the withdrawals page though that was resolved fairly quickly...

 

[aceking123]

yer dont get that many problems with them, try live chat ?

 

[blakjak]

I dunno. Maybe I got spoiled by Grand Hotel and my former VIP status with them. Patience is not one of my strong points, lol.

 

[aceking123]

well why dont you go into casino & use live chat for a faster response.

 

[blakjak]

well why dont you go into casino & use live chat for a faster response.

Like I said in my original post, I did get the info I needed using live chat. I am just questioning why I never got any reply or acknowledgent by email. I've never had to wait too long on any other casino so, having no experience with Go Wild, I'm just curious as to whether this is normal with them.

 

[aceking123]

they do have a rep in here gia , you could try sending her a message .........https://www.casinomeister.com/forums/members/ gia is around very often so you shouldnt get any problems hope this helps

 

[blakjak]

Thank you kindly.

 

[Silencio]

They always replied to my emails...

Like this:
bla bla bla bla bla, we have a very special bonus for you. ......(fill in a worthless bonus like deposit 150 get 20 spins a 10 cent lol) and then a few hours later I would get an email with the usual bonus everyone gets which was a little less worse.

well not always, but like twice I didn't send them that many emails

 

[blakjak]

lol

Well, at least they've acknowledged your existence!