Quote Originally Posted by Repro View Post
Viktar, i think you've done more than enough for this player.

You SPECIFICALLY told him in the email that he should contact you if he wanted to withdraw. He also should have known that there COULDN'T have been a remaining WR, because he himself took action to have the bonus removed.

I think the £200 you credited him - no WR even - was too generous. I'm afraid just BECAUSE you have been this generous he is trying to take (extra) advantage of it.

You already offered him big depositbonusses and i should leave it at that.

My vision on this is: "case closed". You would be crazy to credit him the £400.

Frank

I totally agree with above. Enough is enough. You cannot give in too much as this would just hurt the business in the long run. It's a pretty clear case of a player abusing the generosity of the casino. No refund to player. Case closed.