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They thought they had the US market, so neglected to expand into one of the biggest non-US European markets, the UK. The sudden collapse of the major processing options has made it very hard for US players to carry on, but with NO players from the UK, they have no alternative revenue stream. It is too late for them to switch attention to the UK, and build up a player base that will make up for the reduction in their core US market, so they have been forced to give up and close.
They are one of a number of casino groups that have closed (or been sold to Casino Rewards) since late Spring.
The question now is "who is next?".
At least they are giving notice, but they should also have emailed their players directly, since it seems a few have no idea what is going to happen to their existing accounts in a matter of weeks.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
AudiManinBoro (8th July 2011), rockycatt (10th July 2011)
My heart bleeds for them VWM![]()
Received check from EH group and it was returned NSF on 7/6.
Customer support advised they had problems with bank of 6/28 and to redeposit check as funds now in account. Said they would pay me the 12.00 RTF but not sure how they plan to do that. Send me a check? Doubt that.
What a mess.
I've shot an email off to the operators to see what's up. I know they had closed the door to new accounts, but I was under the impression that they were still in business with the current players.
I'm signing off for the day, but if and when I get a response I'll post it.
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~Ben Franklin
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jetset (8th July 2011)
Hello,
We just wanted to clear the air that EHCasino's is still operating for its customers. Yes some changes has happened over the past couple months with no longer accepting registrations. We are also faced with the same challenges every operator is faced with and that is reliable deposit options for our players. We are continuing to work through this period with hopes of getting some alternatives soon. Until then customers are able to continuing playing with their balances or request cashouts if they choose. We are not blocking our customers from their funds.
If you should have any further questions you can also contact support for further clarification.
Thank you for you understanding
EHCasino Team
Any new options are likely to face the same problems, and this will make the US market unprofitable. With no new players being accepted, and more existing ones giving up on the struggle every time they find they can't reliably get paid, the group WILL close, it is just a matter of when.
The processing problems for the US are not there for much of the rest of the world, so ignoring this market altogether was a bad move. Many other operators "saw it coming" a couple of years ago, and made the effort to build a non-US player base that would replace the shrinking US player base. Many relocated to a UK whitelisted jurisdiction to make expansion into the EU much easier.
EH has missed the boat, and even with a change of focus now, they would have to catch up with the rest.
Not every operator that shifted focus away from the US made it through either, this year has seen a wave of operations going out of business, despite them having expanded into the non-US markets.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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