What can I do?

[sparkz]

Just a thing here. To summarize.

Live at home with a family member who has same initial and surname as me.
I have 2 cards (debit), 1 that was snapped accidently ages ago
The other I use now and again.
I had however written down card number, expiry date, etc previously of snapped card.
This family member has same card, bank, account type as me.
They wrote down their details on paper (for quick telephone banking and buying stuff)
I registered my card number at casino.
The card I registered was written on paper.
Played, won some, cashed out fine.
Played again, lost a bit, won some more cashed out.
Was asked for identification.
Sent over documents explained about card being snapped.
They wanted picture of statement showing deposits.
I searched at home in the pile of opened letters we have.
Found a statement flicked to see page with casino deposits.
Took picture and sent to casino.
They requested something which also showed name and account number
I checked for it and found the page with the name and account number was actually my family members name.


So its seems now that the bit of paper I picked up with the card number on was their card.

A complete accident considering both mine and their card numbers were on paper and our bank accounts/statements go to the same address, are the same account type with the same bank. Also are names are the same (where i could be MR M Tong, they are MRS M Tong)

Whatsmore is the family member went to the bank and said the transactions were not done by them. (Statements for each of us come in same envelopes with basically the same name on each, thus we often have mixups of opening eachother statements and when I looked for it on the letter pile I just gathered they had opened mine by mistake)

The bank were of course investigating but that person now knows the mixup and what the transactions are from.

They are more than happy to sign and send the casino paper to say they have approved each transaction.

any suggestions?

[Repro]

How on earth can you make such a mistake ? I see your explanation, but still...

I think you should contact the casino and be honest with them. Maybe they'll accept it if the rightfull owners of the card sign for it, although my feeling is that they will cancel the withdrawal and void the winnings. Kinda depends on the casino i think.

Make sure the deposits don't get charged back !!!!

[sparkz]

Yea it was pretty mad, we tend to have a load of letters and junk piled up in the home, since i hadnt used the card in a while (wasnt any cash on it, due to wages being low until recently) I couldnt remember what bit of paper I wrote it on, but that was the first bit of paper that came into view on the pile... since it started in 4547.

Then of course all that was going through my mind when looking for the casinos deposits on statement was "nearly $3000 to cashout, must find deposits"

To give some idea its an MG so i dunno how good they are with this usually, really frustrating because if I had found the other bit of paper and entered that card number there would of been no problems whatsoever.

To some extent iv thought of it as not exactly using someone elses card since it wasnt like I deliberately got the card and used it, n anyways at MG's that would tend to be pointless since when withdrawing the deposit amounts go back on the card they came from.

Weirdly though it shows how bad casinos must be. Potentially its fair that they do not pay this time if they didnt pay last time... but the fact they did could change it i hope

Have sent the casino and email with whats happened

hmmm

[Repro]

*bump*

Any updates on this ?

[playborne]

How on earth can you make such a mistake ? I see your explanation, but still...

I think you should contact the casino and be honest with them. Maybe they'll accept it if the rightfull owners of the card sign for it, although my feeling is that they will cancel the withdrawal and void the winnings. Kinda depends on the casino i think.

Make sure the deposits don't get charged back !!!!

I agree, that's the best way out of this "mexican soap opera series" situation

[rockycatt]

did the other card holder ever ask you or the bank what those [casino deposits were ]
and how much did you over time deposite from [said wrong card ]

?? is this other person your spouse ?? or parent ?/

[jod5413]

Sparkz, this is a story out of a nightmare. Your only chance will be to try and get the casino to believe you. I don't think you will find any satisfaction about your deposits and winnings though, mostly because this scenario is really off the wall and impossible to believe.

Good Luck.

[sparkz]

rocky - nope, the transactions dont come through showing the casino name, just payment processor.

The gambling on that card started as say $50 a month for the first month which obviously wasnt noticed. Then when I got paid more and knew I could gamble more I deposited a considerable amount more. That was when they got their statement, saw all the transactions and questioned it with the bank when I was not at home, by time I came home, went through the letter pile, saw page 2 of the statement showing just the transactions and scanned it, I noticed the name on the top.

It was my mother who I of course said about it as soon as I noticed the name on the statement and explained (that was when they told me they had informed the bank)


To conclude, the casino was informed. They got me to send a letter confirming deposits and signed by my mum, a copy of her ID and have since processed the withdraw and its been paid.


Just goes to show casinos see it all. If it was intentional that I used it then it would of done me no good cause the money was requested to be put back onto that card (hardly the actions of a "fraudster", stealing money, winning a few K and then paying it all back to the person it was taken from). As far as im concerned now all has been signed and approved thus if the bank were to get in touch with the casino they have the documents to prove all is legit. Case closed

[chuchu59]

get vinylweatherman or kk to comment on this issue.

[rockycatt]

rocky - nope, the transactions dont come through showing the casino name, just payment processor.

The gambling on that card started as say $50 a month for the first month which obviously wasnt noticed. Then when I got paid more and knew I could gamble more I deposited a considerable amount more. That was when they got their statement, saw all the transactions and questioned it with the bank when I was not at home, by time I came home, went through the letter pile, saw page 2 of the statement showing just the transactions and scanned it, I noticed the name on the top.

It was my mother who I of course said about it as soon as I noticed the name on the statement and explained (that was when they told me they had informed the bank)


To conclude, the casino was informed. They got me to send a letter confirming deposits and signed by my mum, a copy of her ID and have since processed the withdraw and its been paid.


Just goes to show casinos see it all. If it was intentional that I used it then it would of done me no good cause the money was requested to be put back onto that card (hardly the actions of a "fraudster", stealing money, winning a few K and then paying it all back to the person it was taken from). As far as im concerned now all has been signed and approved thus if the bank were to get in touch with the casino they have the documents to prove all is legit. Case closed

To conclude, the casino was informed. They got me to send a letter confirming deposits and signed by my mum, a copy of her ID and have since processed the withdraw and its been paid.

so from this i take it they paid you are you in the usa by chance